Aimbridge Hospitality
Hilton Garden Inn New Orleans Convention Center - Front Desk Supervisor
Aimbridge Hospitality, New Orleans, Louisiana, United States, 70123
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Overview Join Our Team as a Front Desk Supervisor
About Us
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
Responsibilities
Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Financial Responsibilities: stay informed about rates, packages, and promotions, and help maximize room revenue.
Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
Technical Skills: Enter, track, and report information in the brand systems.
Education & Experience
At least 2 to 3 years of progressive experience in a hotel or related field required.
High School diploma or equivalent required; college coursework in a related field helpful.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information Situated one block from the Morial Convention Center and within walking distance to many top New Orleans attractions, this hotel features spacious accommodations along with many of today's modern conveniences. The Hilton Garden Inn New Orleans Convention Center places guests in the heart of the city. The historic French Quarter, the shopping of Royal Street and the historic St. Charles Avenue Street Car line are only steps from the hotel.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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Front Office Supervisor - The Roosevelt New Orleans, A Waldorf Astoria Hotel
New Orleans, LA $52,050.00-$67,000.00
New Orleans, LA $52,050.00-$67,000.00
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
Overview Join Our Team as a Front Desk Supervisor
About Us
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
Responsibilities
Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Financial Responsibilities: stay informed about rates, packages, and promotions, and help maximize room revenue.
Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
Technical Skills: Enter, track, and report information in the brand systems.
Education & Experience
At least 2 to 3 years of progressive experience in a hotel or related field required.
High School diploma or equivalent required; college coursework in a related field helpful.
Previous supervisory experience preferred.
Must have a valid driver’s license.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offering Daily Pay! Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Property Information Situated one block from the Morial Convention Center and within walking distance to many top New Orleans attractions, this hotel features spacious accommodations along with many of today's modern conveniences. The Hilton Garden Inn New Orleans Convention Center places guests in the heart of the city. The historic French Quarter, the shopping of Royal Street and the historic St. Charles Avenue Street Car line are only steps from the hotel.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x
Sign in to set job alerts for “Front Desk Supervisor” roles.
Front Office Supervisor - The Roosevelt New Orleans, A Waldorf Astoria Hotel
New Orleans, LA $52,050.00-$67,000.00
New Orleans, LA $52,050.00-$67,000.00
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr