Netflix
Software Engineer 5 - Device Reliability
Netflix, Los Gatos, California, United States, 95032
Software Engineer 5 - Device Reliability
Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in more than 190 countries. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.
Instant streaming is a core part of Netflix's strategy for the future. Our first product to support instant streaming to TVs was launched in May 2008, and we have since continued to grow the number of Netflix-enabled devices across Smart TVs, Blu‑ray players, streaming sticks, and operator set‑top boxes. Our partnerships include many of the world’s top consumer electronics brands such as Samsung, LG, Amazon, and Roku.
With millions of users streaming Netflix, device reliability is a critical focus area. We want to delight our customers with a service that just works, always. The Device Reliability Team is responsible for post‑launch monitoring and supporting our partners' ports of Netflix on Smart TVs, Blu‑ray players, general set‑top boxes (e.g., Roku), and MVPD set‑top boxes (e.g., satellite and cable boxes).
We monitor device health in the field across hundreds of device types, triage and root cause incidents as they arise, and manage issues to conclusion. We drive learnings from these incidents back to the rest of Netflix and work closely with cross‑functional teams to build more resilient products, improve our processes, and build out better quality features.
Qualifications
You have experience working on consumer embedded devices. An understanding of device security, DRM, or the video pipeline is a definite plus.
Demonstrated an analytical approach to large data sets. You are skilled at identifying patterns within large amounts of data.
Exhibit world‑class troubleshooting skills, a passion for creating high‑quality solutions, and the ability to apply your skills to new contexts.
You have a proven track record of providing exceptional support through on‑call and incident management for business‑critical, time‑sensitive operations.
You are an expert at developing automation tools for monitoring, deployment, and incident response to ensure efficient and reliable operations.
You conduct or participate in analysis, and influence product policies and features to improve detection and reliability.
Worked on large‑scale client–server solutions and have experience reading logs across multiple technology sources.
You are proficient in modern programming and scripting languages such as Python, JavaScript, and Node.js.
Knowledge of SQL, data analytics, and data visualization.
You have at least 5 years of relevant experience.
Team Qualities
Has a proven track record working with cross‑functional teams and driving them toward solving issues.
Understands that proactive, cross‑functional communication with internal and external engineering teams, as well as technical leadership, is essential for problem‑solving.
Enjoys working side by side with partners on tough problems.
Knows when time must be taken to build tools to solve ongoing problems.
Demonstrates an insatiable curiosity for not just “why,” but “how” and “what.”
Loves pointing to products on the shelf (and in the homes of friends) to say “I worked on that!”
At Netflix, we strive to provide competitive and equitable compensation. The typical market range for roles in this area is $100,000 – $720,000, representing total compensation (not just base salary). Compensation may vary based on skills, experience, and geographic location.
We are an equal‑opportunity employer and celebrate diversity. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
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Instant streaming is a core part of Netflix's strategy for the future. Our first product to support instant streaming to TVs was launched in May 2008, and we have since continued to grow the number of Netflix-enabled devices across Smart TVs, Blu‑ray players, streaming sticks, and operator set‑top boxes. Our partnerships include many of the world’s top consumer electronics brands such as Samsung, LG, Amazon, and Roku.
With millions of users streaming Netflix, device reliability is a critical focus area. We want to delight our customers with a service that just works, always. The Device Reliability Team is responsible for post‑launch monitoring and supporting our partners' ports of Netflix on Smart TVs, Blu‑ray players, general set‑top boxes (e.g., Roku), and MVPD set‑top boxes (e.g., satellite and cable boxes).
We monitor device health in the field across hundreds of device types, triage and root cause incidents as they arise, and manage issues to conclusion. We drive learnings from these incidents back to the rest of Netflix and work closely with cross‑functional teams to build more resilient products, improve our processes, and build out better quality features.
Qualifications
You have experience working on consumer embedded devices. An understanding of device security, DRM, or the video pipeline is a definite plus.
Demonstrated an analytical approach to large data sets. You are skilled at identifying patterns within large amounts of data.
Exhibit world‑class troubleshooting skills, a passion for creating high‑quality solutions, and the ability to apply your skills to new contexts.
You have a proven track record of providing exceptional support through on‑call and incident management for business‑critical, time‑sensitive operations.
You are an expert at developing automation tools for monitoring, deployment, and incident response to ensure efficient and reliable operations.
You conduct or participate in analysis, and influence product policies and features to improve detection and reliability.
Worked on large‑scale client–server solutions and have experience reading logs across multiple technology sources.
You are proficient in modern programming and scripting languages such as Python, JavaScript, and Node.js.
Knowledge of SQL, data analytics, and data visualization.
You have at least 5 years of relevant experience.
Team Qualities
Has a proven track record working with cross‑functional teams and driving them toward solving issues.
Understands that proactive, cross‑functional communication with internal and external engineering teams, as well as technical leadership, is essential for problem‑solving.
Enjoys working side by side with partners on tough problems.
Knows when time must be taken to build tools to solve ongoing problems.
Demonstrates an insatiable curiosity for not just “why,” but “how” and “what.”
Loves pointing to products on the shelf (and in the homes of friends) to say “I worked on that!”
At Netflix, we strive to provide competitive and equitable compensation. The typical market range for roles in this area is $100,000 – $720,000, representing total compensation (not just base salary). Compensation may vary based on skills, experience, and geographic location.
We are an equal‑opportunity employer and celebrate diversity. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
#J-18808-Ljbffr