Smart1 Management Solutions, LLC
Project Manager/Lead Instructional Designer
Smart1 Management Solutions, LLC, Hyattsville, Maryland, United States, 20780
Overview
The position is remote with occasional meetings in Landover, MD. The Washington Metropolitan Area Transit Authority (WMATA or The Authority) is one of the largest transit organizations in the United States, providing three core transit functions: Metrorail, Metrobus, and Metro Access paratransit. Average weekday passenger trips combined on all three modes total approximately one million. In order to prepare, develop, train, and certify the Metro workforce needed to service these functions, the Office of the Technical Training and Development division of our Safety And Readiness department is responsible to develop and update training materials on a periodic basis for all rail operations, bus operations, transit infrastructure maintenance, and fleet maintenance personnel. Additionally, revisions to training materials due to changes in procedure or equipment as well as refresher trainings are frequently required. Required Knowledge And Abilities
Oversee Instructional Design Activities: Lead the end-to-end instructional design process, ensuring that all training materials are grounded in adult learning theory and aligned with Metro’s requirements and technical competencies. Ensure Alignment with Learning Objectives: Collaborate with SMEs and stakeholders to define clear, measurable learning objectives and ensure all instructional content supports desired performance outcomes. Manage Project Timelines and Milestones: Develop and maintain detailed project plans, track progress against key milestones, and address risks or delays to ensure timely delivery of training products. Engage in Proactive Stakeholder Communication: Maintain regular communication with stakeholders to provide project updates, gather feedback, and ensure alignment with strategic training goals and operational needs. Conduct Quality Assurance Reviews: Implement and oversee quality assurance processes to review instructional materials for accuracy, consistency, accessibility, and instructional effectiveness before deployment. Coordinate Cross-Functional Teams: Serve as the primary liaison between instructional designers, SMEs and multimedia developers to ensure cohesive collaboration and communication throughout the project lifecycle. Monitor and Report on Project Performance: Provide regular updates to leadership on project status, resource utilization, and outcomes, using data to inform decisions and continuous improvement efforts. Support Evaluation and Continuous Improvement: Guide the development and implementation of training evaluation strategies, analyze feedback and performance data, and lead efforts to refine and enhance instructional programs. Project Management: Serve as the project manager and primary point of contact with Metro’s COTR/Project Manager for the contract. Minimum Qualifications
Education, and Additional Requirements Master’s degree in Instructional Design, Education, or related field 7+ years of experience in instructional systems design 4+ years of experience in project management and stakeholder communication 2+ years of experience leading a team Proficiency in ADDIE methodology Familiarity with adult learning theory and instructional technologies Proficiency in Adobe Captivate (Classic and/or New version) Experience with technical training programs Knowledge and experience with Web Content Accessibility Guidelines (WCAG) version 2.2 Experience holding working sessions with executives and senior leadership. Experience designing multi-week training programs for new employees. Experience designing continuing education tracks for existing employees. Preferred Qualifications
Project Management Certification (PMP or similar) Experience with transit technical training programs
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The position is remote with occasional meetings in Landover, MD. The Washington Metropolitan Area Transit Authority (WMATA or The Authority) is one of the largest transit organizations in the United States, providing three core transit functions: Metrorail, Metrobus, and Metro Access paratransit. Average weekday passenger trips combined on all three modes total approximately one million. In order to prepare, develop, train, and certify the Metro workforce needed to service these functions, the Office of the Technical Training and Development division of our Safety And Readiness department is responsible to develop and update training materials on a periodic basis for all rail operations, bus operations, transit infrastructure maintenance, and fleet maintenance personnel. Additionally, revisions to training materials due to changes in procedure or equipment as well as refresher trainings are frequently required. Required Knowledge And Abilities
Oversee Instructional Design Activities: Lead the end-to-end instructional design process, ensuring that all training materials are grounded in adult learning theory and aligned with Metro’s requirements and technical competencies. Ensure Alignment with Learning Objectives: Collaborate with SMEs and stakeholders to define clear, measurable learning objectives and ensure all instructional content supports desired performance outcomes. Manage Project Timelines and Milestones: Develop and maintain detailed project plans, track progress against key milestones, and address risks or delays to ensure timely delivery of training products. Engage in Proactive Stakeholder Communication: Maintain regular communication with stakeholders to provide project updates, gather feedback, and ensure alignment with strategic training goals and operational needs. Conduct Quality Assurance Reviews: Implement and oversee quality assurance processes to review instructional materials for accuracy, consistency, accessibility, and instructional effectiveness before deployment. Coordinate Cross-Functional Teams: Serve as the primary liaison between instructional designers, SMEs and multimedia developers to ensure cohesive collaboration and communication throughout the project lifecycle. Monitor and Report on Project Performance: Provide regular updates to leadership on project status, resource utilization, and outcomes, using data to inform decisions and continuous improvement efforts. Support Evaluation and Continuous Improvement: Guide the development and implementation of training evaluation strategies, analyze feedback and performance data, and lead efforts to refine and enhance instructional programs. Project Management: Serve as the project manager and primary point of contact with Metro’s COTR/Project Manager for the contract. Minimum Qualifications
Education, and Additional Requirements Master’s degree in Instructional Design, Education, or related field 7+ years of experience in instructional systems design 4+ years of experience in project management and stakeholder communication 2+ years of experience leading a team Proficiency in ADDIE methodology Familiarity with adult learning theory and instructional technologies Proficiency in Adobe Captivate (Classic and/or New version) Experience with technical training programs Knowledge and experience with Web Content Accessibility Guidelines (WCAG) version 2.2 Experience holding working sessions with executives and senior leadership. Experience designing multi-week training programs for new employees. Experience designing continuing education tracks for existing employees. Preferred Qualifications
Project Management Certification (PMP or similar) Experience with transit technical training programs
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