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Walmart

(USA) Member Team Lead AM

Walmart, Dallas, Texas, United States, 75215

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Overview

Position Summary... What you'll do

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensures compliance with company policies and procedures; supports the Open Door Policy; participates in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members; processes memberships, upgrades and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals and promote the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member and identifying member needs; assists members with purchasing decisions; locates merchandise; provides guidance and support to members regarding self-service technology; assists members with transactions using registers or self-checkout area; ensures club pickup orders are filled. Oversees assigned area by handling claims and returns; zones the area; arranges and organizes merchandise; identifies shrink and damages; maintains availability of carts and flatbeds; assists members with transporting items using cart retrieval equipment according to company policies; maintains parking lot cleanliness. Completes accounting records, files transactions and other required documentation by following accounting office procedures; provides funds for proper register operation; creates and interprets financial analysis reports; assists with accounting-related investigations; prepares daily deposits; prepares and oversees cash fund transfers; investigates overages and shortages in cash drawers and accounting office; maintains confidentiality and accuracy of financial and personal information. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners; analyzes information from multiple sources; monitors progress and results; identifies and addresses improvement opportunities. Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining, guiding and demonstrating how to apply these in executing business processes and practices; implements related action plans using the Open Door Policy; assists management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information and tools; determines customer needs and business priorities; coordinates and executes work assignments; provides advice, feedback and support to ensure timelines and work quality are achieved; models and helps others adapt to change or new challenges. Respect the Individual

Embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Works as a team; builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence. Strengthens the team by helping develop and mentor others; recognizes others’ contributions and accomplishments. Act with Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us. Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent. Serve our Customers and Members

Delivers results while putting the customer first; makes decisions based on reliable information; balances short and long-term priorities; considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence

Displays curiosity and a desire to learn; takes calculated risks and demonstrates courage and resilience; drives continuous improvements; open to and uses new technologies and skills; supports others through change. At Sam’s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! -Health benefits

include medical, vision and dental coverage -Financial benefits

include 401(k), stock purchase and company-paid life insurance -Paid time off benefits

include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see

https://one.walmart.com/notices . - Other benefits

include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at

https://bit.ly/3iOOb1J . The hourly wage range for this position is $20.00 to $28.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications

6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience Must be 18 years of age or older Preferred Qualifications

Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others Primary Location

4062 LBJ Freeway, Dallas, TX 75244-5701, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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