ASTEC
Director, Field Service (Plant Services) - Jerome Ave
ASTEC, Chattanooga, Tennessee, United States, 37450
Director, Field Service (Plant Services) - Jerome Ave
Company:
ASTEC Location:
Chattanooga, TN Salary:
$80,000.00–$90,000.00 Employment type:
Full-time Seniority level:
Director
About The Position Provide leadership to the Service Department in ensuring that the goals and objectives of the department and company are met in terms of providing world‑class service to our customers.
Key Deliverables
Organize, develop, and present service training.
Administer all warranty claims and policy adjustment credits related to field problems.
Oversee the entire service department.
Maintain accurate data for evaluation by Engineering and Manufacturing departments.
Stay current with technology that affects the asphalt plant and road building industry.
Key Activities & Responsibilities
Full responsibility for the Service Department.
Preparation of department budget and compliance with the budget.
Organize, coordinate, and develop a staff of field service personnel to effectively provide field service assistance for distributors and/or customers.
Organize, develop, and present service training for Astec customers, including maintenance, troubleshooting, repair, and operating instructions.
Administration of all warranty claims and policy adjustment credits related to field problems.
Telephone service assistance as needed, working from Astec offices or home.
Maintain complete files on customer plants and equipment related to field problems, warranty claims, technical data, and legal issues.
Provide accurate data for evaluation by Engineering and Manufacturing Departments for solution to correct field service areas and make recommendations as needed.
Evaluate staff performance at meeting company and personal performance goals and make recommendations based on appraisals. Ensure performance appraisals are utilized throughout the department.
Review and approve expense reports.
Assist in the development of operator, maintenance, and service manuals.
Coordinate issuance of Service Bulletins with Technical Publications and follow up on completion of said work.
Serve on committee and focus groups as assigned.
Participate in staff meetings and other meetings related to the company and department.
Project a positive company image by interacting with associates, customers, and corporate management in a cooperative, supportive, and courteous manner.
Support and promote the core values of Astec.
Follow company policies and procedures at all times.
Follow proper safety rules and procedures at all times.
Perform other duties as assigned.
To be Successful in This Role, Your Experience and Competencies Are:
Ability to work effectively as a member of a team.
Excellent communication skills, both oral and written.
Ability to manage conflict and resolve issues positively for all parties.
Strong analytical skills.
Knowledge of all aspects of operating an asphalt plant.
Knowledge and skills to read mechanical, electrical, and electronics blueprints and designs.
Basic computer skills.
Basic mathematical skills.
Ability to manage others and provide coaching and discipline to departmental employees.
Minimum eight years of experience in the HMA industry.
Occasional travel required. Must have a valid driver’s license, good driving record, and ability to obtain and maintain a valid passport.
Must be able to meet regular attendance requirements.
Supervisor and Leadership Expectations Directly supervises an Administrative Assistant and several Service Managers who have staff reporting to them.
Our Culture and Values
Safety
Devotion
Integrity
Respect
Innovation
NOTE: This position is responsible for certain internal control responsibilities. These are verbally communicated and periodic feedback is provided related to the performance of these responsibilities.
Work Environment Office:
Regular exposure to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include typical office setting with extensive computer work, sitting or standing. Reasonable accommodations may be made.
Manufacturing Environment:
Exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and risk of electric shock. May be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm or very chilly temperatures. Noise level can be very loud at times. Reasonable accommodations may be made.
EQUAL OPPORTUNITY EMPLOYER Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, veteran status or any other characteristic protected by law or executive order.
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ASTEC Location:
Chattanooga, TN Salary:
$80,000.00–$90,000.00 Employment type:
Full-time Seniority level:
Director
About The Position Provide leadership to the Service Department in ensuring that the goals and objectives of the department and company are met in terms of providing world‑class service to our customers.
Key Deliverables
Organize, develop, and present service training.
Administer all warranty claims and policy adjustment credits related to field problems.
Oversee the entire service department.
Maintain accurate data for evaluation by Engineering and Manufacturing departments.
Stay current with technology that affects the asphalt plant and road building industry.
Key Activities & Responsibilities
Full responsibility for the Service Department.
Preparation of department budget and compliance with the budget.
Organize, coordinate, and develop a staff of field service personnel to effectively provide field service assistance for distributors and/or customers.
Organize, develop, and present service training for Astec customers, including maintenance, troubleshooting, repair, and operating instructions.
Administration of all warranty claims and policy adjustment credits related to field problems.
Telephone service assistance as needed, working from Astec offices or home.
Maintain complete files on customer plants and equipment related to field problems, warranty claims, technical data, and legal issues.
Provide accurate data for evaluation by Engineering and Manufacturing Departments for solution to correct field service areas and make recommendations as needed.
Evaluate staff performance at meeting company and personal performance goals and make recommendations based on appraisals. Ensure performance appraisals are utilized throughout the department.
Review and approve expense reports.
Assist in the development of operator, maintenance, and service manuals.
Coordinate issuance of Service Bulletins with Technical Publications and follow up on completion of said work.
Serve on committee and focus groups as assigned.
Participate in staff meetings and other meetings related to the company and department.
Project a positive company image by interacting with associates, customers, and corporate management in a cooperative, supportive, and courteous manner.
Support and promote the core values of Astec.
Follow company policies and procedures at all times.
Follow proper safety rules and procedures at all times.
Perform other duties as assigned.
To be Successful in This Role, Your Experience and Competencies Are:
Ability to work effectively as a member of a team.
Excellent communication skills, both oral and written.
Ability to manage conflict and resolve issues positively for all parties.
Strong analytical skills.
Knowledge of all aspects of operating an asphalt plant.
Knowledge and skills to read mechanical, electrical, and electronics blueprints and designs.
Basic computer skills.
Basic mathematical skills.
Ability to manage others and provide coaching and discipline to departmental employees.
Minimum eight years of experience in the HMA industry.
Occasional travel required. Must have a valid driver’s license, good driving record, and ability to obtain and maintain a valid passport.
Must be able to meet regular attendance requirements.
Supervisor and Leadership Expectations Directly supervises an Administrative Assistant and several Service Managers who have staff reporting to them.
Our Culture and Values
Safety
Devotion
Integrity
Respect
Innovation
NOTE: This position is responsible for certain internal control responsibilities. These are verbally communicated and periodic feedback is provided related to the performance of these responsibilities.
Work Environment Office:
Regular exposure to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include typical office setting with extensive computer work, sitting or standing. Reasonable accommodations may be made.
Manufacturing Environment:
Exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and risk of electric shock. May be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm or very chilly temperatures. Noise level can be very loud at times. Reasonable accommodations may be made.
EQUAL OPPORTUNITY EMPLOYER Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, veteran status or any other characteristic protected by law or executive order.
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