uthscsa.edu
Scheduler-Intermediate (Center of Brain Health, Biggs Alzheimer’s)
uthscsa.edu, San Antonio, Texas, United States, 78208
Scheduler-Intermediate (Center of Brain Health, Biggs Alzheimer’s)
Overview
Under general supervision, responsible for providing all elements of scheduling and registration support to a clinic.
Responsibilities Scheduling:
Schedule, reschedule, and cancel patient appointments
Monitor and manage the reschedule work queue to ensure timely follow-up and appointment coordination
Confirm appointments and follow up on no-shows or cancellations
Communicate effectively with clinical staff regarding scheduling needs and patient flow
Customer Service:
Greet patients warmly and professionally upon arrival at front desk
Provide exceptional customer service to patients, families, and staff
Provide assistance with check-in and check-out procedures
Answer patient questions and direct them appropriately
Qualifications
Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way
Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner
Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way
Proficient computer skills using Microsoft Office and database programs
Excellent verbal, written and interpersonal communication skills
Ability to prioritize messages based on urgency
EDUCATION:
High school diploma or GED is required
Required Skills Three (3) years of related experience is required. Clinical experience is preferred.
About Us Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical
- UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental
- Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision
- Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability
- Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement
- Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off
- A generous leave program offers multiple paid leave options:
Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
Holidays: 12 set paid holidays each year.
Discounts
- Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
Job Info
Job Identification 5451
Job Category Clinical Programs & Services
Posting Date 10/30/2025, 06:39 PM
Locations 0305 8300 Floyd Curl Dr., San Antonio, TX, 78229, US (On-site)
Apply Before 11/30/2025, 07:39 PM
Degree Level HS Graduate or Equivalent
Job Schedule Full time
Organization O9232 - HOPD Biggs MARC, O9000 - MSRH - HOPD Operations, O1000 - MSRH - Administration, UT Health Science Center, UT Health Science Center
Department O9232 - HOPD Biggs MARC
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Responsibilities Scheduling:
Schedule, reschedule, and cancel patient appointments
Monitor and manage the reschedule work queue to ensure timely follow-up and appointment coordination
Confirm appointments and follow up on no-shows or cancellations
Communicate effectively with clinical staff regarding scheduling needs and patient flow
Customer Service:
Greet patients warmly and professionally upon arrival at front desk
Provide exceptional customer service to patients, families, and staff
Provide assistance with check-in and check-out procedures
Answer patient questions and direct them appropriately
Qualifications
Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way
Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner
Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way
Proficient computer skills using Microsoft Office and database programs
Excellent verbal, written and interpersonal communication skills
Ability to prioritize messages based on urgency
EDUCATION:
High school diploma or GED is required
Required Skills Three (3) years of related experience is required. Clinical experience is preferred.
About Us Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical
- UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental
- Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision
- Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability
- Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement
- Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off
- A generous leave program offers multiple paid leave options:
Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
Holidays: 12 set paid holidays each year.
Discounts
- Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
Job Info
Job Identification 5451
Job Category Clinical Programs & Services
Posting Date 10/30/2025, 06:39 PM
Locations 0305 8300 Floyd Curl Dr., San Antonio, TX, 78229, US (On-site)
Apply Before 11/30/2025, 07:39 PM
Degree Level HS Graduate or Equivalent
Job Schedule Full time
Organization O9232 - HOPD Biggs MARC, O9000 - MSRH - HOPD Operations, O1000 - MSRH - Administration, UT Health Science Center, UT Health Science Center
Department O9232 - HOPD Biggs MARC
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