Restoration Operations Manager - Water Fire and Mold Mitigation

Benefits

401(k) 401(k) matching Bonus based on performance Company car Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Profit sharing Vision insurance Title:

Restoration Operations Manager (Mitigation) Location:

Manchester, NH — On-site with local travel | Full-time | On-call rotation Compensation:

Base $90,000–$110,000 + 20% target bonus (potential to exceed) | Total potential: ~$108,000–$130,000+ Perks:

Company vehicle + fuel card | 100% company-paid health, dental & vision | 401(k) match + profit sharing | PTO + holidays SERVPRO of Manchester is hiring an experienced Restoration Operations Manager

to lead our mitigation teams across water, fire and mold projects. You’ll own day-to-day field operations, coach Project Managers, Crew Chiefs, Technicians, and ensure top-tier quality, documentation, and customer satisfaction. Must have

3+ years

of leadership experience in

property restoration/mitigation

(water/fire/mold) IICRC WRT

(required) —

ASD/AMRT/FSRT

a plus Proficiency with

Xactimate estimating

and

DryBook

job documentation Valid driver’s license & insurable driving record What You’ll Do

Lead & develop

field teams (PMs, Crew Chiefs, Technicians): hiring, onboarding, coaching, performance management Own daily operations : job scoping, crew assignments, dispatch, logistics, and warehouse/equipment readiness Run restoration projects

(water mitigation, fire/smoke cleanup, mold remediation) to

IICRC standards

with strong safety and quality control Ensure documentation accuracy

(moisture mapping, psychrometrics, photos, estimates, COs) in

DryBook

and

Xactimate ; maintain adjuster/carrier communication Manage schedules/capacity

with PMs and Office for efficient daily job flow; maintain on-call rotation and

storm response

readiness Drive continuous improvement : SOPs, training plans, certification paths, cost control, customer satisfaction What You Bring

Demonstrated success leading restoration field operations with

hands-on knowledge of structural drying , water extraction, containment,

HEPA/negative air , demolition protocols,

LGR/desiccant dehumidification , and

air movers Strong

people leadership , organization, and problem-solving under time pressure Clear written/verbal communication and comfort interfacing with customers, adjusters, and vendors Tech-savvy with

Xactimate

and

DryBook

(or similar restoration platforms) Preferred

ASD, AMRT, FSRT, OCT ; prior

SERVPRO

or restoration-franchise experience Experience with

reconstruction coordination , commercial losses, and contents/pack-out Tools & Standards You’ll Use

IICRC S500/S520 , WRT/ASD; psychrometrics; moisture meters/thermo-hygrometers/thermal cameras;

LGR & desiccant dehumidifiers ; air movers;

HEPA/negative air

and containment;

PPE/respirator ;

Xactimate ;

DryBook . Schedule

Full-time, on-call rotation with occasional nights/weekends for emergencies or storm events. Ability to lift 50+ lbs, climb ladders, work in attics/crawl spaces, and wear PPE/respirator. Benefits

Competitive base +

performance bonus Company vehicle + fuel card 100% company-paid

health, dental & vision insurance 401(k) match + profit sharing Paid time off & holidays Career growth with a national restoration brand;

IICRC training/certification support About SERVPRO of Manchester

SERVPRO is a national leader in

water, fire, and mold restoration

with 2,000+ locations. Our Manchester, NH team is locally owned and committed to fast response, expert mitigation, and exceptional customer care. Equal Opportunity Employer.

Employment contingent upon acceptable driving record and other standard pre-employment checks.

How to Apply:

Apply today with your resume; qualified candidates will be fast-tracked.

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