Aimbridge Hospitality
Hampton Inn Chicago Downtown-North Loop - Front Desk Agent
Aimbridge Hospitality, Chicago, Illinois, United States, 60290
Hampton Inn Chicago Downtown-North Loop - Front Desk Agent
Address: 68 E Wacker Place, Chicago, IL 60601
Compensation: $18.50/hour
Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.
KEY SKILLS / RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem‑Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
Benefits After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:
Daily Pay! Ask your Recruiter for more details.
Medical, Dental, and Vision Coverage
Short‑Term and Long‑Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401(k) Retirement Plan
PROPERTY INFORMATION Located in the heart of the city, Hampton Inn Chicago Downtown/N Loop/Michigan Ave is just two blocks away from Millennium Park. This hotel offers a 24‑hour fitness center and free hot breakfast buffet. Free Wi‑Fi access is available. Each room at Downtown Chicago’s Hampton Inn N Loop/Michigan Ave includes a 42‑inch flat‑screen HDTV, a desk and a coffee machine. Ironing facilities are also provided.
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Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.
KEY SKILLS / RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem‑Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
Benefits After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:
Daily Pay! Ask your Recruiter for more details.
Medical, Dental, and Vision Coverage
Short‑Term and Long‑Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401(k) Retirement Plan
PROPERTY INFORMATION Located in the heart of the city, Hampton Inn Chicago Downtown/N Loop/Michigan Ave is just two blocks away from Millennium Park. This hotel offers a 24‑hour fitness center and free hot breakfast buffet. Free Wi‑Fi access is available. Each room at Downtown Chicago’s Hampton Inn N Loop/Michigan Ave includes a 42‑inch flat‑screen HDTV, a desk and a coffee machine. Ironing facilities are also provided.
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