Cooley LLP
ServiceNow Platform Developer
Cooley is seeking a ServiceNow Platform Developer to join the Technology Platforms and Applications team.
Position summary Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. We are dedicated to leveraging advanced technologies to optimize firm technical operations and deliver impactful business outcomes.
The ServiceNow Platform Developer is responsible for the development, and implementation of ServiceNow solutions across multiple domains. This role focuses on Hardware Asset Management ("HAM"), Software Asset Management ("SAM"), Strategic Portfolio Management ("SPM"), and Security Operations ("SecOps"), including Vulnerability and Incident Response. Additional responsibilities include Employee Center, Workspaces, AI features, HR Service Delivery, and core platform capabilities. The ServiceNow Platform Developer will also support ongoing ITSM processes while delivering new initiatives in Asset Management, SecOps, SPM, and HR.
Specific duties and responsibilities include, but are not limited to, the following:
Position responsibilities
Design, configure, and implement ServiceNow solutions with a focus on ITAM
Experience with ITOM modules (Discovery, Event Management, Service Mapping)
Implement and enhance SecOps modules (Vulnerability Response, Security Incident Response)
Manage and maintain ongoing ITSM workflows (incident, problem, change, request)
Build custom applications, workflows, and integrations following ServiceNow best practices
Enhance user experience through Workspaces, Employee Center, and AI-powered features
Automate asset lifecycle management from procurement to decommissioning
Develop dashboards, reports, and KPIs to provide actionable insights for IT and business leaders
Collaborate with stakeholders to translate business requirements into technical solutions
Support upgrades, patching, and continuous improvement of the ServiceNow platform
Manage HR Service Delivery by automating and improving employee-facing workflows
Lead development and delivery of SPM to support portfolio planning, tracking, and governance
Ensure compliance with governance standards, security policies, and performance requirements
Provide technical support, troubleshooting, and root-cause analysis for ServiceNow issues
Stay current with ServiceNow platform releases and recommend adoption of new features
Work closely with the Technology and Platforms Applications management team to develop short and long-term strategies
Work with various ServiceNow stakeholders, drive innovation, establish new approaches on improving productivity
Ensuring 24/7 access to ServiceNow applications that are continually protected and on-line
Constant tracking bugs, fixes, and testing of mission-critical applications
Research anomalies and workarounds
Design proper update and backup procedures, documentation of same, including functioning rollback plans
Responsible for change control and coordination of the release management process for ServiceNow
Evaluate and report on the health of firm's ServiceNow instances
Ensure platform alignment with the business strategy
Provide consultative technical leadership to the platform team
All other duties as assigned or required
Skills and experience Required
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
5+ years direct applicable experience (e.g., technical-related experience specializing in ServiceNow development, architecture, and implementations). Senior level candidates must have 6+ years' experience.
Expertise in HAM and SAM (ITAM)
Experience leading SPM and SecOps (Vulnerability Response, Security Incident Response) initiatives
Experience with CMDB and ITOM (Discovery, Service Mapping, Event Management)
Proficiency with ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts)
Strong understanding of ITIL processes (incident, problem, change, asset, portfolio)
Expertise and experience with ServiceNow and a focus on experience with discovery, and configuration management (CMDB)
Expertise with scripting languages such as JavaScript, Python, or PowerShell Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
Experience taking in requirements and coordinating with BA's and developers
Preferred
Bachelor's degree or equivalent in computers science or related information systems experience
Advanced degree in related disciplines
Strong technical writing and documentation experience
Familiarity with HR Service Delivery workflows
Experience with Service Portal, Catalog Items, Flows/Workflows, and Integrations (REST/SOAP APIs)
Experience supporting and managing implemented ITSM processes
ServiceNow expertise (supporting modules, configuration changes, identify performance issues)
Extremely proficient in ServiceNow as well as experience in interpreting the AJAX/JavaScript code to identify where ServiceNow templates can be used versus customization
AJAX and Javascript knowledge to interpret code and help provide customization advice
Strong understanding of SPM (Strategic Portfolio Management)
ServiceNow certifications (CSA, CAD, ITAM/ITOM/SecOps/SPM Implementation Specialist) Extensive experience as a ServiceNow developer, with proficiency in scoped application development, platform customization, and scripting (JavaScript, Glide API)
Strong knowledge of ServiceNow ITOM (Discovery, Service Mapping) and ITAM modules
Proven ability to design and manage integrations with external systems using REST, SOAP, and custom connectors
In-depth understanding of CMDB data models, relationship mapping, and governance
Expertise in asset lifecycle automation and alignment with ITIL processes
Experience with Workspaces, Employee Center, and AI features
Familiarity with hybrid cloud environments and integration challenges
Advanced knowledge of asset lifecycle automation and alignment with ITIL practices
Prior law firm experience
Competencies
Outstanding problem solver and ability to lead by example
Strong quantitative, analytical, strategic thinking and orientation to detail
Relies on experience and judgment to plan and accomplish goals
Exceptional customer service, initiative, and get-it-done attitude
Self-motivated with a strong desire to contribute to the success of the department and company
Communicate effectively at all levels within the organization
Flexible and agile, ability to reprioritize with changes in the business
Ability to work independently and under pressure in a fast-paced environment
Ability to meet deadlines and effectively complete operational and project-based assignments
Strong organizational skills including time and task management
Attributes expected of all candidates include responsibility, honesty, reliability, initiative, patience, attention to detail, determination, taking pride in one's work, and a desire to learn
Interpersonal skills necessary to interact and work productively as part of the Technology team, delivering high quality services to the firm and our clients
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in a timely fashion, establishing, and maintaining communication with technology customers to keep them updated with status of their requests, initiating, and performing changes on the production systems and proactively escalating any issues that cannot be resolved within the established timeframes
Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.
The expected annual pay range for this position is $115,000 - $170,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.
We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.
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Position summary Cooley Technology embraces a culture of customer service excellence, and all members of the department are expected to move this agenda forward. We are dedicated to leveraging advanced technologies to optimize firm technical operations and deliver impactful business outcomes.
The ServiceNow Platform Developer is responsible for the development, and implementation of ServiceNow solutions across multiple domains. This role focuses on Hardware Asset Management ("HAM"), Software Asset Management ("SAM"), Strategic Portfolio Management ("SPM"), and Security Operations ("SecOps"), including Vulnerability and Incident Response. Additional responsibilities include Employee Center, Workspaces, AI features, HR Service Delivery, and core platform capabilities. The ServiceNow Platform Developer will also support ongoing ITSM processes while delivering new initiatives in Asset Management, SecOps, SPM, and HR.
Specific duties and responsibilities include, but are not limited to, the following:
Position responsibilities
Design, configure, and implement ServiceNow solutions with a focus on ITAM
Experience with ITOM modules (Discovery, Event Management, Service Mapping)
Implement and enhance SecOps modules (Vulnerability Response, Security Incident Response)
Manage and maintain ongoing ITSM workflows (incident, problem, change, request)
Build custom applications, workflows, and integrations following ServiceNow best practices
Enhance user experience through Workspaces, Employee Center, and AI-powered features
Automate asset lifecycle management from procurement to decommissioning
Develop dashboards, reports, and KPIs to provide actionable insights for IT and business leaders
Collaborate with stakeholders to translate business requirements into technical solutions
Support upgrades, patching, and continuous improvement of the ServiceNow platform
Manage HR Service Delivery by automating and improving employee-facing workflows
Lead development and delivery of SPM to support portfolio planning, tracking, and governance
Ensure compliance with governance standards, security policies, and performance requirements
Provide technical support, troubleshooting, and root-cause analysis for ServiceNow issues
Stay current with ServiceNow platform releases and recommend adoption of new features
Work closely with the Technology and Platforms Applications management team to develop short and long-term strategies
Work with various ServiceNow stakeholders, drive innovation, establish new approaches on improving productivity
Ensuring 24/7 access to ServiceNow applications that are continually protected and on-line
Constant tracking bugs, fixes, and testing of mission-critical applications
Research anomalies and workarounds
Design proper update and backup procedures, documentation of same, including functioning rollback plans
Responsible for change control and coordination of the release management process for ServiceNow
Evaluate and report on the health of firm's ServiceNow instances
Ensure platform alignment with the business strategy
Provide consultative technical leadership to the platform team
All other duties as assigned or required
Skills and experience Required
After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
Ability to work extended and/or weekend hours, as required
5+ years direct applicable experience (e.g., technical-related experience specializing in ServiceNow development, architecture, and implementations). Senior level candidates must have 6+ years' experience.
Expertise in HAM and SAM (ITAM)
Experience leading SPM and SecOps (Vulnerability Response, Security Incident Response) initiatives
Experience with CMDB and ITOM (Discovery, Service Mapping, Event Management)
Proficiency with ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts)
Strong understanding of ITIL processes (incident, problem, change, asset, portfolio)
Expertise and experience with ServiceNow and a focus on experience with discovery, and configuration management (CMDB)
Expertise with scripting languages such as JavaScript, Python, or PowerShell Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
Experience taking in requirements and coordinating with BA's and developers
Preferred
Bachelor's degree or equivalent in computers science or related information systems experience
Advanced degree in related disciplines
Strong technical writing and documentation experience
Familiarity with HR Service Delivery workflows
Experience with Service Portal, Catalog Items, Flows/Workflows, and Integrations (REST/SOAP APIs)
Experience supporting and managing implemented ITSM processes
ServiceNow expertise (supporting modules, configuration changes, identify performance issues)
Extremely proficient in ServiceNow as well as experience in interpreting the AJAX/JavaScript code to identify where ServiceNow templates can be used versus customization
AJAX and Javascript knowledge to interpret code and help provide customization advice
Strong understanding of SPM (Strategic Portfolio Management)
ServiceNow certifications (CSA, CAD, ITAM/ITOM/SecOps/SPM Implementation Specialist) Extensive experience as a ServiceNow developer, with proficiency in scoped application development, platform customization, and scripting (JavaScript, Glide API)
Strong knowledge of ServiceNow ITOM (Discovery, Service Mapping) and ITAM modules
Proven ability to design and manage integrations with external systems using REST, SOAP, and custom connectors
In-depth understanding of CMDB data models, relationship mapping, and governance
Expertise in asset lifecycle automation and alignment with ITIL processes
Experience with Workspaces, Employee Center, and AI features
Familiarity with hybrid cloud environments and integration challenges
Advanced knowledge of asset lifecycle automation and alignment with ITIL practices
Prior law firm experience
Competencies
Outstanding problem solver and ability to lead by example
Strong quantitative, analytical, strategic thinking and orientation to detail
Relies on experience and judgment to plan and accomplish goals
Exceptional customer service, initiative, and get-it-done attitude
Self-motivated with a strong desire to contribute to the success of the department and company
Communicate effectively at all levels within the organization
Flexible and agile, ability to reprioritize with changes in the business
Ability to work independently and under pressure in a fast-paced environment
Ability to meet deadlines and effectively complete operational and project-based assignments
Strong organizational skills including time and task management
Attributes expected of all candidates include responsibility, honesty, reliability, initiative, patience, attention to detail, determination, taking pride in one's work, and a desire to learn
Interpersonal skills necessary to interact and work productively as part of the Technology team, delivering high quality services to the firm and our clients
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Service oriented mentality, high sense of ownership of the problems and requests assigned, focus on managing and resolving issues in a timely fashion, establishing, and maintaining communication with technology customers to keep them updated with status of their requests, initiating, and performing changes on the production systems and proactively escalating any issues that cannot be resolved within the established timeframes
Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.
The expected annual pay range for this position is $115,000 - $170,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.
We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.
#J-18808-Ljbffr