AmTrav by Perk
Customer Care Travel Advisor - AmTrav
AmTrav by Perk, Chicago, Illinois, United States, 60290
Customer Care Travel Advisor – AmTrav
Join to apply for the
Customer Care Travel Advisor – AmTrav
role at
AmTrav by Perk .
Be among the first 25 applicants.
About Us At AmTrav, we make business travel easy, seamless, and stress‑free. For over 30 years, we have helped companies book, manage, and optimize travel with our all‑in‑one platform and expert support. Recognized for our innovation and customer service, we have earned industry accolades, including Best Travel Management Company by BTN. In 2024, AmTrav joined forces with Perk (formerly TravelPerk) to enhance our offerings and provide even greater value to our customers.
About the Role Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav, a TravelPerk Company, is looking for experienced professionals to join our team as Customer Care Advisors for our next group onboarding date of
5th November . In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.
What you'll be doing
Engage with customers through phone, email, and live chat
Manage multiple communication channels efficiently
Ensure high customer satisfaction and loyalty
Book air, car, and hotel reservations using AmTrav's proprietary system
Follow sales procedures and policies
Record vital customer data for future reference
Demonstrate a thorough understanding of the airline industry to provide accurate information
Build positive relationships with colleagues, management, and partners
What you'll bring
A minimum of 2 years experience in a travel related job
A minimum of 4 years of customer service experience
A passion for travel and exceptional service
Experience communicating with customers via phone, chat, and/or email
Strong verbal communication and listening skills
A strong work ethic and a desire for knowledge and growth
Proficient oral and written communication skills
Active listening, problem‑solving, and empathy
Strong computer proficiency with the ability to learn new programs
Ability to thrive in a fast‑paced environment with minimal supervision
A positive, empathetic, and professional demeanor with customers
Compensation Hourly rates start at $22, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi‑tier support team.
What do we offer?
Competitive compensation, including equity in TravelPerk
Generous vacation days to rest and recharge
Comprehensive benefit plans covering medical, dental, vision, and life
Financial benefits like 401(k) or Roth with company matching, and HSA or FSA plan
Global presence and hybrid working style
Unforgettable TravelPerk events, including travel to one of our hubs
Learning and professional development opportunities
Exponential growth opportunities
Paid maternity/paternity leave
IATAN Travel Agent membership with discounts on travel worldwide
Training Training occurs Monday through Friday, 8 am to 5 pm CST, lasting 6 weeks and is fully paid. The start date for this role is
5th November .
Work Schedule Once you have completed training you will be moved into your permanent shift.
Available shifts
12 pm ‑ 9 pm
1 pm ‑ 10 pm
3 pm ‑ midnight
New hires will be required to work a Saturday or Sunday as part of their normal shift. Consecutive days off are not guaranteed. We are looking for people who have flexible schedules and are willing to grow in the company before moving into other shifts.
#J-18808-Ljbffr
Customer Care Travel Advisor – AmTrav
role at
AmTrav by Perk .
Be among the first 25 applicants.
About Us At AmTrav, we make business travel easy, seamless, and stress‑free. For over 30 years, we have helped companies book, manage, and optimize travel with our all‑in‑one platform and expert support. Recognized for our innovation and customer service, we have earned industry accolades, including Best Travel Management Company by BTN. In 2024, AmTrav joined forces with Perk (formerly TravelPerk) to enhance our offerings and provide even greater value to our customers.
About the Role Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav, a TravelPerk Company, is looking for experienced professionals to join our team as Customer Care Advisors for our next group onboarding date of
5th November . In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.
What you'll be doing
Engage with customers through phone, email, and live chat
Manage multiple communication channels efficiently
Ensure high customer satisfaction and loyalty
Book air, car, and hotel reservations using AmTrav's proprietary system
Follow sales procedures and policies
Record vital customer data for future reference
Demonstrate a thorough understanding of the airline industry to provide accurate information
Build positive relationships with colleagues, management, and partners
What you'll bring
A minimum of 2 years experience in a travel related job
A minimum of 4 years of customer service experience
A passion for travel and exceptional service
Experience communicating with customers via phone, chat, and/or email
Strong verbal communication and listening skills
A strong work ethic and a desire for knowledge and growth
Proficient oral and written communication skills
Active listening, problem‑solving, and empathy
Strong computer proficiency with the ability to learn new programs
Ability to thrive in a fast‑paced environment with minimal supervision
A positive, empathetic, and professional demeanor with customers
Compensation Hourly rates start at $22, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi‑tier support team.
What do we offer?
Competitive compensation, including equity in TravelPerk
Generous vacation days to rest and recharge
Comprehensive benefit plans covering medical, dental, vision, and life
Financial benefits like 401(k) or Roth with company matching, and HSA or FSA plan
Global presence and hybrid working style
Unforgettable TravelPerk events, including travel to one of our hubs
Learning and professional development opportunities
Exponential growth opportunities
Paid maternity/paternity leave
IATAN Travel Agent membership with discounts on travel worldwide
Training Training occurs Monday through Friday, 8 am to 5 pm CST, lasting 6 weeks and is fully paid. The start date for this role is
5th November .
Work Schedule Once you have completed training you will be moved into your permanent shift.
Available shifts
12 pm ‑ 9 pm
1 pm ‑ 10 pm
3 pm ‑ midnight
New hires will be required to work a Saturday or Sunday as part of their normal shift. Consecutive days off are not guaranteed. We are looking for people who have flexible schedules and are willing to grow in the company before moving into other shifts.
#J-18808-Ljbffr