A Safe Haven
Job Summary
This position is responsible for managing, developing, implementing, assessing, and coordinating programs within our Housing program and resources; managing program regulations and requirements to ensure compliance and quality of services.
Duties and Responsibilities
Supervises staff assigned to providing direct service and support to individuals or clients, such as handling referrals, conducting needs evaluation, and de‑escalating and resolving complaints.
Assists in directing the activities of exempt, non‑exempt, and technical staff members.
Manages service staff of the assigned program, evaluates workers' performance, and makes recommendations.
Establishes and maintains relationships with other agencies and organizations in the community to meet community needs and to ensure that services are not duplicated.
Prepares and maintains records and reports, such as budgets, personnel records, and training manuals.
Maintains accountability for overall productivity of the unit and monitors staff performance to meet program quality and productivity standards.
Ensures all services provided to residents are in accordance with agency contracts.
Ensures all documents and files are audit‑ready.
Ensures adherence to program policy and procedures; conducts quality audits of service plans and data material.
Attends visits to social, charitable, and government agencies to assist residents with their problems.
Implements policy and program changes designed to increase the effectiveness of the program, meet goals, and better serve the needs of the community.
Creates detailed weekly reports that include overall program statistics including client intake and discharge information.
Performs other related duties as assigned by management.
Maintains relationships with property managers.
Gains knowledge of landlord ordinances.
Maintains leases.
Qualifications
Bachelor's Degree (BA) from a four‑year college or university, or 5 years of related experience and/or training, or an equivalent combination of education and experience.
Certifications, Licenses and Registrations Required
CADC is required or NCRS.
Computer Skills
Internet software (e.g., web browsers)
Microsoft Excel
Microsoft Word
Microsoft Outlook
Other Microsoft products and relevant programs as required.
Employment Details
Seniority level: Mid‑Senior level
Employment type: Other
Job function: Other
Industries: Hospitals and Health Care
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Duties and Responsibilities
Supervises staff assigned to providing direct service and support to individuals or clients, such as handling referrals, conducting needs evaluation, and de‑escalating and resolving complaints.
Assists in directing the activities of exempt, non‑exempt, and technical staff members.
Manages service staff of the assigned program, evaluates workers' performance, and makes recommendations.
Establishes and maintains relationships with other agencies and organizations in the community to meet community needs and to ensure that services are not duplicated.
Prepares and maintains records and reports, such as budgets, personnel records, and training manuals.
Maintains accountability for overall productivity of the unit and monitors staff performance to meet program quality and productivity standards.
Ensures all services provided to residents are in accordance with agency contracts.
Ensures all documents and files are audit‑ready.
Ensures adherence to program policy and procedures; conducts quality audits of service plans and data material.
Attends visits to social, charitable, and government agencies to assist residents with their problems.
Implements policy and program changes designed to increase the effectiveness of the program, meet goals, and better serve the needs of the community.
Creates detailed weekly reports that include overall program statistics including client intake and discharge information.
Performs other related duties as assigned by management.
Maintains relationships with property managers.
Gains knowledge of landlord ordinances.
Maintains leases.
Qualifications
Bachelor's Degree (BA) from a four‑year college or university, or 5 years of related experience and/or training, or an equivalent combination of education and experience.
Certifications, Licenses and Registrations Required
CADC is required or NCRS.
Computer Skills
Internet software (e.g., web browsers)
Microsoft Excel
Microsoft Word
Microsoft Outlook
Other Microsoft products and relevant programs as required.
Employment Details
Seniority level: Mid‑Senior level
Employment type: Other
Job function: Other
Industries: Hospitals and Health Care
#J-18808-Ljbffr