CivicMinds, Inc
POSITION SUMMARY
As a Care Cycle Coordinator Account Lead, you will work with our Home Health Director to manage and coordinate all aspects of a patient’s healthcare journey and acting as the central point of contact for patients throughout their care cycle. The Care Cycle Coordinator Account Lead will be the primary contact for clients/patients within their defined territory, so having good people skills is necessary. Establishing strong relationships with our coordinators, partners, and therapists to ensure clients receive the best care possible is a critical component of this role.
DUTIES AND RESPONSIBILITIES Team Supervision Responsible for leading and directing the daily activities for all team members within the defined group. Collaborate with multidisciplinary teams to optimize patient care and participate in weekly team meetings to provide feedback regarding potential improvements in current processes and address any gaps in service delivery. Communicate with other team members regarding availability for the cases. Relationship Management Act as the liaison between patients, families, healthcare providers, and other relevant stakeholders to ensure clear communication and coordinated care. Maintain and develop excellent relationships with providers to ensure seamless communication and initiation/continuation of services.a Handle high volume of calls and emails while providing excellent customer service to maintain and develop relationships with clients/patients ensuring satisfaction while staying within company guidelines. Provide education and resources to patients and their families. Conduct regular patient check-ins to ensure services provided meet expectations, making any adjustments as needed. Provider Relationship Assess the service needs of clients/patients and connect them with the correct provider. Maintain and exceed monthly staffing goals for defined territory according to appropriate timelines. Ensure providers’ caseload is maximized based on their availability and employment terms in order to meet departmental goals. Partner Engagement Build and maintain strong relationships with partners (vendors, referral sources, CHHAs, MDs) through regular, clear communication to ensure seamless service delivery, address issues promptly and align with partner preferences. Maintain frequent, professional communication with partners to ensure steady referrals and status transparency. Establish strategic relationships to unlock new business opportunities and increase sustainable income generating avenues. System and Data Management Maintain accurate and detailed patient records whilst ensuring confidentiality and adherence to HIPAA regulations Budgetary Meet designated KPIs as defined by the Home Health Director based on monthly targets/goals. Collaborate with Talent Acquisition to assess reimbursement rates for established territories to ensure alignment with gross profit margins as defined by the Executive Director to support company objectives. Required Qualifications: A minimum of an Bachelor’s degree in related field, Healthcare preferred A minimum of 3+ years' experience working within the Home Health setting or similar industry A minimum of 3+ years' experience in a supervisory capacity Familiarity with healthcare software and electronic medical records Excellent communication, organizational, interpersonal and problem-solving skills Strong understanding of patient confidentiality and privacy laws Compassionate and empathetic approach to patient care Ability to manage multiple tasks and priorities simultaneously Ability to work effectively in a team environment Proficient in Microsoft Office
DUTIES AND RESPONSIBILITIES Team Supervision Responsible for leading and directing the daily activities for all team members within the defined group. Collaborate with multidisciplinary teams to optimize patient care and participate in weekly team meetings to provide feedback regarding potential improvements in current processes and address any gaps in service delivery. Communicate with other team members regarding availability for the cases. Relationship Management Act as the liaison between patients, families, healthcare providers, and other relevant stakeholders to ensure clear communication and coordinated care. Maintain and develop excellent relationships with providers to ensure seamless communication and initiation/continuation of services.a Handle high volume of calls and emails while providing excellent customer service to maintain and develop relationships with clients/patients ensuring satisfaction while staying within company guidelines. Provide education and resources to patients and their families. Conduct regular patient check-ins to ensure services provided meet expectations, making any adjustments as needed. Provider Relationship Assess the service needs of clients/patients and connect them with the correct provider. Maintain and exceed monthly staffing goals for defined territory according to appropriate timelines. Ensure providers’ caseload is maximized based on their availability and employment terms in order to meet departmental goals. Partner Engagement Build and maintain strong relationships with partners (vendors, referral sources, CHHAs, MDs) through regular, clear communication to ensure seamless service delivery, address issues promptly and align with partner preferences. Maintain frequent, professional communication with partners to ensure steady referrals and status transparency. Establish strategic relationships to unlock new business opportunities and increase sustainable income generating avenues. System and Data Management Maintain accurate and detailed patient records whilst ensuring confidentiality and adherence to HIPAA regulations Budgetary Meet designated KPIs as defined by the Home Health Director based on monthly targets/goals. Collaborate with Talent Acquisition to assess reimbursement rates for established territories to ensure alignment with gross profit margins as defined by the Executive Director to support company objectives. Required Qualifications: A minimum of an Bachelor’s degree in related field, Healthcare preferred A minimum of 3+ years' experience working within the Home Health setting or similar industry A minimum of 3+ years' experience in a supervisory capacity Familiarity with healthcare software and electronic medical records Excellent communication, organizational, interpersonal and problem-solving skills Strong understanding of patient confidentiality and privacy laws Compassionate and empathetic approach to patient care Ability to manage multiple tasks and priorities simultaneously Ability to work effectively in a team environment Proficient in Microsoft Office