Fairmont
Overview
Front Desk Agent role at Fairmont Hotels & Resorts. This position is part of the hotel’s front office team and involves delivering professional, friendly, and engaging service to guests while handling reservations, check-ins/check-outs, and guest inquiries in line with hotel standards. Responsibilities
Consistently offer professional, friendly and engaging service Assist guests regarding hotel facilities in an informative and helpful way Greet guests upon arrival with a warm welcome and register guests into the computer, verifying reservation details and payment information, while meeting all required standards Maintain proper record keeping for guest accounts and settle accounts upon departure while ensuring service standards are followed Conduct self-audits on luxury standards and participate in team audit reviews Take initiative to add a personalized guest experience Select and block rooms for arriving guests, book same-day reservations, pre-register guests as required, and escort guests to their rooms when needed Issue keys and post miscellaneous charges as requested Accept payment for guests’ accounts at registration and checkout Maintain a house bank and prepare deposit reports daily Follow cash handling procedures Ensure guest folios are accurately billed prior to departure Respond to guest text messaging platform Handle guest concerns over phone or in person and offer prompt resolutions Manage guest correspondence via email before arrival, during stay, and after departure Proudly promote hotel facilities and look for opportunities to up-sell Communicate with housekeeping, maintenance, and guest services to fulfill guest requests Promote the loyalty program and enroll members upon arrival Follow daily front office checklists Answer guest inquiries about hotel services, facilities and hours of operation Maintain knowledge of current hotel events, activities and promotions Work with the concierge team to provide dining and activity information Handle mail, packages, and facsimiles in the absence of the concierge Create reservations for guests at the desk or after-hours calls Coordinate luggage handling with guest services and bell desk Assist the bell desk with luggage storage when needed Work with the valet team to expedite service Assist co-workers with payments or petty cash as required Follow department policies, procedures and service standards Follow all safety policies Maintain regular and predictable attendance Due to business fluctuations, associates may work varying schedules and attend training sessions Other duties as assigned Qualifications
Minimum of 1 year experience in hospitality required Previous luxury hospitality experience is an asset Previous Opera Cloud experience is an asset High school diploma or equivalent required Hospitality Diploma is an asset Proficient in English (verbal & written); a second language is an asset Ability to handle multiple tasks in a dynamic environment Focus on guest needs, remaining calm and courteous Computer literacy in Microsoft Office Ability to work with various software Professional presentation Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively with colleagues and with minimal supervision Must be available to work overnight shifts and varied schedules, including mornings, evenings, weekends, overtime, and holidays Ability to handle cash accurately What Is In It For You
Hourly rate: USD $28.00 per hour Discounted hotel rooms and food & beverage rates for employees at sister properties Learning programs through our Academies for growth and development Opportunity to develop your talent and grow within the property and across the world Opportunity to contribute to Corporate Social Responsibility activities Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D. We provide an environment of trust, respect, and integrity, and are committed to diversity and inclusion. Privacy and personal information are protected. We strive for a fair and inclusive workplace.
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Front Desk Agent role at Fairmont Hotels & Resorts. This position is part of the hotel’s front office team and involves delivering professional, friendly, and engaging service to guests while handling reservations, check-ins/check-outs, and guest inquiries in line with hotel standards. Responsibilities
Consistently offer professional, friendly and engaging service Assist guests regarding hotel facilities in an informative and helpful way Greet guests upon arrival with a warm welcome and register guests into the computer, verifying reservation details and payment information, while meeting all required standards Maintain proper record keeping for guest accounts and settle accounts upon departure while ensuring service standards are followed Conduct self-audits on luxury standards and participate in team audit reviews Take initiative to add a personalized guest experience Select and block rooms for arriving guests, book same-day reservations, pre-register guests as required, and escort guests to their rooms when needed Issue keys and post miscellaneous charges as requested Accept payment for guests’ accounts at registration and checkout Maintain a house bank and prepare deposit reports daily Follow cash handling procedures Ensure guest folios are accurately billed prior to departure Respond to guest text messaging platform Handle guest concerns over phone or in person and offer prompt resolutions Manage guest correspondence via email before arrival, during stay, and after departure Proudly promote hotel facilities and look for opportunities to up-sell Communicate with housekeeping, maintenance, and guest services to fulfill guest requests Promote the loyalty program and enroll members upon arrival Follow daily front office checklists Answer guest inquiries about hotel services, facilities and hours of operation Maintain knowledge of current hotel events, activities and promotions Work with the concierge team to provide dining and activity information Handle mail, packages, and facsimiles in the absence of the concierge Create reservations for guests at the desk or after-hours calls Coordinate luggage handling with guest services and bell desk Assist the bell desk with luggage storage when needed Work with the valet team to expedite service Assist co-workers with payments or petty cash as required Follow department policies, procedures and service standards Follow all safety policies Maintain regular and predictable attendance Due to business fluctuations, associates may work varying schedules and attend training sessions Other duties as assigned Qualifications
Minimum of 1 year experience in hospitality required Previous luxury hospitality experience is an asset Previous Opera Cloud experience is an asset High school diploma or equivalent required Hospitality Diploma is an asset Proficient in English (verbal & written); a second language is an asset Ability to handle multiple tasks in a dynamic environment Focus on guest needs, remaining calm and courteous Computer literacy in Microsoft Office Ability to work with various software Professional presentation Strong interpersonal and problem-solving abilities Highly responsible & reliable Ability to work well under pressure in a fast-paced environment Ability to work cohesively with colleagues and with minimal supervision Must be available to work overnight shifts and varied schedules, including mornings, evenings, weekends, overtime, and holidays Ability to handle cash accurately What Is In It For You
Hourly rate: USD $28.00 per hour Discounted hotel rooms and food & beverage rates for employees at sister properties Learning programs through our Academies for growth and development Opportunity to develop your talent and grow within the property and across the world Opportunity to contribute to Corporate Social Responsibility activities Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D. We provide an environment of trust, respect, and integrity, and are committed to diversity and inclusion. Privacy and personal information are protected. We strive for a fair and inclusive workplace.
#J-18808-Ljbffr