Paramount Hospitality, LLC
Overview
Relief Night Auditor - 2 overnights and 3 shifts of 3pm-11pm. Imagine making a career of creating memorable guest experiences at Floridays Resort Orlando! We use fun and teamwork to make every moment count. We empower each other to provide exceptional service.
You will receive:
On the job training
Growth Opportunities
Competitive Pay rates
Benefits (Medical, Dental and Vision available 1st day after 60)
Company Paid Life Insurance
Paid Time Off
Special Recognition Programs
Team Member Discounts
Responsibilities
Greet guests with a welcoming smile and friendly demeanor
Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
Obtain or confirm guest information, assign rooms, activate and distribute keys
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Always maintain a clean and tidy workspace
Inform guests of hotel amenities and offerings
Access reservation system to determine unit availability and assist guests with reservations or changes as required
Communicate with housekeeping, room service and security staff as necessary
Resolve guests’ complaints and problems calmly and effectively
Report any unresolved problems with owners and guests to management
Maintain a friendly, personable disposition
Job Requirements
Possess excellent verbal and written communication skills, with proficiency in the English language
Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner; a courteous and professional demeanor when handling upset guests and difficult situations
Prior cash handling and data entry experience required
Able to work weekends and holidays
Stand, sit or walk for an extended period of time or for an entire work shift
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
Paramount Hospitality Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Paramount Hospitality Management is a Drug-free Work Place.
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You will receive:
On the job training
Growth Opportunities
Competitive Pay rates
Benefits (Medical, Dental and Vision available 1st day after 60)
Company Paid Life Insurance
Paid Time Off
Special Recognition Programs
Team Member Discounts
Responsibilities
Greet guests with a welcoming smile and friendly demeanor
Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
Obtain or confirm guest information, assign rooms, activate and distribute keys
Collect payment for room charges and other fees
Answer phones and direct calls to appropriate personnel
Check and send emails
Always maintain a clean and tidy workspace
Inform guests of hotel amenities and offerings
Access reservation system to determine unit availability and assist guests with reservations or changes as required
Communicate with housekeeping, room service and security staff as necessary
Resolve guests’ complaints and problems calmly and effectively
Report any unresolved problems with owners and guests to management
Maintain a friendly, personable disposition
Job Requirements
Possess excellent verbal and written communication skills, with proficiency in the English language
Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner; a courteous and professional demeanor when handling upset guests and difficult situations
Prior cash handling and data entry experience required
Able to work weekends and holidays
Stand, sit or walk for an extended period of time or for an entire work shift
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
Paramount Hospitality Management is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Paramount Hospitality Management is a Drug-free Work Place.
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