DuPage County Health Department
988 Call Center Specialist - AM
DuPage County Health Department, Chicago, Illinois, United States, 60290
Salary :
$44,400.00 - $52,000.00 Annually Location :
Crisis Recovery Center, IL Job Type:
Full Time (40.0 hours per week) Job Number:
25-01217 Service Unit:
Behavioral Health Services Department:
Emergency Services Opening Date:
11/04/2025
Description Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014)
By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?
About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about our program.
The Crisis Recovery Center
The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to call, someone to respond, and somewhere to go" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the page on the DCHD Website for additional information.
Job Details This full-time position is scheduled to work Thursday - Monday, from 7:00 AM to 3:00 PM. The hiring range for this position is $44,400 to $52,000, depending on experience.
Benefits Galore!
- Comprehensive training program (and we pay you for it!)
Full DuPage County benefit package, including:
- 12 paid holidays
- 3 weeks of paid leave (Vacation and Personal Days)
- 12 weeks of Paid Parental Leave
- Paid sick time
- Health insurance
- Pension-eligible position for a secure retirement
- Eligibility for Federal Student Loan Forgiveness Program
- Tuition reimbursement and certification reimbursement
Responsibilities As a 988 Call Center Specialist, you will: Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety Collaboratively develop and assist in implementation of crisis safety plans Provide mental health referrals and linkages as appropriate during service provision Offer and provide follow-up services to 988 utilizers presenting with suicide ideation Maintain required training, licensure and/or certification Complete required documentation within established timeframes Use Electronic Client Record, call management software, and chat/text management software Demonstrate independent judgment Participate in emergency response activities as assigned
Requirements - Bachelor's degree in Psychology, Social Work, or related field
- 2+ years of experience working with chronically mentally ill populations
- Equivalent combination of training and experience
Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. DuPage County Health Department offers a variety of benefits to meet your needs. Please visit on our Careers Page for more information.
Benefits for Employees Employees of the DuPage County Health Department may select from a variety of benefits to meet their needs. Full-time employees are eligible for the following benefits.
Health Department benefits are administered through the DuPage County Government Human Resources Office. Detailed descriptions and premium rates of these plans are available at
Medical Insurance Blue Cross and Blue Shield of Illinois is our current health insurance provider. Full-Time Health Department employees may select from four medical insurance options: three preferred provider organization (PPO) plans and one health maintenance organization (HMO) plan. You may speak to a doctor anytime through the Teledoc program, which provides access to U.S. board-certified doctors through the convenience of phone or video consults. Plan participants are also eligible for a variety of added discounts on gym memberships and other health-related products and services. They also have access to the Well on Target program, which provides a convenient, secure website with personalized tools and resources such as health coaching, health assessments, and digital tools to track health information important to you.
Vision Discounts & Insurance A vision care discount program is available as part of the medical insurance plans. Comprehensive vision insurance is also available.
Prescription Plans Prescription coverage is available with all medical plans and includes the convenience of a mail-order option. Staff may also use the on-site pharmacy at the Central Public Health Center located in Wheaton.
Dental Insurance The Delta Dental PPO program allows you to visit any dentist you wish.
Flexible Spending Accounts Flexible Spending Accounts allow you to set aside money on a pre-tax basis to pay expenses such as those not covered by medical or dental insurance, or day-care costs.
Life Insurance All full-time employees are provided a $25,000 life insurance policy at no cost to the employee. Supplemental coverage is available for the employee, their spouse, and their children.
Disability Insurance Employees may elect additional accident and critical illness disability benefits. 01
What area is your Degree in (for example, Public Health Management, etc.) 02
Do you currently have one of the following Licensure? Please choose any that apply.
LCP LSW LCPC Anticipate LCPC LCSW Anticipate LCSW ALMFT LMFT CADC Other Not Applicable Illinois Medical License Dietitian Illinois Nursing License Certified Medical Assistant
03
How many years of experience do you have working with individuals with mental health or substance use diagnoses?
No experience Less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years or more
04
Do you have a valid driver's license?
Yes No
05
Do you speak Spanish? If so, please rate your fluency.
No Minimal Casual Conversation Fluent
Required Question
$44,400.00 - $52,000.00 Annually Location :
Crisis Recovery Center, IL Job Type:
Full Time (40.0 hours per week) Job Number:
25-01217 Service Unit:
Behavioral Health Services Department:
Emergency Services Opening Date:
11/04/2025
Description Join Our Expanding Crisis Services Team! We're thrilled to announce an extraordinary opportunity to join our Crisis Services team at the DuPage County Health Department! As a valued member of our team, you'll be empowered to make a profound impact on your community. Our agency is dedicated to delivering exceptional services and support to our community, proudly holding: Joint Commission Gold Seal of Approval (1996) Public Health Accreditation Board (PHAB) accreditation (2014)
By joining our Crisis Services team, you'll become an integral part of a renowned organization that prioritizes community wellbeing and exceptional care. Are you ready to embark on a rewarding journey, making a tangible difference in the lives of those who need it most?
About Crisis Services Located in the state-of-the-art building on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about our program.
The Crisis Recovery Center
The Crisis Recovery Center (CRC) is the critical next step in DuPage County Health Department's decades-long journey to build the infrastructure needed to support a best-in-class behavioral health system and ensures all DuPage County residents will have "someone to call, someone to respond, and somewhere to go" when experiencing a mental health or substance use crisis. The CRC will help residents de-escalate, stabilize, and connect to community resources catered to their individual mental health and substance use treatment needs. The building design and operations will ensure individuals and their families feel welcome, respected, and secure throughout every step of their care. The CRC serves as an alternative to hospital emergency departments and simplifies access to crisis care for all individuals, families, and first responders. Please go to the page on the DCHD Website for additional information.
Job Details This full-time position is scheduled to work Thursday - Monday, from 7:00 AM to 3:00 PM. The hiring range for this position is $44,400 to $52,000, depending on experience.
Benefits Galore!
- Comprehensive training program (and we pay you for it!)
Full DuPage County benefit package, including:
- 12 paid holidays
- 3 weeks of paid leave (Vacation and Personal Days)
- 12 weeks of Paid Parental Leave
- Paid sick time
- Health insurance
- Pension-eligible position for a secure retirement
- Eligibility for Federal Student Loan Forgiveness Program
- Tuition reimbursement and certification reimbursement
Responsibilities As a 988 Call Center Specialist, you will: Provide mental health and crisis intervention support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, chat or text Work collaboratively and engage individuals contacting 988 to manage and de-escalate crises in the least invasive manner possible to ensure safety Collaboratively develop and assist in implementation of crisis safety plans Provide mental health referrals and linkages as appropriate during service provision Offer and provide follow-up services to 988 utilizers presenting with suicide ideation Maintain required training, licensure and/or certification Complete required documentation within established timeframes Use Electronic Client Record, call management software, and chat/text management software Demonstrate independent judgment Participate in emergency response activities as assigned
Requirements - Bachelor's degree in Psychology, Social Work, or related field
- 2+ years of experience working with chronically mentally ill populations
- Equivalent combination of training and experience
Supplemental Information Equal Opportunity Employer DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. DuPage County Health Department offers a variety of benefits to meet your needs. Please visit on our Careers Page for more information.
Benefits for Employees Employees of the DuPage County Health Department may select from a variety of benefits to meet their needs. Full-time employees are eligible for the following benefits.
Health Department benefits are administered through the DuPage County Government Human Resources Office. Detailed descriptions and premium rates of these plans are available at
Medical Insurance Blue Cross and Blue Shield of Illinois is our current health insurance provider. Full-Time Health Department employees may select from four medical insurance options: three preferred provider organization (PPO) plans and one health maintenance organization (HMO) plan. You may speak to a doctor anytime through the Teledoc program, which provides access to U.S. board-certified doctors through the convenience of phone or video consults. Plan participants are also eligible for a variety of added discounts on gym memberships and other health-related products and services. They also have access to the Well on Target program, which provides a convenient, secure website with personalized tools and resources such as health coaching, health assessments, and digital tools to track health information important to you.
Vision Discounts & Insurance A vision care discount program is available as part of the medical insurance plans. Comprehensive vision insurance is also available.
Prescription Plans Prescription coverage is available with all medical plans and includes the convenience of a mail-order option. Staff may also use the on-site pharmacy at the Central Public Health Center located in Wheaton.
Dental Insurance The Delta Dental PPO program allows you to visit any dentist you wish.
Flexible Spending Accounts Flexible Spending Accounts allow you to set aside money on a pre-tax basis to pay expenses such as those not covered by medical or dental insurance, or day-care costs.
Life Insurance All full-time employees are provided a $25,000 life insurance policy at no cost to the employee. Supplemental coverage is available for the employee, their spouse, and their children.
Disability Insurance Employees may elect additional accident and critical illness disability benefits. 01
What area is your Degree in (for example, Public Health Management, etc.) 02
Do you currently have one of the following Licensure? Please choose any that apply.
LCP LSW LCPC Anticipate LCPC LCSW Anticipate LCSW ALMFT LMFT CADC Other Not Applicable Illinois Medical License Dietitian Illinois Nursing License Certified Medical Assistant
03
How many years of experience do you have working with individuals with mental health or substance use diagnoses?
No experience Less than 1 year 1 year to less than 2 years 2 years to less than 3 years 3 years to less than 4 years 4 years to less than 5 years 5 years or more
04
Do you have a valid driver's license?
Yes No
05
Do you speak Spanish? If so, please rate your fluency.
No Minimal Casual Conversation Fluent
Required Question