SAP
Domain Advisor Expert - Customer Experience (CX) - Sales & Service Cloud
SAP, Houston, Texas, United States, 77246
Overview
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
About the Team The CX Center of Excellence is responsible for the business success, market adoption, and global deployment of our SAP Customer Experience sub-solutions. Its key role is to lead and support strategic initiatives that drive pipeline growth, bookings, and revenue. The team serves as the primary interface between the field and other functional areas to foster business expansion. Additionally, this team is tasked with developing go‑to‑market strategies and maintaining strong relationships with customers, prospects, partners, and industry analysts to ensure ongoing success.
Domain Advisor Expert SAP is looking for a Domain Advisor Expert to join the CX Center of Excellence. You will be accountable for the business, market, and revenue success of a major sub-solution, ensuring successful market adoption and deployment.
Key Responsibilities
Develop comprehensive go‑to‑market strategies for the sub‑solution, including partner and channel options to accelerate pipeline growth, bookings, and revenue.
Identify and capitalize on growth opportunities driven by market trends, industry insights, and customer feedback to enhance the sub‑solution’s success.
Build and present robust business cases for growth initiatives to Executive Leadership to facilitate informed decision‑making.
Amplify the value proposition to the field through enablement programs, internal communication, and other outreach efforts.
Establish and nurture relationships with customers, prospects, partners, and industry analysts to support business development.
Collaborate with product, marketing, customer success, and adoption teams to maximize customer lifetime value and ensure successful delivery.
Support strategic deals (with customers and partners) and execute go‑to‑market campaigns to achieve business objectives.
Serve as a thought leader and the primary global SPOC (Single Point of Contact) for the sub‑solution.
Job Requirements
Extensive expertise in Sales Cloud and/or Service Cloud and/or Enterprise Service Management solutions is required.
A minimum of 5 years of experience in the technology industry, preferably within a large multinational organization.
Previous experience in a Go‑To‑Market role is a plus.
Bachelor’s degree in Business Administration, Engineering, or Computer Science from an accredited university.
An MBA or advanced degree in a related discipline is preferred.
Proven ability to act as a strategic advisor to SAP, customers, and partners.
Strong lateral leadership skills and a demonstrated capacity to think creatively and “outside the box.”
Excellent executive presentation skills, with the ability to communicate key insights and recommendations concisely.
Ideally, the candidate has experience with SAP Customer Experience solutions.
Position based near a SAP East Coast office.
Compensation The targeted combined range for this position is 194,100–411,600 USD. The actual amount offered will be within that range, dependent on education, skills, experience, scope of the role, location, and other factors.
Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
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About the Team The CX Center of Excellence is responsible for the business success, market adoption, and global deployment of our SAP Customer Experience sub-solutions. Its key role is to lead and support strategic initiatives that drive pipeline growth, bookings, and revenue. The team serves as the primary interface between the field and other functional areas to foster business expansion. Additionally, this team is tasked with developing go‑to‑market strategies and maintaining strong relationships with customers, prospects, partners, and industry analysts to ensure ongoing success.
Domain Advisor Expert SAP is looking for a Domain Advisor Expert to join the CX Center of Excellence. You will be accountable for the business, market, and revenue success of a major sub-solution, ensuring successful market adoption and deployment.
Key Responsibilities
Develop comprehensive go‑to‑market strategies for the sub‑solution, including partner and channel options to accelerate pipeline growth, bookings, and revenue.
Identify and capitalize on growth opportunities driven by market trends, industry insights, and customer feedback to enhance the sub‑solution’s success.
Build and present robust business cases for growth initiatives to Executive Leadership to facilitate informed decision‑making.
Amplify the value proposition to the field through enablement programs, internal communication, and other outreach efforts.
Establish and nurture relationships with customers, prospects, partners, and industry analysts to support business development.
Collaborate with product, marketing, customer success, and adoption teams to maximize customer lifetime value and ensure successful delivery.
Support strategic deals (with customers and partners) and execute go‑to‑market campaigns to achieve business objectives.
Serve as a thought leader and the primary global SPOC (Single Point of Contact) for the sub‑solution.
Job Requirements
Extensive expertise in Sales Cloud and/or Service Cloud and/or Enterprise Service Management solutions is required.
A minimum of 5 years of experience in the technology industry, preferably within a large multinational organization.
Previous experience in a Go‑To‑Market role is a plus.
Bachelor’s degree in Business Administration, Engineering, or Computer Science from an accredited university.
An MBA or advanced degree in a related discipline is preferred.
Proven ability to act as a strategic advisor to SAP, customers, and partners.
Strong lateral leadership skills and a demonstrated capacity to think creatively and “outside the box.”
Excellent executive presentation skills, with the ability to communicate key insights and recommendations concisely.
Ideally, the candidate has experience with SAP Customer Experience solutions.
Position based near a SAP East Coast office.
Compensation The targeted combined range for this position is 194,100–411,600 USD. The actual amount offered will be within that range, dependent on education, skills, experience, scope of the role, location, and other factors.
Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
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