London Stock Exchange Group
Team Lead, Application Management
London Stock Exchange Group, London, Kentucky, United States, 40741
- General Responsibilities
* Act as Subject Matter Expert / Support in all issues related to the ForexClear platform from a technical and business perspective
* Provide continuous improvements and automation to ensure the support function remains efficient and as secure and resilient as possible.
* Support of a critical element of the London financial infrastructure.
* Noticing anomalies in a running system before they become incidents
* Design solutions for longer term fixes for application bugs and small functionality enhancement requests
* Issue management and follow up with development and project team.
* Non-production batch run and monitoring in Control-M and issue resolution.
* Escalation and management of issues to resolution
* Liaise with infrastructure teams to manage Trade Agent environment – DB, Unix, MQ, Storage, portal, Networks, A
* Issue tracking and analysis
* Release coordination and implementation
* Support BAs, tester, risk analysts in a scrum-like setting.
* Update relevant WIKI/ documentation with changes* Review development release packages prior to production deployment* Provide benefit of experience in the business area and application- General Leadership responsibilities:
* Significant stakeholder management responsibilities with technical teams, business teams.
* Management of shifts to ensure 24x5 onsite cover and 24x7 cover with on-call support.
* Own the incident management process and resolution of incidents raised within the production from offshore.
* Provide in-depth analysis in areas such as incident trends, mean time to recover and any other area where improvements need to be identified and remediated.
* Ensure the teams are meeting their respective SLAs and OLAs via regular reviews and ensure that any identified improvement steps are being progressed to meet agreed delivery dates
* Overseeing and managing service operations throughout its complete lifecycle.
* Ensure that all processes and documentation are adequate and effective to meet support and audit requirements.
* Provide weekly status reporting to the Stakeholders.
* To ensure effective, pro-active monitoring and management is in place for systems.
* Ensure the regular disaster recovery tests are carried out by the teams and that they meet the required standards/conditions
* Ensure that the offshore team are adequately trained to support the Technology & Operations infrastructure.
* Enhance people and capability build up responsibility.
* Service improvements SPOC for business.* Excellent problem-solving and analytical skills.* Strong Linux, Control-M, Oracle, SQL, PL/SQL, Murex environment management skills* Scripting skills (UNIX shell scripting: bash, korn shell)* Hands-on in version control repository (Ideally bitbucket, Gitlab)* Understanding of product development lifecycle and agile methodologies* Strong exposure to SQL, PL/SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage.* Experience of working in a DevOps environment, proficient with creation of Ansible playbooks, managing code in a version control repository like GIT, and orchestration builds via Jenkins, Gitlab, Docker, SonarQube, Maven, etc.* Experience in diagnosing and resolving complex problems.* Experience of the Murex (3.1) application desirable but not an explicit requirement* Experience in a Post Trade or Clearing service environment.* Strong technical background in the core technologies with multiple years of experience* Must have experience in managing technical team* Willing to adopt Hybrid working mode and work in Bangalore Office* Familiarity with financial products and financial terms* Excellent analytical skills and problem-solving abilities.* Ability to communicate clearly and concisely to IT and business teams and to senior management.* Collaborative team spiritOur purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. #J-18808-Ljbffr
* Act as Subject Matter Expert / Support in all issues related to the ForexClear platform from a technical and business perspective
* Provide continuous improvements and automation to ensure the support function remains efficient and as secure and resilient as possible.
* Support of a critical element of the London financial infrastructure.
* Noticing anomalies in a running system before they become incidents
* Design solutions for longer term fixes for application bugs and small functionality enhancement requests
* Issue management and follow up with development and project team.
* Non-production batch run and monitoring in Control-M and issue resolution.
* Escalation and management of issues to resolution
* Liaise with infrastructure teams to manage Trade Agent environment – DB, Unix, MQ, Storage, portal, Networks, A
* Issue tracking and analysis
* Release coordination and implementation
* Support BAs, tester, risk analysts in a scrum-like setting.
* Update relevant WIKI/ documentation with changes* Review development release packages prior to production deployment* Provide benefit of experience in the business area and application- General Leadership responsibilities:
* Significant stakeholder management responsibilities with technical teams, business teams.
* Management of shifts to ensure 24x5 onsite cover and 24x7 cover with on-call support.
* Own the incident management process and resolution of incidents raised within the production from offshore.
* Provide in-depth analysis in areas such as incident trends, mean time to recover and any other area where improvements need to be identified and remediated.
* Ensure the teams are meeting their respective SLAs and OLAs via regular reviews and ensure that any identified improvement steps are being progressed to meet agreed delivery dates
* Overseeing and managing service operations throughout its complete lifecycle.
* Ensure that all processes and documentation are adequate and effective to meet support and audit requirements.
* Provide weekly status reporting to the Stakeholders.
* To ensure effective, pro-active monitoring and management is in place for systems.
* Ensure the regular disaster recovery tests are carried out by the teams and that they meet the required standards/conditions
* Ensure that the offshore team are adequately trained to support the Technology & Operations infrastructure.
* Enhance people and capability build up responsibility.
* Service improvements SPOC for business.* Excellent problem-solving and analytical skills.* Strong Linux, Control-M, Oracle, SQL, PL/SQL, Murex environment management skills* Scripting skills (UNIX shell scripting: bash, korn shell)* Hands-on in version control repository (Ideally bitbucket, Gitlab)* Understanding of product development lifecycle and agile methodologies* Strong exposure to SQL, PL/SQL, Spring Framework, Hibernate, Java Springboot, Eclipse, F5 load balancer, Maven, Geneos, Service Now will be an added advantage.* Experience of working in a DevOps environment, proficient with creation of Ansible playbooks, managing code in a version control repository like GIT, and orchestration builds via Jenkins, Gitlab, Docker, SonarQube, Maven, etc.* Experience in diagnosing and resolving complex problems.* Experience of the Murex (3.1) application desirable but not an explicit requirement* Experience in a Post Trade or Clearing service environment.* Strong technical background in the core technologies with multiple years of experience* Must have experience in managing technical team* Willing to adopt Hybrid working mode and work in Bangalore Office* Familiarity with financial products and financial terms* Excellent analytical skills and problem-solving abilities.* Ability to communicate clearly and concisely to IT and business teams and to senior management.* Collaborative team spiritOur purpose is the foundation on which our culture is built. Our values of **Integrity, Partnership**, **Excellence** and **Change** underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. #J-18808-Ljbffr