MealSuite
Overview
MealSuite , an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 190+ team members across the globe. We have hub locations in Cambridge, ON, Canada; Dallas, TX, USA; and Ho Chi Minh City, Vietnam. Our end-to-end foodservice technology solutions help professionals across healthcare and aging services streamline operations, save time, reduce food waste, and meet regulatory requirements so they can focus on improving the quality of patient and resident care. We’re looking for our next thorough and resourceful
Customer Support Specialist
to join our Customer Experience team. Reporting to the Team Lead, Customer Support, you’ll be an expert problem solver who provides tailor-made solutions to customers and helps pinpoint product issues as we continuously refine our technology. A day in the life as a Customer Support Specialist:
Ensure delivery to customers
– facilitate the timely and successful delivery of solutions according to customer needs and objectives.
Be the point of contact
– field support calls, chats, and emails coming into the queue for internal and external users.
Manage incoming queries
– prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets.
Improve the technology
– troubleshoot reported issues and create defects for product to review and participate in software/hardware testing.
Continue to grow professionally
– research and consult manuals and training material for self-guided continued learning.
If the below describe your knowledge, experience and character, this role could be for you:
I have experience in the foodservice, acute care, or tech industry.
I gained my knowledge through 1-3 years of direct experience in customer support roles.
I have some kind of foodservice certification, such as Food Service Manager, Certified Dietary Manager, Registered Dietician, Dietary Technician, Hospitality Manager, or equivalent.
I have experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software.
I’m exceptional at being flexible in stressful situations and thriving under pressure, especially when delivering top-notch strategic solutions for customer issues.
I get excited about investigating issues, solving highly analytical problems, and not stopping until I have found a resolution.
I’m passionate about explaining complex topics clearly and have a keen eye for detail.
I fluently speak, read, and write in French (preferred).
I’m willing to occasionally travel and have a valid passport and no travel restrictions that would limit crossing the border between Canada and the USA (and Vietnam if required for the role).
I thrive in an agile environment that is constantly changing and encourages team collaboration and communication.
I enjoy being directly involved in projects and initiatives that offer ongoing learning and opportunities to share ideas and build leadership skills.
We know imposter syndrome can be REAL when applying for a new role, but please don’t let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite:
We are passionate people that care about others.
The heart of what we do is to deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology.
We’ve built a progressive culture that values teamwork and innovation.
We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
We’re growing sustainably.
A career with MealSuite offers the innovation and agility of a startup with the stability of an established company in a growing industry.
We take care of our employees too!
Here are just a few of the great benefits we offer:
Unlimited paid time off
– we trust our employees to build their own version of balance to stay rejuvenated and perform at their best.
Healthcare benefits
– extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to medical experts.
Hybrid flexibility
– we value collaboration and learning that come from in-person work, along with the benefits of remote work.
Work-life balance
– supported by leadership that prioritizes wellbeing.
An inclusive workplace
– women account for 53% of employees and 58% of people leaders.
Participation in our equity program
– share in MealSuite's growth.
Opportunities for career development and advancement
– we support professional goals.
Purposeful work with a positive community impact
– more than 90% of North American employees say the company’s purpose aligns with their values.
Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out if we’d like to learn more. We often receive hundreds of applications and strive to respond to each candidate. If there is a delay, please don’t think we’ve forgotten about you; we may be reviewing applications to decide who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation in our application process, please contact hr@mealsuite.com.
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MealSuite , an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization with 190+ team members across the globe. We have hub locations in Cambridge, ON, Canada; Dallas, TX, USA; and Ho Chi Minh City, Vietnam. Our end-to-end foodservice technology solutions help professionals across healthcare and aging services streamline operations, save time, reduce food waste, and meet regulatory requirements so they can focus on improving the quality of patient and resident care. We’re looking for our next thorough and resourceful
Customer Support Specialist
to join our Customer Experience team. Reporting to the Team Lead, Customer Support, you’ll be an expert problem solver who provides tailor-made solutions to customers and helps pinpoint product issues as we continuously refine our technology. A day in the life as a Customer Support Specialist:
Ensure delivery to customers
– facilitate the timely and successful delivery of solutions according to customer needs and objectives.
Be the point of contact
– field support calls, chats, and emails coming into the queue for internal and external users.
Manage incoming queries
– prioritize tickets, reassign based on subject and skill level, and update and track assigned tickets.
Improve the technology
– troubleshoot reported issues and create defects for product to review and participate in software/hardware testing.
Continue to grow professionally
– research and consult manuals and training material for self-guided continued learning.
If the below describe your knowledge, experience and character, this role could be for you:
I have experience in the foodservice, acute care, or tech industry.
I gained my knowledge through 1-3 years of direct experience in customer support roles.
I have some kind of foodservice certification, such as Food Service Manager, Certified Dietary Manager, Registered Dietician, Dietary Technician, Hospitality Manager, or equivalent.
I have experience with Customer Success Management tools, such as Zendesk, Salesforce, or other foodservice tech software.
I’m exceptional at being flexible in stressful situations and thriving under pressure, especially when delivering top-notch strategic solutions for customer issues.
I get excited about investigating issues, solving highly analytical problems, and not stopping until I have found a resolution.
I’m passionate about explaining complex topics clearly and have a keen eye for detail.
I fluently speak, read, and write in French (preferred).
I’m willing to occasionally travel and have a valid passport and no travel restrictions that would limit crossing the border between Canada and the USA (and Vietnam if required for the role).
I thrive in an agile environment that is constantly changing and encourages team collaboration and communication.
I enjoy being directly involved in projects and initiatives that offer ongoing learning and opportunities to share ideas and build leadership skills.
We know imposter syndrome can be REAL when applying for a new role, but please don’t let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you! More to love about working at MealSuite:
We are passionate people that care about others.
The heart of what we do is to deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology.
We’ve built a progressive culture that values teamwork and innovation.
We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.
We’re growing sustainably.
A career with MealSuite offers the innovation and agility of a startup with the stability of an established company in a growing industry.
We take care of our employees too!
Here are just a few of the great benefits we offer:
Unlimited paid time off
– we trust our employees to build their own version of balance to stay rejuvenated and perform at their best.
Healthcare benefits
– extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to medical experts.
Hybrid flexibility
– we value collaboration and learning that come from in-person work, along with the benefits of remote work.
Work-life balance
– supported by leadership that prioritizes wellbeing.
An inclusive workplace
– women account for 53% of employees and 58% of people leaders.
Participation in our equity program
– share in MealSuite's growth.
Opportunities for career development and advancement
– we support professional goals.
Purposeful work with a positive community impact
– more than 90% of North American employees say the company’s purpose aligns with their values.
Have we got your attention? Great! Here’s what’s next: Apply today with your resume and answers to our application questions. We’ll start reviewing candidates within two weeks of this position being posted and will reach out if we’d like to learn more. We often receive hundreds of applications and strive to respond to each candidate. If there is a delay, please don’t think we’ve forgotten about you; we may be reviewing applications to decide who to interview. We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation in our application process, please contact hr@mealsuite.com.
#J-18808-Ljbffr