Austin Street Center
CASE MANAGER – RAPID REHOUSING
Austin Street Center – Dallas, TX
Mission Founded in 1983, Austin Street Center provides emergency shelter and meets the basic needs of the most vulnerable people experiencing homelessness in Dallas.
Core Values Kindness, Trustworthiness, Empowerment, Determination
Position Purpose The mission of our case management team is to help our clients experiencing homelessness to be re‑housed as quickly and permanently as possible. To that end, Austin Street deploys a Rapid Re‑Housing program (RRH) which provides short‑term subsidised housing to people with low‑to‑moderate acuity and needs. We will provide move‑in costs and rental assistance for up to 12 months plus individualized case management services that will assist the client to maintain their rental unit permanently, hopefully without government subsidy assistance. The Rapid Re‑Housing Case Manager will work to quickly connect eligible clients to rental units in the community that will work with the RRH programme and visit the clients in their new homes to provide the support and training they need to pay their rent, be a good neighbour, and maintain a clean home as permanently as possible.
Candidate Profile We are looking for a determined, trustworthy, time‑management savant who can respond to and redirect varying client demands in a fast‑paced programmatic environment with minimal supervision. Are you a quick‑on‑your‑feet problem solver? Are you adaptable to an ever‑changing environment? This position might be for you!
Primary Responsibilities
Complete budget and savings plans to determine the client’s maximum contribution toward rent and make timely requests for programme payments
Assist programme participants one‑on‑one (mostly in their homes) to complete and diligently execute a Housing Stability Plan to maintain their rental unit
Document all services in the local Homeless Management Information System, including case notes and client enrolment and exit information with minimal missing data
Required Skills, Knowledge, and Abilities
Bachelor’s Degree in social work or other human services field (psychology or sociology preferred)
Valid Texas Driver’s License
Ability to lift 25‑40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
Excellent customer service skills, especially when working with “difficult” customers
Ability to communicate effectively, both orally and in writing
Ability to innovate and embrace best practices in shelter and housing services delivery
Ability to adapt to change
Ability to communicate clearly with outside providers and partners, especially health care providers
Additional Experience (a Plus)
Three or more years of successful work or volunteer experience in homeless services
Bilingual in Spanish
Training in Housing First, Motivational Interviewing, the Transtheoretical Model of Change, Harm Reduction, and/or Trauma‑Informed Care
Master’s Degree and/or licensure in human services field, especially in social work
U.S. Military service
Application Requirements Strong applications will include a cover letter which details how the applicant demonstrates the character qualities required for excellent performance in this position.
Please ensure to include in the application your most recent three professional positions and at least three references.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Non‑profit Organisations
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Mission Founded in 1983, Austin Street Center provides emergency shelter and meets the basic needs of the most vulnerable people experiencing homelessness in Dallas.
Core Values Kindness, Trustworthiness, Empowerment, Determination
Position Purpose The mission of our case management team is to help our clients experiencing homelessness to be re‑housed as quickly and permanently as possible. To that end, Austin Street deploys a Rapid Re‑Housing program (RRH) which provides short‑term subsidised housing to people with low‑to‑moderate acuity and needs. We will provide move‑in costs and rental assistance for up to 12 months plus individualized case management services that will assist the client to maintain their rental unit permanently, hopefully without government subsidy assistance. The Rapid Re‑Housing Case Manager will work to quickly connect eligible clients to rental units in the community that will work with the RRH programme and visit the clients in their new homes to provide the support and training they need to pay their rent, be a good neighbour, and maintain a clean home as permanently as possible.
Candidate Profile We are looking for a determined, trustworthy, time‑management savant who can respond to and redirect varying client demands in a fast‑paced programmatic environment with minimal supervision. Are you a quick‑on‑your‑feet problem solver? Are you adaptable to an ever‑changing environment? This position might be for you!
Primary Responsibilities
Complete budget and savings plans to determine the client’s maximum contribution toward rent and make timely requests for programme payments
Assist programme participants one‑on‑one (mostly in their homes) to complete and diligently execute a Housing Stability Plan to maintain their rental unit
Document all services in the local Homeless Management Information System, including case notes and client enrolment and exit information with minimal missing data
Required Skills, Knowledge, and Abilities
Bachelor’s Degree in social work or other human services field (psychology or sociology preferred)
Valid Texas Driver’s License
Ability to lift 25‑40 pounds. Tasks may involve bending, lifting, and carrying heavy items.
Excellent customer service skills, especially when working with “difficult” customers
Ability to communicate effectively, both orally and in writing
Ability to innovate and embrace best practices in shelter and housing services delivery
Ability to adapt to change
Ability to communicate clearly with outside providers and partners, especially health care providers
Additional Experience (a Plus)
Three or more years of successful work or volunteer experience in homeless services
Bilingual in Spanish
Training in Housing First, Motivational Interviewing, the Transtheoretical Model of Change, Harm Reduction, and/or Trauma‑Informed Care
Master’s Degree and/or licensure in human services field, especially in social work
U.S. Military service
Application Requirements Strong applications will include a cover letter which details how the applicant demonstrates the character qualities required for excellent performance in this position.
Please ensure to include in the application your most recent three professional positions and at least three references.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Other
Industries
Non‑profit Organisations
Referrals increase your chances of interviewing at Austin Street Center by 2x.
Get notified about new Case Manager jobs in Dallas, TX.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr