Aimbridge Hospitality
Holiday Inn Express & Suites Hayward - Front Desk Agent
Aimbridge Hospitality, Hayward, California, us, 94557
Holiday Inn Express & Suites Hayward - Front Desk Agent
Base pay range $19.00/hr - $19.00/hr Join Our Team as a Front Desk Agent! Overview
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. Responsibilities
Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. Education & Experience
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. Benefits
Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information
Doing business in Silicon Valley? Our BRAND NEW hotel is at the center of the dynamic Bay Area: 25 miles from San Francisco, 14 miles from Oakland, 26 miles from San Jose and 10 miles from Pleasanton. Home to California State University, East Bay as well as many manufacturing and high tech companies, Hayward is a buzzing hub of activity. Natural beauty abounds from the green hills to the bay. Enjoy super-fast, free internet access, complimentary breakfast, and warm, California hospitality. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you\'re looking for a place where you can grow, succeed, and belong, come join us! Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality
#J-18808-Ljbffr
Base pay range $19.00/hr - $19.00/hr Join Our Team as a Front Desk Agent! Overview
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. Responsibilities
Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction. Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members. Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. Education & Experience
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. Benefits
Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information
Doing business in Silicon Valley? Our BRAND NEW hotel is at the center of the dynamic Bay Area: 25 miles from San Francisco, 14 miles from Oakland, 26 miles from San Jose and 10 miles from Pleasanton. Home to California State University, East Bay as well as many manufacturing and high tech companies, Hayward is a buzzing hub of activity. Natural beauty abounds from the green hills to the bay. Enjoy super-fast, free internet access, complimentary breakfast, and warm, California hospitality. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you\'re looking for a place where you can grow, succeed, and belong, come join us! Seniority level
Entry level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitality
#J-18808-Ljbffr