GameStop
Overview
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; ensure correct changes, provide receipts, and maintain high-quality guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, including the new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations and training store associates on policies, procedures, practices, and guidelines. Observe associate performance and provide feedback; address unsatisfactory performance as directed to align with guest service expectations. Provide recognition and feedback to store associates; document performance feedback in the HR system in partnership with the Store Manager. Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; ensure associates understand all policies, inventory control, loss prevention practices, safety, financial protocol, and ethics. Schedule store associates, monitor staffing levels, and ensure breaks and meals are accounted for; uphold best-in-class guest service at all times. Approve payroll, manage Paid Time Off, and verify time worked and pay accuracy. Maintain store cleanliness, organization, merchandising, and ensure fixtures and equipment are in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; inspect packages at closing or end of shift as appropriate and communicate concerns to the Store Manager. Support the team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Balance and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits according to guidelines. Verify shipments for discrepancies, record discrepancies in the POS system, and conduct inventories as needed. Process defectives/recalls and stock pulls with proper labeling and packing lists. Maintain associate and guest safety; address hazards and report injuries per guidelines. Maintain store records and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and in a team to perform tasks promptly. Meet performance expectations and maintain safety and respectful workplace. Operate POS system and possess basic math and alphabetizing skills. Complete required paperwork and follow instructions in written or oral form. Carry out financial tasks in accordance with policy. Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable and trustworthy; manage pressure and adapt to changing conditions. Able to stand and move for extended periods and lift up to 30 lbs as needed. Knowledge of military ranks/insignia for stores on military bases may be required. Job descriptions are subject to change at any time based on business conditions/needs, including changes to duties and qualifications. GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable laws. Disclaimer:
This description may be updated and is not a contract. Benefits include incentive programs, 401(k), paid time off, dental, vision, and health insurance. Compensation range:
$15.16 - $19.16
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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system; ensure correct changes, provide receipts, and maintain high-quality guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, including the new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations and training store associates on policies, procedures, practices, and guidelines. Observe associate performance and provide feedback; address unsatisfactory performance as directed to align with guest service expectations. Provide recognition and feedback to store associates; document performance feedback in the HR system in partnership with the Store Manager. Ensure onboarding, job training, and compliance training are completed prior to opening or closing shifts; ensure associates understand all policies, inventory control, loss prevention practices, safety, financial protocol, and ethics. Schedule store associates, monitor staffing levels, and ensure breaks and meals are accounted for; uphold best-in-class guest service at all times. Approve payroll, manage Paid Time Off, and verify time worked and pay accuracy. Maintain store cleanliness, organization, merchandising, and ensure fixtures and equipment are in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; inspect packages at closing or end of shift as appropriate and communicate concerns to the Store Manager. Support the team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Balance and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits according to guidelines. Verify shipments for discrepancies, record discrepancies in the POS system, and conduct inventories as needed. Process defectives/recalls and stock pulls with proper labeling and packing lists. Maintain associate and guest safety; address hazards and report injuries per guidelines. Maintain store records and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and in a team to perform tasks promptly. Meet performance expectations and maintain safety and respectful workplace. Operate POS system and possess basic math and alphabetizing skills. Complete required paperwork and follow instructions in written or oral form. Carry out financial tasks in accordance with policy. Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable and trustworthy; manage pressure and adapt to changing conditions. Able to stand and move for extended periods and lift up to 30 lbs as needed. Knowledge of military ranks/insignia for stores on military bases may be required. Job descriptions are subject to change at any time based on business conditions/needs, including changes to duties and qualifications. GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable laws. Disclaimer:
This description may be updated and is not a contract. Benefits include incentive programs, 401(k), paid time off, dental, vision, and health insurance. Compensation range:
$15.16 - $19.16
#J-18808-Ljbffr