Boehringer Ingelheim
Pharmaceutical Customer Engagement Specialist - Great Plains
Boehringer Ingelheim, Minneapolis, Minnesota, United States, 55400
Pharmaceutical Customer Engagement Specialist - Great Plains
Description:
Territory includes MN, ND/SD, KS, NE, and IA. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence offers opportunities for employees to collaborate internationally, providing visibility and the chance to directly influence the company’s success. We realize that our strength and competitive advantage lies with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work‑life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
Role Overview:
The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies, and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists, Radiologists, Rheumatologists, and Primary Care HCPs. The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and national conferences.
Digital Focus:
The role prioritizes a digital first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAE’s, Virtual Peer‑to‑Peer educational programs, etc., and in‑office calls up to 50% of the time, depending on local market needs and HCP preferences.
Duties & Responsibilities
Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products
Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns
Executes brand strategies and business plans to ensure consistency with company sales and brand strategies
Establishes and maintains effective communication and coordination with internal employees
Develops customer pre‑call plans to meet ILD health care professionals and account needs
Builds valuable discussions around ILD HCP needs and opportunities
Fosters ILD HCP network development and communication
Has accurate and timely follow‑up discussions with ILD HCP
Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making
Uses appropriate BIPI sales training techniques to facilitate customer decision making process
Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails
Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders
Employs a digital first approach aimed at increasing personalized, omnichannel engagements through a unique blend of virtual (50%) and in‑office engagements (50%) to increase customer experience and engagements
Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions‑based customer interactions
Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies, plans and opportunities
Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning
Monitors and effectively reacts to local market conditions for changes that impact the business
Develops plans to maximize Regional and National peer‑to‑peer education events
Adjusts implementation plans on a regular basis
Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records
Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements
Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements
Meets or exceeds call plan expectations and all relevant activity KPI's as directed by sales leadership
Requirements
Bachelor’s Degree required
Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required
Virtual selling experience preferred
Project management experience preferred
Experience in developing and implementing digital engagement campaigns
Innovative thinker who thrives in creative roles and likes to solve problems
Strong written and oral communication/presentation skills, particularly in a virtual environment
History of successful performance
Proficiency in Excel, Word, Outlook and database applications
Ability to travel (may include overnight travel)
Ability to self‑motivate through ambiguity and thrive in a matrixed team environment
Strong analytical and problem‑solving skills
Valid Driver’s License and an acceptable driving record
Eligibility Requirements
Must be legally authorized to work in the United States without restriction
Must be willing to take a drug test and post‑offer physical (if required)
Must be 18 years of age or older
Why Boehringer Ingelheim? With us, you can develop your own path in a company with a culture that knows our differences are our strengths—and break new ground in the drive to make millions of lives better. Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after—as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you’ll be helping to transform lives for generations.
#J-18808-Ljbffr
Territory includes MN, ND/SD, KS, NE, and IA. As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence offers opportunities for employees to collaborate internationally, providing visibility and the chance to directly influence the company’s success. We realize that our strength and competitive advantage lies with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work‑life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
Role Overview:
The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies, and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists, Radiologists, Rheumatologists, and Primary Care HCPs. The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and national conferences.
Digital Focus:
The role prioritizes a digital first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAE’s, Virtual Peer‑to‑Peer educational programs, etc., and in‑office calls up to 50% of the time, depending on local market needs and HCP preferences.
Duties & Responsibilities
Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD health care professionals (Pulmonologist/Rheumatologist/PCP/Radiologist) to support the use of BIPI promoted products
Supports early intervention & ILD IPF diagnosis through coordinated disease state awareness campaigns
Executes brand strategies and business plans to ensure consistency with company sales and brand strategies
Establishes and maintains effective communication and coordination with internal employees
Develops customer pre‑call plans to meet ILD health care professionals and account needs
Builds valuable discussions around ILD HCP needs and opportunities
Fosters ILD HCP network development and communication
Has accurate and timely follow‑up discussions with ILD HCP
Uses appropriate BIPI sales training techniques (CEM), supports and encourages the exchange of scientific knowledge and dialogue thereby providing enhanced value and trust to the HCP through the support of patient management and decision making
Uses appropriate BIPI sales training techniques to facilitate customer decision making process
Leads the implementation of digital first campaigns that align with brand/franchise strategy and are in line with compliance guardrails
Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders
Employs a digital first approach aimed at increasing personalized, omnichannel engagements through a unique blend of virtual (50%) and in‑office engagements (50%) to increase customer experience and engagements
Demonstrates a complete knowledge of BIPI ILD products and related marketplace, effective translation of product knowledge into the sales presentation and customer focused with a priority directed towards providing solutions‑based customer interactions
Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs and actively involves ILD Associate Director, Patient and Community Clinical Educator, Regional Account Director and other Boehringer internal support teams in the development, management and accomplishment of business strategies, plans and opportunities
Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning
Monitors and effectively reacts to local market conditions for changes that impact the business
Develops plans to maximize Regional and National peer‑to‑peer education events
Adjusts implementation plans on a regular basis
Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records
Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements
Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements
Meets or exceeds call plan expectations and all relevant activity KPI's as directed by sales leadership
Requirements
Bachelor’s Degree required
Two-plus (2+) years of Pharmaceutical/Medical sales or marketing required
Virtual selling experience preferred
Project management experience preferred
Experience in developing and implementing digital engagement campaigns
Innovative thinker who thrives in creative roles and likes to solve problems
Strong written and oral communication/presentation skills, particularly in a virtual environment
History of successful performance
Proficiency in Excel, Word, Outlook and database applications
Ability to travel (may include overnight travel)
Ability to self‑motivate through ambiguity and thrive in a matrixed team environment
Strong analytical and problem‑solving skills
Valid Driver’s License and an acceptable driving record
Eligibility Requirements
Must be legally authorized to work in the United States without restriction
Must be willing to take a drug test and post‑offer physical (if required)
Must be 18 years of age or older
Why Boehringer Ingelheim? With us, you can develop your own path in a company with a culture that knows our differences are our strengths—and break new ground in the drive to make millions of lives better. Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after—as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you’ll be helping to transform lives for generations.
#J-18808-Ljbffr