Liberty Military Housing
Customer Service Representative - Gateway Village
Liberty Military Housing, San Diego, California, United States, 92189
Customer Service Representative - Gateway Village
Overview
Liberty Military Housing is dedicated to providing military families with comfortable, well‑maintained homes in inviting communities across the United States. Our professionals blend property management expertise with military backgrounds to offer proactive, solution‑oriented service. We believe in employee ownership, personal and professional growth, and a culture that honors diverse experiences and contributions.
Responsibilities A Day in the Life of a Customer Service Representative You will provide exceptional customer service to prospective and current residents in a multi‑family residential community. Your responsibilities include answering phones, managing service requests, and ensuring the resident move‑in, move‑out, and lease renewal processes run smoothly.
Key Responsibilities
Assist prospective residents with lease information, community details, and the move‑in process.
Prepare lease documents for new residents and ensure all paperwork is completed and entered into the system.
Respond to and manage resident complaints and service issues, coordinating with staff as needed.
Support residents during the move‑out process, including notice to vacate and resident transfers.
Manage the resident lease process, finalizing leases and communicating community services.
Perform post‑turn‑unit inspections and complete move‑in inventory inspections with new residents.
Follow up with residents on work‑order/service requests and any community issues.
Handle lease renewal notifications and timely resident notices to renew or vacate.
Collaborate with the maintenance team to schedule and complete service requests promptly.
Ensure completed services meet Liberty Military Housing standards and resident satisfaction.
Promote positive resident relations by responding to concerns in a timely manner.
Participate in outreach marketing activities such as market surveys and competitor analysis.
Perform general office duties including phone work, filing, and special projects as needed.
Execute administrative computer tasks, email communications, and data entry into software such as Payscan and Yardi.
Compose and distribute correspondence and notices related to move‑out charges, renewals, and maintenance services.
Participate in property walks and inspections of grounds, common areas, parking lots, and community rooms to ensure quality standards.
Attend departmental or regional meetings, resident or community events, seminars, and other work‑related events.
Comply with OSHA safety regulations, local health and safety laws, Fair Housing requirements, and company SOPs.
Operate a company or personal vehicle as needed for work travel.
Qualifications
Minimum 6 months of residential property management or customer service experience.
Proficiency with computers, email, Internet search, and Microsoft Office; familiarity with Yardi or Payscan is a plus.
Strong communication skills with customers, vendors, and colleagues.
Ability to work in a fast‑paced environment, multitask, and prioritize duties to meet operational goals.
Positive and professional demeanor in all interactions.
Valid driver’s license; ability to operate a company or personal vehicle or electrical cart.
Flexible schedule availability, including weekends, off‑hours, and emergencies.
What We Provide You
Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401(k) Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 Paid Holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**
Pay Range: $20.00 – $23.00 (Hourly)
Medical/Dental/Vision insurance eligible after 30 days of full‑time employment.
Vacation and sick time accrue based on the employee’s hire date.
Seniority Level Entry level
Employment type Full‑time
Job function Other
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Responsibilities A Day in the Life of a Customer Service Representative You will provide exceptional customer service to prospective and current residents in a multi‑family residential community. Your responsibilities include answering phones, managing service requests, and ensuring the resident move‑in, move‑out, and lease renewal processes run smoothly.
Key Responsibilities
Assist prospective residents with lease information, community details, and the move‑in process.
Prepare lease documents for new residents and ensure all paperwork is completed and entered into the system.
Respond to and manage resident complaints and service issues, coordinating with staff as needed.
Support residents during the move‑out process, including notice to vacate and resident transfers.
Manage the resident lease process, finalizing leases and communicating community services.
Perform post‑turn‑unit inspections and complete move‑in inventory inspections with new residents.
Follow up with residents on work‑order/service requests and any community issues.
Handle lease renewal notifications and timely resident notices to renew or vacate.
Collaborate with the maintenance team to schedule and complete service requests promptly.
Ensure completed services meet Liberty Military Housing standards and resident satisfaction.
Promote positive resident relations by responding to concerns in a timely manner.
Participate in outreach marketing activities such as market surveys and competitor analysis.
Perform general office duties including phone work, filing, and special projects as needed.
Execute administrative computer tasks, email communications, and data entry into software such as Payscan and Yardi.
Compose and distribute correspondence and notices related to move‑out charges, renewals, and maintenance services.
Participate in property walks and inspections of grounds, common areas, parking lots, and community rooms to ensure quality standards.
Attend departmental or regional meetings, resident or community events, seminars, and other work‑related events.
Comply with OSHA safety regulations, local health and safety laws, Fair Housing requirements, and company SOPs.
Operate a company or personal vehicle as needed for work travel.
Qualifications
Minimum 6 months of residential property management or customer service experience.
Proficiency with computers, email, Internet search, and Microsoft Office; familiarity with Yardi or Payscan is a plus.
Strong communication skills with customers, vendors, and colleagues.
Ability to work in a fast‑paced environment, multitask, and prioritize duties to meet operational goals.
Positive and professional demeanor in all interactions.
Valid driver’s license; ability to operate a company or personal vehicle or electrical cart.
Flexible schedule availability, including weekends, off‑hours, and emergencies.
What We Provide You
Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401(k) Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 Paid Holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**
Pay Range: $20.00 – $23.00 (Hourly)
Medical/Dental/Vision insurance eligible after 30 days of full‑time employment.
Vacation and sick time accrue based on the employee’s hire date.
Seniority Level Entry level
Employment type Full‑time
Job function Other
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