Study Hotels
Overview
The Study at Johns Hopkins
is currently seeking a full-time
Guest Service Agent
to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities
Provide the highest and most efficient level of hospitality and customer service expected by our guests
Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment
Maintain room inventory of vacancies, reservations, and assignments
Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue
Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area
Attend to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints
Regularly calculate and post charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
Provide assistance to other team members to contribute to the best overall performance of the department and the hotel
Perform according to the company handbook in regard to policies, procedures, and regulations
Ensure total awareness of in-house VIPs
Maintain a safe and clean work environment
Fundamentals
Ability to maintain a friendly, cheerful, and courteous demeanor at all times
Education: High school diploma or general education degree (GED)
Experience: 1 year within a customer-facing role
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel
Flexibility to work any shift, including evenings, weekends, and holidays
Excellent verbal and written interpersonal communication skills
Proficiency in English required. A second language is desirable
Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment
Ability to positively communicate and interact with all hotel departments
Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs
Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Study Hotels is a drug free workplace. Pre-employment drug test and background check required
About Us The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
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is currently seeking a full-time
Guest Service Agent
to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities
Provide the highest and most efficient level of hospitality and customer service expected by our guests
Complete the guest check-in and check-out processes, which include assigning guests their rooms and facilitating payment
Maintain room inventory of vacancies, reservations, and assignments
Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increasing occupancy and revenue
Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area
Attend to guests' needs and requests, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues and complaints
Regularly calculate and post charges, receipts, cash payments, and other forms of credit using accurate, proper cash handling methods and established procedures to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records
Provide assistance to other team members to contribute to the best overall performance of the department and the hotel
Perform according to the company handbook in regard to policies, procedures, and regulations
Ensure total awareness of in-house VIPs
Maintain a safe and clean work environment
Fundamentals
Ability to maintain a friendly, cheerful, and courteous demeanor at all times
Education: High school diploma or general education degree (GED)
Experience: 1 year within a customer-facing role
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel
Flexibility to work any shift, including evenings, weekends, and holidays
Excellent verbal and written interpersonal communication skills
Proficiency in English required. A second language is desirable
Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment
Ability to positively communicate and interact with all hotel departments
Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 50 lbs
Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Study Hotels is a drug free workplace. Pre-employment drug test and background check required
About Us The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
Powered by JazzHR
SVjEldLoNa
#J-18808-Ljbffr