GameStop
Overview
Join to apply for the
Full Time Assistant Store Manager (Store 0684)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; provide correct changes, receipts, and top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate and in a timely and professional manner. Promote GameStop\'s guest benefits, such as new title reservations, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations. Provide recognition and feedback to store associates; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates to follow scheduling guidelines; supervise staffing levels to achieve optimum guest service and ensure best-in-class service. Approve payroll, enter paid time off, and verify time worked and pay. Ensure all store areas and fixtures are clean, organized, and merchandised per guidelines; confirm all equipment is in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention; inspect packages at closing as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and move products to ensure organization and visibility on the sales floor. Count, balance, and reconcile daily transaction totals in the POS system; manage closeout paperwork and daily bank deposits as required. Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to management. Process defectives/recalls and stock pulls; ensure labels and packing lists are accurate. Maintain awareness of associate and guest safety; address potentially hazardous situations and report injuries per guidelines. Assist in maintaining store records/files; help ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Work independently and within a team to perform tasks promptly. Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system and perform basic math and word tasks. Carry out instructions furnished in writing, orally, or diagram form; execute financial tasks per company policy. Work a flexible schedule, including extended hours/days as necessary (nights, weekends, some holidays); minimum 3 days/week availability. Remain reliable and trustworthy; use good judgment; able to work alone or in a team; stand/move for extended periods. Physical ability to bend, stoop, crouch, reach, climb ladders, and lift up to 30 lbs. Onboarding may require understanding of military ranks for stores located on military bases (where applicable). Job descriptions are subject to change at any time based on business conditions/needs, including changes to duties, qualifications, and/or skills. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Benefits:
Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may be eligible for a bonus and/or other incentives. Compensation 15.16 - 19.16
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Join to apply for the
Full Time Assistant Store Manager (Store 0684)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; provide correct changes, receipts, and top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate and in a timely and professional manner. Promote GameStop\'s guest benefits, such as new title reservations, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring alignment with company and store guest service expectations. Provide recognition and feedback to store associates; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager. In partnership with the Store Manager, ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control, loss prevention, safety, financial protocol, and ethical responsibilities. Schedule store associates to follow scheduling guidelines; supervise staffing levels to achieve optimum guest service and ensure best-in-class service. Approve payroll, enter paid time off, and verify time worked and pay. Ensure all store areas and fixtures are clean, organized, and merchandised per guidelines; confirm all equipment is in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through effective inventory control and loss prevention; inspect packages at closing as appropriate; communicate concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative and operational duties. Perform store inventory counts, stock/restock merchandise, and move products to ensure organization and visibility on the sales floor. Count, balance, and reconcile daily transaction totals in the POS system; manage closeout paperwork and daily bank deposits as required. Verify shipments for discrepancies, conduct inventories, and communicate discrepancies to management. Process defectives/recalls and stock pulls; ensure labels and packing lists are accurate. Maintain awareness of associate and guest safety; address potentially hazardous situations and report injuries per guidelines. Assist in maintaining store records/files; help ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Possess an outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Demonstrate clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Work independently and within a team to perform tasks promptly. Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace. Operate Point-of-Sale (POS) system and perform basic math and word tasks. Carry out instructions furnished in writing, orally, or diagram form; execute financial tasks per company policy. Work a flexible schedule, including extended hours/days as necessary (nights, weekends, some holidays); minimum 3 days/week availability. Remain reliable and trustworthy; use good judgment; able to work alone or in a team; stand/move for extended periods. Physical ability to bend, stoop, crouch, reach, climb ladders, and lift up to 30 lbs. Onboarding may require understanding of military ranks for stores located on military bases (where applicable). Job descriptions are subject to change at any time based on business conditions/needs, including changes to duties, qualifications, and/or skills. GameStop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Benefits:
Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may be eligible for a bonus and/or other incentives. Compensation 15.16 - 19.16
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