Pomona College
Summary: We are seeking a senior level Technical Writer that will be responsible for planning, writing, editing, and verifying high-quality technical documents. Takes ownership of assignments by working with software developers and project teams to document project deliverables from RFP to final acceptance. Ensures compliance with all contract and corporate requirements and standards. Liaises with project teams in other parts of the company. Guides other personnel (e.g., programmers, engineers, other subject matter experts [SMEs]) associated with documentation projects, as required.
Responsibilities
Translates business needs and requirements into clearly defined and documented detailed, high-quality functional design and system specifications and documentation Writes, rewrites, and verifies high-quality technical documents (e.g., system design documents, project management-related plans, user guides/manuals, and training materials) ensuring compliance with all contract requirements and corporate quality standards Demonstrates excellent grammar, spelling, syntax, and punctuation skills Demonstrates proper formatting, proofreading, and editing skills Creates new technical documentation and updates existing documentation Examines documents to verify completeness and accuracy of data and makes changes as needed Interviews SMEs and conducts necessary research to write and compile technically accurate content Works with SMEs to resolve discrepancies and compile required changes to documents Provides documentation project scheduling and cost estimates Tracks and reports progress of projects from inception through production Other duties may be assigned Supervisory Responsibilities
This job has no supervisory responsibilities; however, one may coordinate activities of other personnel (Team Lead). Required Skills and Experience
Advanced experience and skills using Microsoft Word Experience authoring a variety of document types, including system design documents, project management-related plans, user guides/manuals, and training materials Connects with SMEs and proactively works to become familiar with TransCore’s software and methodologies Possesses strong verbal and written communication skills with ability to work with a variety of stakeholders Capable of creating original content using available resources, including Request for Proposals, Requirements Traceability Matrix, Business Rules, and Proposals Ability to manage multiple projects simultaneously and appropriately prioritize workload to meet client deadlines Advanced problem-solving skills Ability to work under pressure and meet tight deadlines Ability to work as part of a team and independently Advanced skills using Microsoft Word (including creating, editing, deleting styles; track changes; and maintaining proper version control), Excel, and PowerPoint Good understanding of the Agile software development life cycle Completes special projects and provides proposal support as assigned Required Experience and Education
3+ years of professional experience in technical writing, construction, and submissions. Experience as a business analyst is strongly desired. Bachelor’s degree (B.A.) from four-year college or university in English, technical writing, Professional Writing, Communications, Digital Communications, or Journalism, or equivalent job-related experience. Supervision
Reports to Documentation Manager. Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, SMEs, and clients.
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Translates business needs and requirements into clearly defined and documented detailed, high-quality functional design and system specifications and documentation Writes, rewrites, and verifies high-quality technical documents (e.g., system design documents, project management-related plans, user guides/manuals, and training materials) ensuring compliance with all contract requirements and corporate quality standards Demonstrates excellent grammar, spelling, syntax, and punctuation skills Demonstrates proper formatting, proofreading, and editing skills Creates new technical documentation and updates existing documentation Examines documents to verify completeness and accuracy of data and makes changes as needed Interviews SMEs and conducts necessary research to write and compile technically accurate content Works with SMEs to resolve discrepancies and compile required changes to documents Provides documentation project scheduling and cost estimates Tracks and reports progress of projects from inception through production Other duties may be assigned Supervisory Responsibilities
This job has no supervisory responsibilities; however, one may coordinate activities of other personnel (Team Lead). Required Skills and Experience
Advanced experience and skills using Microsoft Word Experience authoring a variety of document types, including system design documents, project management-related plans, user guides/manuals, and training materials Connects with SMEs and proactively works to become familiar with TransCore’s software and methodologies Possesses strong verbal and written communication skills with ability to work with a variety of stakeholders Capable of creating original content using available resources, including Request for Proposals, Requirements Traceability Matrix, Business Rules, and Proposals Ability to manage multiple projects simultaneously and appropriately prioritize workload to meet client deadlines Advanced problem-solving skills Ability to work under pressure and meet tight deadlines Ability to work as part of a team and independently Advanced skills using Microsoft Word (including creating, editing, deleting styles; track changes; and maintaining proper version control), Excel, and PowerPoint Good understanding of the Agile software development life cycle Completes special projects and provides proposal support as assigned Required Experience and Education
3+ years of professional experience in technical writing, construction, and submissions. Experience as a business analyst is strongly desired. Bachelor’s degree (B.A.) from four-year college or university in English, technical writing, Professional Writing, Communications, Digital Communications, or Journalism, or equivalent job-related experience. Supervision
Reports to Documentation Manager. Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, SMEs, and clients.
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