Tata Consultancy Services
Onsite Support Engineer
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Tata Consultancy Services
Responsibilities and Technical/Functional Skills
Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility/Laptop problems for end users, recommend and implement corrective solutions.
Manage and maintain mobility queue and meet SLAs for incoming tickets.
Project manages software/hardware rollouts and refresh items.
Install, configure, test, maintain, monitor, and troubleshoot end‑user workstations/mobile devices and related hardware and software to deliver required service levels.
Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory).
Provide technical guidance to other members of the team.
Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company’s desktop/mobility/Laptop environment.
Receive and respond to incoming calls, pages, and/or e‑mails regarding desktop/mobility/Laptop problems.
Perform subject matter expert duties to other support teams when needed.
Develop and maintain software packages and tools used for software distribution.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility/Laptop operations.
Accurately document instances of desktop /laptop equipment or component failure, repair, installation, and removal.
Interface with third‑party support and equipment vendors.
Additional Skills
Excellent communication skills, interacting with employees and contractors at any level.
Associate degree in information technology, or related field (or equivalent experience).
Minimum of 3 years of IT Desktop/Laptop Support experience.
Experience working in a global company.
Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS.
Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.
Experience working in an Active Directory environment including SCCM (SMS).
Experience with Mac OS X, JAMF is a plus.
Experience working with 3rd party vendors in both support and contract areas.
Knowledge navigating 3rd party vendor applications and websites.
Concentrated focus on defect reduction and quality of services.
Excellent customer relations and customer support skills.
Experience working in a team‑oriented, global, collaborative environment.
Salary Range : $64,000-$75,000 a year
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
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at
Tata Consultancy Services
Responsibilities and Technical/Functional Skills
Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility/Laptop problems for end users, recommend and implement corrective solutions.
Manage and maintain mobility queue and meet SLAs for incoming tickets.
Project manages software/hardware rollouts and refresh items.
Install, configure, test, maintain, monitor, and troubleshoot end‑user workstations/mobile devices and related hardware and software to deliver required service levels.
Assess the need(s) for and implement performance upgrades to end user workstations/mobile devices, including the installation of these upgrades (for example memory).
Provide technical guidance to other members of the team.
Collaborate with the global IT service desk and 3rd party vendors to ensure efficient operation of the company’s desktop/mobility/Laptop environment.
Receive and respond to incoming calls, pages, and/or e‑mails regarding desktop/mobility/Laptop problems.
Perform subject matter expert duties to other support teams when needed.
Develop and maintain software packages and tools used for software distribution.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility/Laptop operations.
Accurately document instances of desktop /laptop equipment or component failure, repair, installation, and removal.
Interface with third‑party support and equipment vendors.
Additional Skills
Excellent communication skills, interacting with employees and contractors at any level.
Associate degree in information technology, or related field (or equivalent experience).
Minimum of 3 years of IT Desktop/Laptop Support experience.
Experience working in a global company.
Strong technical skills in supporting x86/x64 hardware platforms, Windows 10, Apple iOS, and Android mobile OS.
Working knowledge of a range of diagnostic utilities and core applications, including PC diagnostics, SCCM, security endpoint protection software, MFA & VPN.
Experience working in an Active Directory environment including SCCM (SMS).
Experience with Mac OS X, JAMF is a plus.
Experience working with 3rd party vendors in both support and contract areas.
Knowledge navigating 3rd party vendor applications and websites.
Concentrated focus on defect reduction and quality of services.
Excellent customer relations and customer support skills.
Experience working in a team‑oriented, global, collaborative environment.
Salary Range : $64,000-$75,000 a year
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
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