CORPORATE - MOUNT FRANKLIN FOODS LLC
Customer Service Representative
CORPORATE - MOUNT FRANKLIN FOODS LLC, El Paso, Texas, us, 88568
Job Details
Level Experienced
Job Location Azar - El Paso, TX
Secondary Job Location(s) 0WM11 Mount Franklin Foods LLC - El Paso, TX
Position Type Full Time
Education Level High School
Travel Percentage None
Job Shift Day
Job Category Admin - Clerical
Description
JOB SUMMARY:
Receives (by telephone) requests for quotations, orders, and lead times from customers. Coordinates with other departments in handling purchase orders and providing service to customers.
ESSENTIAL FUNCTIONS: Monitors and assigns work to customer service representatives, while performing all the tasks of a customer service representative. Trains, explains tasks, and assists in the solution of problems. Receives customers requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. Analyzes transactions, correct records, and adjust errors. Searches company records under ZIP code, name, account number, etc., using CRT computer printout, or requisition information from factory. Trace status of orders. Resolve customer questions related to orders, takes orders as needed. Maintains liaison with other departments for order completion. Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required. Responds to customers requests via telephone or mail, using typewriter or personal computer when necessary. Contact customers to ascertain data omitted on orders. Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. Prepares and forwards preliminary paperwork to returns and replacements on problem orders and gifts not received. Interfaces with MIS on upgrading and accessing various reports. Qualifications
JOB QUALIFICATIONS:
High School diploma or GED Experience working on a Business-to-Business customer service level. Basic computer skills/Data Entry Excellent verbal and written communication skills. Bilingual English and Spanish
Level Experienced
Job Location Azar - El Paso, TX
Secondary Job Location(s) 0WM11 Mount Franklin Foods LLC - El Paso, TX
Position Type Full Time
Education Level High School
Travel Percentage None
Job Shift Day
Job Category Admin - Clerical
Description
JOB SUMMARY:
Receives (by telephone) requests for quotations, orders, and lead times from customers. Coordinates with other departments in handling purchase orders and providing service to customers.
ESSENTIAL FUNCTIONS: Monitors and assigns work to customer service representatives, while performing all the tasks of a customer service representative. Trains, explains tasks, and assists in the solution of problems. Receives customers requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. Analyzes transactions, correct records, and adjust errors. Searches company records under ZIP code, name, account number, etc., using CRT computer printout, or requisition information from factory. Trace status of orders. Resolve customer questions related to orders, takes orders as needed. Maintains liaison with other departments for order completion. Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required. Responds to customers requests via telephone or mail, using typewriter or personal computer when necessary. Contact customers to ascertain data omitted on orders. Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. Prepares and forwards preliminary paperwork to returns and replacements on problem orders and gifts not received. Interfaces with MIS on upgrading and accessing various reports. Qualifications
JOB QUALIFICATIONS:
High School diploma or GED Experience working on a Business-to-Business customer service level. Basic computer skills/Data Entry Excellent verbal and written communication skills. Bilingual English and Spanish