Hy-Vee, Inc. is hiring: Customer Service in Chillicothe

Be among the first 25 applicants. Must be 18+.

Job Description

Job Title: Customer Service

Department: Grocery

FLSA: Non-Exempt

General Function

Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, and collecting dry cleaning orders for customers. Maintain a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Positions that Report to you: None.

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting care and patience in all customer interactions and treating customers as important.
• Smiles and greets customers in a friendly manner in any part of the store.
• Learns customers’ names and addresses them by name whenever possible.
• Assists customers by: escorting them to products, securing items out of reach, loading or unloading heavy items, noting and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to callers.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weighs postal packages, runs mail through meters, and processes certified, express, UPS, registered, and insured mail.
• Processes Western Union orders.
• Sells money orders and cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses.
• Breaks down and puts money in utility drawers; signs on postal department, breaks down, and turns off postal register.
• Processes paid outs; sends faxes for customers; counts the days’ coupons; processes refunds for customers and department-approved refunds.
• Answers the telephone for the store using appropriate techniques and uses the intercom system as needed.
• Removes trash in a timely manner and maintains hygiene and dress standards as per department and company guidelines.
• Reports to work as scheduled and on time.

Secondary Duties And Responsibilities

• Signs on and off lottery machines.
• Assists customers with dry cleaning where applicable.
• Assists customers at the registers where necessary.
• Sells and redeems lottery tickets.
• Processes bottle refunds.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Must be able to solve practical problems; interpret instructions and handle a variety of variables with limited standardization.
• Must be able to do arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education And Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

• Must be able to perform medium work, exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently.
• Visual requirements include distance vision,
  depth perception, color vision, and field of vision with or without correction.
• Physical activities include stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. It is a fast-paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Contacts

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Are you ready to smile? Apply today.

Employment is contingent upon the successful completion of a pre-employment drug screen.

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industries: Retail

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