TEKsystems
Overview
TEKsystems is seeking 1 End User Helpdesk Support Technician for our Anchorage-based client. This will be a Monday - Friday 8-5 position on-site in Anchorage, AK. Responsibilities
Log all incidents and service requests and track the same through to resolution. Conduct initial diagnosis using documented processes and available tools. Ensure customer incidents and service requests are handled in a timely manner by documenting the impact to the customer and by assigning an appropriate priority and target resolution time. Open, close, or escalate tickets within service level agreements time frames. Ensure incident resolution by maintaining an action plan for incident resolution; initiating and tracking incident escalations to technical resources and vendors; and keeping the customer updated on the status of incident resolution. Help resolve end-user and technical problems quickly and effectively. Record incident symptoms and status information in a timely fashion. Work effectively with vendors of hardware and application software during problem resolution. Troubleshoot servers, common server applications, firewalls, routers, and network infrastructure. Configure, test, and deploy operating system/software upgrades, hotfixes, and other updates. Windows Server 2008, 2012, Exchange 2010, and Active Directory administration. Ensure management awareness of major incidents or incidents that are exceeding the documented target. Qualifications
Education: Associate\'s degree or equivalent work experience. Experience: 1 year of Enterprise Windows OS experience. Previous Help/Service Desk experience. Computer Skills: Strong hands-on experience with Microsoft OS and Office products. Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Additional Details
Workplace Type: This is a fully onsite position in Anchorage, AK. Application Deadline: This position is anticipated to close on Nov 12, 2025. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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TEKsystems is seeking 1 End User Helpdesk Support Technician for our Anchorage-based client. This will be a Monday - Friday 8-5 position on-site in Anchorage, AK. Responsibilities
Log all incidents and service requests and track the same through to resolution. Conduct initial diagnosis using documented processes and available tools. Ensure customer incidents and service requests are handled in a timely manner by documenting the impact to the customer and by assigning an appropriate priority and target resolution time. Open, close, or escalate tickets within service level agreements time frames. Ensure incident resolution by maintaining an action plan for incident resolution; initiating and tracking incident escalations to technical resources and vendors; and keeping the customer updated on the status of incident resolution. Help resolve end-user and technical problems quickly and effectively. Record incident symptoms and status information in a timely fashion. Work effectively with vendors of hardware and application software during problem resolution. Troubleshoot servers, common server applications, firewalls, routers, and network infrastructure. Configure, test, and deploy operating system/software upgrades, hotfixes, and other updates. Windows Server 2008, 2012, Exchange 2010, and Active Directory administration. Ensure management awareness of major incidents or incidents that are exceeding the documented target. Qualifications
Education: Associate\'s degree or equivalent work experience. Experience: 1 year of Enterprise Windows OS experience. Previous Help/Service Desk experience. Computer Skills: Strong hands-on experience with Microsoft OS and Office products. Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Additional Details
Workplace Type: This is a fully onsite position in Anchorage, AK. Application Deadline: This position is anticipated to close on Nov 12, 2025. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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