Ann & Robert H. Lurie Children's Hospital of Chicago
Guest Services Supervisor
Ann & Robert H. Lurie Children's Hospital of Chicago, Chicago, Illinois, United States, 60290
Overview
Base pay range: $24.00/hr - $39.24/hr Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location: Ann & Robert H. Lurie Children’s Hospital of Chicago
Job Title
Guest Services Supervisor – Ambulatory
Responsibilities Manage all aspects of the daily operations of the ambulatory Guest Services department.
Create a warm, welcoming, best-in-class experience for patients and families from arrival for appointments through inpatient admissions.
Serve as an expert resource for guest services operations, providing support and coaching to staff, scheduling, training, and coverage as needed.
Round daily across Guest Services and work with managers to troubleshoot staff needs related to service issues.
Collaborate with team members to drive an optimal patient-family and employee experience.
Provide staff and process supervision in the absence of the Guest Services Manager.
Perform all functions of Guest Services staff, including managing visitor access, support for surgical waiting areas, administrative support for units, rounding, and other needs.
Provide daily assignments to the ambulatory team to ensure productive work and appropriate coverage.
Act as the primary resource for problem solving within ambulatory Guest Service staff and identify goals for performance improvements.
Manage guest services reservations calendar and badges.
Oversee day-to-day Guest Service operations and serve as a resource to the team and preceptor for new hires.
Provide coaching alongside Manager; review schedules and coordinate coverage; coordinate and attend staff meetings; oversee inventory and supply ordering.
Assist with escalated patient relations concerns and other duties as assigned.
Qualifications Bachelor’s degree preferred, or a combination of at least 2 years of leadership experience in a healthcare setting.
Strong communication, customer service, teamwork, and leadership skills.
Proficient in Microsoft Office, Teams and Epic.
Ability to problem-solve, identify opportunities for performance improvement, and translate concepts into actions.
Bilingual in Spanish preferred
Pay & Benefits
Pay range: $24.00-$39.24 Hourly At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefits & Voluntary Benefits
Benefits
for full-time and part-time employees who work 20 or more hours per week include: Medical, dental and vision insurance; Employer paid group term life and disability; Employer contribution toward Health Savings Account; Flexible Spending Accounts; Paid Time Off (PTO), Paid Holidays and Paid Parental Leave; 403(b) with a 5% employer match. Various Voluntary Benefits
include: Supplemental Life, AD&D and Disability; Critical Illness, Accident and Hospital Indemnity coverage; Tuition assistance; Student loan servicing and support; Adoption benefits; Backup Childcare and Eldercare; Employee Assistance Program and other behavioral health resources; Discount on services at Lurie Children’s facilities; Discount purchasing program.
Equal Opportunity
Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
How to Apply
Support email: candidatesupport@luriechildrens.org
#J-18808-Ljbffr
Base pay range: $24.00/hr - $39.24/hr Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location: Ann & Robert H. Lurie Children’s Hospital of Chicago
Job Title
Guest Services Supervisor – Ambulatory
Responsibilities Manage all aspects of the daily operations of the ambulatory Guest Services department.
Create a warm, welcoming, best-in-class experience for patients and families from arrival for appointments through inpatient admissions.
Serve as an expert resource for guest services operations, providing support and coaching to staff, scheduling, training, and coverage as needed.
Round daily across Guest Services and work with managers to troubleshoot staff needs related to service issues.
Collaborate with team members to drive an optimal patient-family and employee experience.
Provide staff and process supervision in the absence of the Guest Services Manager.
Perform all functions of Guest Services staff, including managing visitor access, support for surgical waiting areas, administrative support for units, rounding, and other needs.
Provide daily assignments to the ambulatory team to ensure productive work and appropriate coverage.
Act as the primary resource for problem solving within ambulatory Guest Service staff and identify goals for performance improvements.
Manage guest services reservations calendar and badges.
Oversee day-to-day Guest Service operations and serve as a resource to the team and preceptor for new hires.
Provide coaching alongside Manager; review schedules and coordinate coverage; coordinate and attend staff meetings; oversee inventory and supply ordering.
Assist with escalated patient relations concerns and other duties as assigned.
Qualifications Bachelor’s degree preferred, or a combination of at least 2 years of leadership experience in a healthcare setting.
Strong communication, customer service, teamwork, and leadership skills.
Proficient in Microsoft Office, Teams and Epic.
Ability to problem-solve, identify opportunities for performance improvement, and translate concepts into actions.
Bilingual in Spanish preferred
Pay & Benefits
Pay range: $24.00-$39.24 Hourly At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.
Benefits & Voluntary Benefits
Benefits
for full-time and part-time employees who work 20 or more hours per week include: Medical, dental and vision insurance; Employer paid group term life and disability; Employer contribution toward Health Savings Account; Flexible Spending Accounts; Paid Time Off (PTO), Paid Holidays and Paid Parental Leave; 403(b) with a 5% employer match. Various Voluntary Benefits
include: Supplemental Life, AD&D and Disability; Critical Illness, Accident and Hospital Indemnity coverage; Tuition assistance; Student loan servicing and support; Adoption benefits; Backup Childcare and Eldercare; Employee Assistance Program and other behavioral health resources; Discount on services at Lurie Children’s facilities; Discount purchasing program.
Equal Opportunity
Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.
How to Apply
Support email: candidatesupport@luriechildrens.org
#J-18808-Ljbffr