BearCom
Job Details
Job Location Bearcom Garland - Garland, TX
Description
About BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40+ Years Industry-Leading Experience Partnerships with Motorola, JVC Kenwood, Avigilon, +More 75+ Branches Across North America Job Summary:
The Collections Supervisor leads a team of collections analysts responsible for managing customer accounts, resolving payment issues, and ensuring timely collection of outstanding balances. This role combines leadership, strategic oversight, and hands-on support to improve cash flow and reduce delinquency rates.
Key Responsibilities:
Supervise daily activities of collections analysts, ensuring accuracy, efficiency, and adherence to company policies. Monitor aging reports and collection metrics; drive performance to meet DSO and AR targets. Provide guidance on resolving complex customer disputes and escalated collection issues. Collaborate with sales, billing, and finance teams to address account concerns and improve processes. Review and approve account escalations, credit holds, and collection strategies. Train and mentor team members; conduct performance reviews and support professional development. Assist with month-end reporting, reconciliations, and audit preparation. Identify process improvement opportunities and contribute to system enhancements. Communicate effectively with internal and external stakeholders regarding account status and resolution plans. Preferred Qualifications:
Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred. 5-10 years of experience in collections or accounts receivable, including 2+ years in a supervisory or team lead role. Proficiency in Microsoft Excel and ERP systems (e.g., JD Edwards, Blackline). Strong leadership, analytical, and problem-solving skills. Excellent communication and customer service abilities. Ability to manage multiple priorities and drive team performance in a fast-paced environment. Familiarity with collection strategies, monitoring portfolios, and coordinating payment plans. Experience using tools such as D&B for credit and terms reviews. Benefits:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You'll also receive:
Highly Competitive Compensation Medical, Dental, and Vision Insurance Company-Paid Life, Short/Long-Term Disability Insurance Paid Holidays Generous Paid Time Off Matching 401k Plan Employee Referral Bonus Tuition Reimbursement
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.
Job Location Bearcom Garland - Garland, TX
Description
About BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40+ Years Industry-Leading Experience Partnerships with Motorola, JVC Kenwood, Avigilon, +More 75+ Branches Across North America Job Summary:
The Collections Supervisor leads a team of collections analysts responsible for managing customer accounts, resolving payment issues, and ensuring timely collection of outstanding balances. This role combines leadership, strategic oversight, and hands-on support to improve cash flow and reduce delinquency rates.
Key Responsibilities:
Supervise daily activities of collections analysts, ensuring accuracy, efficiency, and adherence to company policies. Monitor aging reports and collection metrics; drive performance to meet DSO and AR targets. Provide guidance on resolving complex customer disputes and escalated collection issues. Collaborate with sales, billing, and finance teams to address account concerns and improve processes. Review and approve account escalations, credit holds, and collection strategies. Train and mentor team members; conduct performance reviews and support professional development. Assist with month-end reporting, reconciliations, and audit preparation. Identify process improvement opportunities and contribute to system enhancements. Communicate effectively with internal and external stakeholders regarding account status and resolution plans. Preferred Qualifications:
Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred. 5-10 years of experience in collections or accounts receivable, including 2+ years in a supervisory or team lead role. Proficiency in Microsoft Excel and ERP systems (e.g., JD Edwards, Blackline). Strong leadership, analytical, and problem-solving skills. Excellent communication and customer service abilities. Ability to manage multiple priorities and drive team performance in a fast-paced environment. Familiarity with collection strategies, monitoring portfolios, and coordinating payment plans. Experience using tools such as D&B for credit and terms reviews. Benefits:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You'll also receive:
Highly Competitive Compensation Medical, Dental, and Vision Insurance Company-Paid Life, Short/Long-Term Disability Insurance Paid Holidays Generous Paid Time Off Matching 401k Plan Employee Referral Bonus Tuition Reimbursement
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.