GameStop
Overview
Full Time Assistant Store Manager (Store 2415) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 2415) role at GameStop. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and circulate throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using the POS system; include making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate and in a timely manner. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback, address unsatisfactory performance as directed, and ensure alignment with company and store guest service expectations. Provide recognition and feedback to store associates; input feedback into the HR system in partnership with the Store Manager. Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities. Schedule store associates following guidelines; supervise staffing to maintain optimum guest service; ensure consistent delivery of best-in-class service. Approve payroll, manage paid time off, edit time entries, and verify pay for all time worked. Maintain store areas, restrooms, cleanliness, organization, and adherence to company merchandising guidelines; ensure equipment is in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; visually inspect packages/belongings at closing or end of shift as appropriate; communicate concerns to the Store Manager. Support the store team in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties. Perform store inventory counts, restock merchandise, and move products to ensure representation and tidy presentation on the sales floor. Balance and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits as required. Verify shipments for discrepancies, record variances in the POS system, and conduct merchandise counts/inventories while communicating discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls, ensuring correct labeling and packing lists. Maintain associate and guest safety; report injuries promptly per company guidelines. Maintain store records/files neatly; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work independently and in a team; meet objectives in a fast-paced environment. Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability. Reliable, trustworthy, and able to work under pressure; problem solver. Ability to operate the POS system and perform basic math and filing tasks. Must be able to stand and move for extended periods; lift up to 30 lbs; basic physical capabilities as required. Onboarding may require understanding of military ranks and insignia for stores located on military bases (where applicable). Job descriptions are subject to change; GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable laws. Benefits: Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance; bonuses or other incentives may apply. Compensation: $15.16 - $19.16
#J-18808-Ljbffr
Full Time Assistant Store Manager (Store 2415) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 2415) role at GameStop. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and circulate throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using the POS system; include making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate and in a timely manner. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback, address unsatisfactory performance as directed, and ensure alignment with company and store guest service expectations. Provide recognition and feedback to store associates; input feedback into the HR system in partnership with the Store Manager. Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; ensure knowledge of policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities. Schedule store associates following guidelines; supervise staffing to maintain optimum guest service; ensure consistent delivery of best-in-class service. Approve payroll, manage paid time off, edit time entries, and verify pay for all time worked. Maintain store areas, restrooms, cleanliness, organization, and adherence to company merchandising guidelines; ensure equipment is in proper working order. Fulfill Omni-Channel orders daily. Protect company assets through inventory control and loss prevention; visually inspect packages/belongings at closing or end of shift as appropriate; communicate concerns to the Store Manager. Support the store team in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties. Perform store inventory counts, restock merchandise, and move products to ensure representation and tidy presentation on the sales floor. Balance and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits as required. Verify shipments for discrepancies, record variances in the POS system, and conduct merchandise counts/inventories while communicating discrepancies to the Store Manager/District Manager. Process defectives/recalls and stock pulls, ensuring correct labeling and packing lists. Maintain associate and guest safety; report injuries promptly per company guidelines. Maintain store records/files neatly; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures, including those in the Associate Handbook and Code of Standards, Ethics & Conduct. Adhere to opening and closing procedures. Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work independently and in a team; meet objectives in a fast-paced environment. Flexible schedule, including extended hours, nights, weekends, and some holidays; minimum 3 days/week availability. Reliable, trustworthy, and able to work under pressure; problem solver. Ability to operate the POS system and perform basic math and filing tasks. Must be able to stand and move for extended periods; lift up to 30 lbs; basic physical capabilities as required. Onboarding may require understanding of military ranks and insignia for stores located on military bases (where applicable). Job descriptions are subject to change; GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided in accordance with the Americans with Disabilities Act and applicable laws. Benefits: Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance; bonuses or other incentives may apply. Compensation: $15.16 - $19.16
#J-18808-Ljbffr