Tier1usa
Address: 18150 Zane St NW, Elk River, MN 55330, USA
Compensation: $60,000.00 - $75,000.00/year
Job Description The General Manager is the driving force of Tono Pizzeria + Cheesesteaks, responsible for overseeing all aspects of operations. This role demands a hands‑on leader who excels at building and motivating a high‑performing team with a genuine passion for hospitality and a strong understanding of fast‑casual service. The GM will work closely with the operations team and other general managers to create a seamless and efficient environment that delivers excellent customer experiences while meeting both financial and operational goals.
Key Responsibilities
Develop and implement strategies to maximize sales through customer engagement, promotions, and quality service.
Monitor sales performance and adjust plans as necessary to meet and exceed sales goals.
Ensure that customer satisfaction is consistently high, influencing repeat business and positive reviews.
Regularly assess local market conditions and adapt the restaurant’s offerings and services accordingly.
Build and Lead a High‑Performing Team
Recruit, onboard, hire, train, and develop staff, ensuring that all team members understand their roles and responsibilities.
Foster a positive team culture by motivating staff, providing coaching, and addressing performance issues.
Set clear expectations for performance and hold team members accountable to operational and customer service standards: conduct regular evaluations and provide constructive feedback.
Control COGs (Cost of Goods Sold)
Monitor inventory levels, order supplies, and manage waste to maintain efficient and cost‑effective operations.
Implement portion control, proper food handling, and inventory management procedures to keep food costs within target ranges.
Manage Labor Costs
Create and manage labor schedules to ensure staffing levels are appropriate for sales volume while minimizing overtime.
Ensure compliance with labor laws and company policies, including employee breaks, hours, and overtime.
Monitor labor productivity and adjust staffing during peak and off‑peak hours.
Use labor management software (7Shifts/Toast) to track hours worked and make adjustments as needed.
Profitability Management
Monitor daily, weekly, and monthly financial reports to identify trends, opportunities, and areas for improvement.
Work with the operations team to develop budgets and financial targets, ensuring the restaurant operates within those guidelines.
Implement best practices to increase revenue and reduce expenses without compromising service or quality.
Ensure proper cash management, safe handling procedures, and regular reconciliation of financial records.
Community Outreach
Develop and maintain strong relationships with the local community, customers, local businesses, and organizations.
Represent the restaurant at community events, sponsorship opportunities, and charity functions to increase brand visibility.
Engage with customers through in‑person interactions and promotions to build loyalty and increase foot traffic.
Lead local outreach efforts to support community involvement and build a positive public perception of the brand.
Qualifications
Must have or be able to obtain a Certified Food Protection Manager (CFPM) certification.
Strong operational skills in a fast‑paced food service environment.
Excellent communication and interpersonal skills.
Strong organizational and problem‑solving abilities.
Comfortable navigating and leveraging technology to enhance operations and team collaboration.
Strong command of English grammar for clear communication.
Ability to speak and write in Spanish (Preferred).
Experience with Slack and Google Workspace (Preferred).
Ability to travel between stores/home office or events as needed; may require lifting up to 50 lbs.
Ability to stand for extended periods and work in a fast‑paced environment.
Years of Experience: 2+ years of restaurant managerial experience.
Education: High school diploma or GED required; higher education in business is a plus.
Availability: Minimum of 40+ hours, salaried position, in‑store and 5 hours of admin. Requires flexible schedule including nights and weekends.
Benefits and Compensation
Paid time off and holidays.
Health insurance and 401(k) starting 2026.
Professional growth opportunities within a rapidly expanding brand.
Discounted Tono products.
#J-18808-Ljbffr
Compensation: $60,000.00 - $75,000.00/year
Job Description The General Manager is the driving force of Tono Pizzeria + Cheesesteaks, responsible for overseeing all aspects of operations. This role demands a hands‑on leader who excels at building and motivating a high‑performing team with a genuine passion for hospitality and a strong understanding of fast‑casual service. The GM will work closely with the operations team and other general managers to create a seamless and efficient environment that delivers excellent customer experiences while meeting both financial and operational goals.
Key Responsibilities
Develop and implement strategies to maximize sales through customer engagement, promotions, and quality service.
Monitor sales performance and adjust plans as necessary to meet and exceed sales goals.
Ensure that customer satisfaction is consistently high, influencing repeat business and positive reviews.
Regularly assess local market conditions and adapt the restaurant’s offerings and services accordingly.
Build and Lead a High‑Performing Team
Recruit, onboard, hire, train, and develop staff, ensuring that all team members understand their roles and responsibilities.
Foster a positive team culture by motivating staff, providing coaching, and addressing performance issues.
Set clear expectations for performance and hold team members accountable to operational and customer service standards: conduct regular evaluations and provide constructive feedback.
Control COGs (Cost of Goods Sold)
Monitor inventory levels, order supplies, and manage waste to maintain efficient and cost‑effective operations.
Implement portion control, proper food handling, and inventory management procedures to keep food costs within target ranges.
Manage Labor Costs
Create and manage labor schedules to ensure staffing levels are appropriate for sales volume while minimizing overtime.
Ensure compliance with labor laws and company policies, including employee breaks, hours, and overtime.
Monitor labor productivity and adjust staffing during peak and off‑peak hours.
Use labor management software (7Shifts/Toast) to track hours worked and make adjustments as needed.
Profitability Management
Monitor daily, weekly, and monthly financial reports to identify trends, opportunities, and areas for improvement.
Work with the operations team to develop budgets and financial targets, ensuring the restaurant operates within those guidelines.
Implement best practices to increase revenue and reduce expenses without compromising service or quality.
Ensure proper cash management, safe handling procedures, and regular reconciliation of financial records.
Community Outreach
Develop and maintain strong relationships with the local community, customers, local businesses, and organizations.
Represent the restaurant at community events, sponsorship opportunities, and charity functions to increase brand visibility.
Engage with customers through in‑person interactions and promotions to build loyalty and increase foot traffic.
Lead local outreach efforts to support community involvement and build a positive public perception of the brand.
Qualifications
Must have or be able to obtain a Certified Food Protection Manager (CFPM) certification.
Strong operational skills in a fast‑paced food service environment.
Excellent communication and interpersonal skills.
Strong organizational and problem‑solving abilities.
Comfortable navigating and leveraging technology to enhance operations and team collaboration.
Strong command of English grammar for clear communication.
Ability to speak and write in Spanish (Preferred).
Experience with Slack and Google Workspace (Preferred).
Ability to travel between stores/home office or events as needed; may require lifting up to 50 lbs.
Ability to stand for extended periods and work in a fast‑paced environment.
Years of Experience: 2+ years of restaurant managerial experience.
Education: High school diploma or GED required; higher education in business is a plus.
Availability: Minimum of 40+ hours, salaried position, in‑store and 5 hours of admin. Requires flexible schedule including nights and weekends.
Benefits and Compensation
Paid time off and holidays.
Health insurance and 401(k) starting 2026.
Professional growth opportunities within a rapidly expanding brand.
Discounted Tono products.
#J-18808-Ljbffr