Synectics
Job Description:
Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. Complete all required documentation associated with the handling of calls and maintain complete and accurate records. Report laboratory results to clients and patients using established protocols. Follow through in a timely manner to resolve all issues and concerns. Provide education and guidance to clients about lab processes. Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. Perform other duties as assigned to meet the business needs or customer requirements. QUALIFICATIONS
High School Diploma or Equivalent (Required) One (1) year of customer service and/or related health care experience is required. Must have hands on knowledge of medical terminology (REQUIRED) Must have strong time management and organizational skills Previous related health care experience preferred. Sitting for long periods of time. Repeating motions that may include the wrists, hands , and/or fingers. (Typing) Proper telephone etiquette to handle customer inquiries Basic knowledge of operating office equipment Understand the importance of Quality Service and how it is measured Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers Proficiency in basic computer skills (Word, Excel, Outlook) Ability to multi-task and work in a fast-paced environment Strong organizational skills Ability to analyze and solve problems. Good listening skills Ability to maintain professional and tactful manner in stressful situations Ability to deal with client information in a confidential manner Shift/Time Zone: First Shift. Monday- Friday 8:30 am - 5 pm
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.
Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. Complete all required documentation associated with the handling of calls and maintain complete and accurate records. Report laboratory results to clients and patients using established protocols. Follow through in a timely manner to resolve all issues and concerns. Provide education and guidance to clients about lab processes. Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. Perform other duties as assigned to meet the business needs or customer requirements. QUALIFICATIONS
High School Diploma or Equivalent (Required) One (1) year of customer service and/or related health care experience is required. Must have hands on knowledge of medical terminology (REQUIRED) Must have strong time management and organizational skills Previous related health care experience preferred. Sitting for long periods of time. Repeating motions that may include the wrists, hands , and/or fingers. (Typing) Proper telephone etiquette to handle customer inquiries Basic knowledge of operating office equipment Understand the importance of Quality Service and how it is measured Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers Proficiency in basic computer skills (Word, Excel, Outlook) Ability to multi-task and work in a fast-paced environment Strong organizational skills Ability to analyze and solve problems. Good listening skills Ability to maintain professional and tactful manner in stressful situations Ability to deal with client information in a confidential manner Shift/Time Zone: First Shift. Monday- Friday 8:30 am - 5 pm
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.