Alamar Biosciences, Inc.
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Field Service Engineer - US East
role at
Alamar Biosciences, Inc.
At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease. We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do. As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges. Our culture rewards accountability and cross‑functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.
Primary Responsibilities
Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s groundbreaking ARGO platform in customer facilities
Provide exceptional levels of remote and on‑site customer support throughout the East and South‑East US, and beyond. Preferred location is Baltimore, MD. This is a field‑based role where daily activities are in customer laboratories. Candidates must have easy access to a major airport plus willingness and ability to travel on short notice.
Initiate and cultivate positive relationships with customers and colleagues
Address customer requests rapidly, including documenting in CRM system
Proactively collaborate with colleagues to provide comprehensive solutions to customer‑facing issues
Provide voice‑of‑customer insights to inform product improvements
Create and refine scalable customer support processes to allow for future growth
Create and review technical work instructions, manuals, and bulletins
Qualifications
Positive “can‑do” attitude – a must
Adaptable, self‑motivated person with an attention to detail
Bachelor’s degree or equivalent in a related field (prefer 1‑3 years of field‑based experience in the bio‑tech industry)
Exceptional ability to communicate across all organizational levels, including executives
Pragmatic thinker with a clear and effective approach to problem‑solving
Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
Demonstrated technical skills including ability to diagnose electrical, electromechanical, and fluidic subsystems
Strong orientation toward process improvement, adept problem‑solving skills, and unwavering commitment to quality
Desire, ability, and willingness to travel from your home location to customer sites throughout the South‑East/Eastern US and beyond when needed, with possibility of some global travel
The base salary range for this full‑time position is $85,000–$110,000 + bonus + equity + benefits. Salary ranges are determined by work location, job‑related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Biotechnology Research and Pharmaceutical Manufacturing
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Field Service Engineer - US East
role at
Alamar Biosciences, Inc.
At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease. We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do. As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges. Our culture rewards accountability and cross‑functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.
Primary Responsibilities
Instrument installation, planned maintenance, corrective maintenance, and upgrades for Alamar’s groundbreaking ARGO platform in customer facilities
Provide exceptional levels of remote and on‑site customer support throughout the East and South‑East US, and beyond. Preferred location is Baltimore, MD. This is a field‑based role where daily activities are in customer laboratories. Candidates must have easy access to a major airport plus willingness and ability to travel on short notice.
Initiate and cultivate positive relationships with customers and colleagues
Address customer requests rapidly, including documenting in CRM system
Proactively collaborate with colleagues to provide comprehensive solutions to customer‑facing issues
Provide voice‑of‑customer insights to inform product improvements
Create and refine scalable customer support processes to allow for future growth
Create and review technical work instructions, manuals, and bulletins
Qualifications
Positive “can‑do” attitude – a must
Adaptable, self‑motivated person with an attention to detail
Bachelor’s degree or equivalent in a related field (prefer 1‑3 years of field‑based experience in the bio‑tech industry)
Exceptional ability to communicate across all organizational levels, including executives
Pragmatic thinker with a clear and effective approach to problem‑solving
Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity
Demonstrated technical skills including ability to diagnose electrical, electromechanical, and fluidic subsystems
Strong orientation toward process improvement, adept problem‑solving skills, and unwavering commitment to quality
Desire, ability, and willingness to travel from your home location to customer sites throughout the South‑East/Eastern US and beyond when needed, with possibility of some global travel
The base salary range for this full‑time position is $85,000–$110,000 + bonus + equity + benefits. Salary ranges are determined by work location, job‑related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industries Biotechnology Research and Pharmaceutical Manufacturing
#J-18808-Ljbffr