Sam's Club
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Member Team Lead
role at
Sam's Club .
Base pay range: $21.00/hr - $29.00/hr
Responsibilities
Assist management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, and training associates on processes and procedures.
Provide direction and guidance to associates on member service approaches and techniques to resolve member complaints and issues according to company guidelines; ensure compliance with company policies and procedures; support the Open Door Policy; participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage membership renewals; participate in sales and marketing events; complete and maintain marketing recaps and required documentation; strive to meet membership goals.
Promote the value of Sam’s Club products and services; provide and ensure member service by acknowledging the member, identifying needs, and assisting with purchasing decisions; locate merchandise; support self-service technology; assist with transactions at registers or self-checkout; ensure club pick-up orders are filled.
Oversee the assigned area by handling claims and returns; zone the area; organize merchandise; identify shrink and damages; maintain availability of carts/flatbeds; assist members with transporting items; use cart retrieval equipment; maintain parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation; manage funds for proper register operation; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits; oversee cash fund transfers; investigate overages/shortages; maintain confidentiality and accuracy of financial information.
Develop, communicate, and implement processes to meet business needs through collaboration with managers, coworkers, customers, and other partners; analyze information from multiple sources; monitor progress and results; identify improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, and ethics; explain and apply these in business processes; support Open Door Policy; assist management in correcting ethical and compliance issues.
Lead and participate in teams by coordinating work assignments, providing guidance and feedback, and modeling adaptability to change; ensure timelines and work quality are achieved.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet.
Benefits and eligibility
Health benefits include medical, vision, and dental coverage.
Financial benefits include 401(k), stock purchase, and company-paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, etc. The amount depends on job classification and length of employment, and meets or exceeds paid sick leave laws where applicable. See One.Walmart notices for information.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company-paid education benefit program for associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change. For information, see One.Walmart.
The hourly wage range for this position is $21.00 to $29.00.
Additional compensation in the form of premiums may be paid in amounts from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or work performed. Multiple premiums may apply if criteria are met.
Minimum Qualifications
6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience
Must be 18 years of age or older
Preferred Qualifications
Leading a front-end team and supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Location and role metadata
Primary Location: 1905 South 300 West, Salt Lake City, UT 84115-1806, United States of America
Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Information Technology
Industries: Retail
For more opportunities, referrals can help you get noticed. Get notified about new Team Lead jobs in Salt Lake City, UT.
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Member Team Lead
role at
Sam's Club .
Base pay range: $21.00/hr - $29.00/hr
Responsibilities
Assist management with the supervision of associates in the assigned area by assigning duties, communicating goals and feedback, and training associates on processes and procedures.
Provide direction and guidance to associates on member service approaches and techniques to resolve member complaints and issues according to company guidelines; ensure compliance with company policies and procedures; support the Open Door Policy; participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members; process memberships, upgrades, and credit accounts; encourage membership renewals; participate in sales and marketing events; complete and maintain marketing recaps and required documentation; strive to meet membership goals.
Promote the value of Sam’s Club products and services; provide and ensure member service by acknowledging the member, identifying needs, and assisting with purchasing decisions; locate merchandise; support self-service technology; assist with transactions at registers or self-checkout; ensure club pick-up orders are filled.
Oversee the assigned area by handling claims and returns; zone the area; organize merchandise; identify shrink and damages; maintain availability of carts/flatbeds; assist members with transporting items; use cart retrieval equipment; maintain parking lot cleanliness.
Complete accounting records, files, transactions, and other required documentation; manage funds for proper register operation; create and interpret financial analysis reports; assist with accounting investigations; prepare daily deposits; oversee cash fund transfers; investigate overages/shortages; maintain confidentiality and accuracy of financial information.
Develop, communicate, and implement processes to meet business needs through collaboration with managers, coworkers, customers, and other partners; analyze information from multiple sources; monitor progress and results; identify improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, and ethics; explain and apply these in business processes; support Open Door Policy; assist management in correcting ethical and compliance issues.
Lead and participate in teams by coordinating work assignments, providing guidance and feedback, and modeling adaptability to change; ensure timelines and work quality are achieved.
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet.
Benefits and eligibility
Health benefits include medical, vision, and dental coverage.
Financial benefits include 401(k), stock purchase, and company-paid life insurance.
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO for vacation, sick leave, holidays, etc. The amount depends on job classification and length of employment, and meets or exceeds paid sick leave laws where applicable. See One.Walmart notices for information.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company-paid education benefit program for associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change. For information, see One.Walmart.
The hourly wage range for this position is $21.00 to $29.00.
Additional compensation in the form of premiums may be paid in amounts from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or work performed. Multiple premiums may apply if criteria are met.
Minimum Qualifications
6 months retail experience including operating front-end equipment (e.g., cash register) AND 6 months customer service experience
Must be 18 years of age or older
Preferred Qualifications
Leading a front-end team and supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Location and role metadata
Primary Location: 1905 South 300 West, Salt Lake City, UT 84115-1806, United States of America
Seniority level: Mid-Senior level
Employment type: Part-time
Job function: Information Technology
Industries: Retail
For more opportunities, referrals can help you get noticed. Get notified about new Team Lead jobs in Salt Lake City, UT.
#J-18808-Ljbffr