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The TJX Companies, Inc.

Customer Experience Coordinator

The TJX Companies, Inc., Webster, New York, United States

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Overview TJ Maxx, a part of The TJX Companies, offers growth, exploration, and achievement within a diverse, collaborative environment. This role focuses on delivering excellent customer experiences, leading front-end operations, and supporting loyalty programs while maintaining a clean, organized store. The position is located at a TJX store in Webster, NY with a starting pay range of $16.50 to $17.00 per hour, determined by relevant skills, qualifications, and experience.

Responsibilities

Create a positive internal and external customer experience

Promote a culture of honesty and integrity; maintain confidentiality

Train and mentor Associates on front-end principles

Train and coach Associates on personalizing the customer experience while promoting loyalty programs

Assign registers, support POS coverage needs, and coordinate breaks for all Associates

Address customer concerns promptly to ensure a positive experience

Ensure Tasks align with store plan and prioritize as needed

Communicate accurately with management and Associates when setting priorities; provide progress updates

Provide and accept recognition and constructive feedback

Partner with Management on Associate training needs to increase effectiveness

Ensure adherence to labor laws, policies, and procedures

Promote credit and loyalty programs

Support shrink reduction goals and programs

Promote safety awareness and maintain a safe environment

Other duties as assigned

Qualifications

Available to work flexible schedule, including nights and weekends

Strong understanding of merchandising techniques

Capable of multi-tasking

Strong communication and organizational skills with attention to detail

Able to respond appropriately to changes in direction or unexpected situations

Team player, working effectively with peers and supervisors

Able to train others

1 year retail and 6 months of leadership experience

Location & Compensation Address: 1032 Ridge Road, USA TJ Maxx Store 1009 Webster NY. Location: Webster, NY. This position has a starting pay range of $16.50 to $17.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Benefits Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. Benefits are provided according to plan terms and may change over time. Contact a TJX representative for more information.

Equal Employment Opportunity TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any individual's status in any group protected by applicable federal, state, or local law. Reasonable accommodations are provided to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Closing Applicants with arrest or conviction records will be considered for employment.

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