Atlassian Intelligence
Customer Success Manager – AWS Cloud
Atlassian Intelligence, Tulsa, Oklahoma, United States, 74145
Job Title and Location
Job Title: Customer Success Manager – AWS Cloud
Location: Pune, Maharashtra
Job Type: Full-Time
Overview We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of technical knowledge, business acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure overall customer satisfaction.
Key Responsibilities
Serve as the primary point of contact for assigned AWS customers, building strong strategic relationships.
Drive adoption of AWS services, ensuring alignment with customer business objectives.
Analyze usage patterns and recommend cost optimization strategies, including Reserved Instances, Savings Plans, and right-sizing of resources.
Coordinate with AWS Solutions Architects, Support, and Professional Services teams to resolve technical and operational challenges.
Conduct regular business reviews, track KPIs, and provide actionable insights for continuous improvement.
Guide customers through cloud migration, modernization, and best practice implementation.
Proactively identify risks, potential issues, and opportunities to enhance customer experience and cloud ROI.
Must-Have Skills
Strong knowledge of AWS Cloud services (EC2, S3, RDS, Lambda, VPC, CloudFront, etc.)
Excellent customer relationship management and communication skills
Ability to translate technical concepts into business value
Experience with cost optimization and ROI analysis in cloud environments
Project/account management skills with the ability to manage multiple customers simultaneously
Analytical problem-solving and performance monitoring skills
AWS Certifications (Solutions Architect, Cloud Practitioner, or equivalent)
Good-to-Have Skills
Experience with specialized AWS services (AI/ML, serverless, DevOps)
Hands-on cloud migration experience
Data analysis and visualization skills (QuickSight, Tableau, Excel)
Industry-specific cloud expertise (finance, healthcare, e-commerce, etc.)
Change management and internal training experience
Project management certifications (PMP, Agile, Scrum)
Alternative Skills (Optional)
Knowledge of Azure, Google Cloud, or multi-cloud environments
Technical consulting or pre-sales experience
IT service management (ITIL) knowledge
Basic scripting (Python, Bash, PowerShell)
Familiarity with customer success platforms (Salesforce, Gainsight, HubSpot)
Business analysis and KPI tracking skills
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
3–7 years of experience in cloud computing, customer success, or technical account management
AWS certifications are highly preferred
Why Join Us
Work with cutting-edge cloud technologies and enterprise clients
Opportunity to shape cloud adoption strategies and drive measurable business outcomes
Collaborative and innovative team environment
#J-18808-Ljbffr
Overview We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of technical knowledge, business acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure overall customer satisfaction.
Key Responsibilities
Serve as the primary point of contact for assigned AWS customers, building strong strategic relationships.
Drive adoption of AWS services, ensuring alignment with customer business objectives.
Analyze usage patterns and recommend cost optimization strategies, including Reserved Instances, Savings Plans, and right-sizing of resources.
Coordinate with AWS Solutions Architects, Support, and Professional Services teams to resolve technical and operational challenges.
Conduct regular business reviews, track KPIs, and provide actionable insights for continuous improvement.
Guide customers through cloud migration, modernization, and best practice implementation.
Proactively identify risks, potential issues, and opportunities to enhance customer experience and cloud ROI.
Must-Have Skills
Strong knowledge of AWS Cloud services (EC2, S3, RDS, Lambda, VPC, CloudFront, etc.)
Excellent customer relationship management and communication skills
Ability to translate technical concepts into business value
Experience with cost optimization and ROI analysis in cloud environments
Project/account management skills with the ability to manage multiple customers simultaneously
Analytical problem-solving and performance monitoring skills
AWS Certifications (Solutions Architect, Cloud Practitioner, or equivalent)
Good-to-Have Skills
Experience with specialized AWS services (AI/ML, serverless, DevOps)
Hands-on cloud migration experience
Data analysis and visualization skills (QuickSight, Tableau, Excel)
Industry-specific cloud expertise (finance, healthcare, e-commerce, etc.)
Change management and internal training experience
Project management certifications (PMP, Agile, Scrum)
Alternative Skills (Optional)
Knowledge of Azure, Google Cloud, or multi-cloud environments
Technical consulting or pre-sales experience
IT service management (ITIL) knowledge
Basic scripting (Python, Bash, PowerShell)
Familiarity with customer success platforms (Salesforce, Gainsight, HubSpot)
Business analysis and KPI tracking skills
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
3–7 years of experience in cloud computing, customer success, or technical account management
AWS certifications are highly preferred
Why Join Us
Work with cutting-edge cloud technologies and enterprise clients
Opportunity to shape cloud adoption strategies and drive measurable business outcomes
Collaborative and innovative team environment
#J-18808-Ljbffr