MetaOption LLC
ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)
MetaOption LLC, Sunnyvale, California, United States, 94087
ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)
MetaOption LLC is seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption.
Key Responsibilities Maximize Moveworks & AI Value
Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.
Solutioning & Delivery
Design and solution advanced fulfiller‑side capabilities, leveraging predictive intelligence and Now Assist.
Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.
Architect scoped apps for custom workflows where required.
Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
Collaboration & Stakeholder Engagement
Partner with other solution architects to define end‑to‑end enterprise solutions.
Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.
Qualifications
10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
Experience in platform upgrades, feature roadmaps, and adoption planning.
Strong stakeholder management, communication, and change management skills.
Position Details
Seniority level:
Mid‑Senior
Employment type:
Full‑time
Job function:
Information Technology
Industries:
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr
Key Responsibilities Maximize Moveworks & AI Value
Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.
Solutioning & Delivery
Design and solution advanced fulfiller‑side capabilities, leveraging predictive intelligence and Now Assist.
Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.
Architect scoped apps for custom workflows where required.
Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
Collaboration & Stakeholder Engagement
Partner with other solution architects to define end‑to‑end enterprise solutions.
Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.
Qualifications
10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
Experience in platform upgrades, feature roadmaps, and adoption planning.
Strong stakeholder management, communication, and change management skills.
Position Details
Seniority level:
Mid‑Senior
Employment type:
Full‑time
Job function:
Information Technology
Industries:
Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr