Reducto
About Reducto
Reducto helps AI teams ingest real‑world enterprise data with state‑of‑the‑art accuracy. The vast majority of enterprise data— from financial statements to health records— is locked in unstructured file formats such as PDFs and spreadsheets. We train vision models to read those documents the way a human would, enabling products, model training, and large‑scale automation. Our growth has been rapid: we have increased revenue 7x year‑over‑year and now work with hundreds of companies, from leading AI teams (Harvey, Vanta, Scale) to large enterprises (FAANG, top‑3 trading firms). We have raised over $100 million from distinguished investors including A16z, Benchmark, and First Round Capital and are hiring a Support Engineer.
Role Overview As a Support Engineer you will be the front line for developers using Reducto’s API. You’ll triage, reproduce, and resolve issues across authentication, webhooks, rate limits, schema extraction, and SDKs; capture reproducible tests, dig into logs and metrics, file clear bug reports, and drive fixes in collaboration with Engineering.
Desired Qualities
Clear and empathetic communication with developers and non‑technical users.
Strong systematic debugging skills (HTTP, JSON, auth, retries, idempotency, webhooks).
Comfortable writing and reading code (Python or TypeScript preferred) to create minimal repros.
Product sense: propose changes that eliminate whole classes of issues rather than fixing symptoms.
Thrives in a high‑ownership, early‑stage environment and is biased toward action.
Core Responsibilities
Be the front line for developers using Reducto's API—triage, reproduce, and resolve issues across auth, webhooks, rate limits, schema/field extraction, and SDKs.
Own the debugging loop end‑to‑end—capture great repros, dig through logs/metrics, file crisp bug reports, and drive fixes across Engineering.
Build durable support processes—write playbooks, macros, and self‑serve docs; instrument queues and SLAs; tighten feedback loops so issues don't repeat.
Use AI to move faster—summarize long logs, cluster similar tickets, propose replies, and draft docs; measure where AI assists actually reduce time‑to‑resolution.
Champion the developer experience—spot rough edges in our API, docs, and tooling; partner with Engineering and Product on roadmap fixes and quality‑of‑life improvements.
Bonus Points
Experience supporting API‑first or developer‑tooling products.
Experience with observability stacks (logs/metrics/traces) and basic SQL to investigate issues.
Experience working with AWS primitives (S3, IAM, CloudFront) or document/OCR/LLM pipelines.
Experience applying LLMs to customer‑support workflows (classification, summarization, reply suggestions).
Location & Timezone This is a remote role. We especially welcome candidates in EMEA or APAC to provide coverage orthogonal to Pacific Time, with 3–4 hours of overlap for daily collaboration.
Benefits
Unlimited PTO.
Free lunch for teammates daily at the office.
Reimbursed transportation (submit receipts).
Generous health insurance covering medical, dental, and vision.
Health and wellness budget: up to $150 per month for gym memberships, fitness classes, or similar.
Parental leave: work with us to build a schedule that works for you and your family.
Equal Opportunity Reducto is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
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Role Overview As a Support Engineer you will be the front line for developers using Reducto’s API. You’ll triage, reproduce, and resolve issues across authentication, webhooks, rate limits, schema extraction, and SDKs; capture reproducible tests, dig into logs and metrics, file clear bug reports, and drive fixes in collaboration with Engineering.
Desired Qualities
Clear and empathetic communication with developers and non‑technical users.
Strong systematic debugging skills (HTTP, JSON, auth, retries, idempotency, webhooks).
Comfortable writing and reading code (Python or TypeScript preferred) to create minimal repros.
Product sense: propose changes that eliminate whole classes of issues rather than fixing symptoms.
Thrives in a high‑ownership, early‑stage environment and is biased toward action.
Core Responsibilities
Be the front line for developers using Reducto's API—triage, reproduce, and resolve issues across auth, webhooks, rate limits, schema/field extraction, and SDKs.
Own the debugging loop end‑to‑end—capture great repros, dig through logs/metrics, file crisp bug reports, and drive fixes across Engineering.
Build durable support processes—write playbooks, macros, and self‑serve docs; instrument queues and SLAs; tighten feedback loops so issues don't repeat.
Use AI to move faster—summarize long logs, cluster similar tickets, propose replies, and draft docs; measure where AI assists actually reduce time‑to‑resolution.
Champion the developer experience—spot rough edges in our API, docs, and tooling; partner with Engineering and Product on roadmap fixes and quality‑of‑life improvements.
Bonus Points
Experience supporting API‑first or developer‑tooling products.
Experience with observability stacks (logs/metrics/traces) and basic SQL to investigate issues.
Experience working with AWS primitives (S3, IAM, CloudFront) or document/OCR/LLM pipelines.
Experience applying LLMs to customer‑support workflows (classification, summarization, reply suggestions).
Location & Timezone This is a remote role. We especially welcome candidates in EMEA or APAC to provide coverage orthogonal to Pacific Time, with 3–4 hours of overlap for daily collaboration.
Benefits
Unlimited PTO.
Free lunch for teammates daily at the office.
Reimbursed transportation (submit receipts).
Generous health insurance covering medical, dental, and vision.
Health and wellness budget: up to $150 per month for gym memberships, fitness classes, or similar.
Parental leave: work with us to build a schedule that works for you and your family.
Equal Opportunity Reducto is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
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