Monro, Inc.
Company Description
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach. Headquartered in Rochester, New York, where founder Chuck August opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers across 32 states. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. Under the Monro banner we are united TEAM, sharing the same mission to bring our guests the highest quality tire and auto service in the industry. Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every career stage who share our vision. Positions are available in our retail locations, field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, working on cars, solving problems, and building guest relationships, we have a destination for you at Monro. Job Description
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day‑to‑day leadership, coaching, and developing store teammates, ensuring sales goals are achieved and promoting products and services to guests. Responsibilities
Develop sales and technical teammates to produce a consistent 5‑star guest experience. Assist in developing and implementing sales plans to meet sales goals, showcasing knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Train and develop teammates on all shop operations and guest services to maintain a productive sales environment. Provide direction and oversight to technicians and intercede in services or repairs as needed. Ensure effective staffing by managing recruitment, hiring, training, scheduling, evaluation, and performance management of teammates. Control expenses by managing payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Manage inventory, pulling tires and parts, unloading, and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store condition to Monro standards for cleanliness and guest‑ready readiness. Schedule guest appointments and assign teammates according to their skill level for efficient vehicle service or repair. Achieve sales goals by recommending tire and service products and promotions. Attend to all guest needs in sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Adhere to company policies, governmental standards, and ASNI/OSHA safety standards. Maintain technical knowledge by completing required Monro University training courses and modules on time. Operate, utilize, and maintain equipment safely in accordance with Monro and manufacturer guidelines. Perform other duties as assigned. Profile Summary
Guest and team focused mindset with extensive experience in customer‑front, customer‑centric environments. Excellent verbal and written communication skills, able to convey technical issues and write routine reports. Business mentality with a drive to exceed established goals. Basic math skills to calculate figures such as discounts, interest, and percentages. Proactive with demonstrated proficiency in multitasking within a fast‑paced environment. Initiative in identifying problems, collecting data, and establishing solutions. Effective mentorship, coaching, and development of teammates. Ability to problem‑solve and resolve customer complaints. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals and objectives. Ability to problem‑solve, manage inventory, merchandising, and customer service. Excellent communication skills with teammates and guests. Complete all Monro required training with the guidelines and timing provided. Must possess a current valid driver’s license and a satisfactory Motor Vehicle Report (MVR). Work Environment & Physical Requirements
This job operates in an automotive shop environment. The job will have exposure to moderate noise levels, adverse weather conditions, chemicals, odors, dirt, and dust. Ability to work flexible hours, including evenings, weekends, and holidays. Must be able to lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance. Frequent standing and walking for extended periods. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting. Benefits
Performance‑based incentives. Paid vacation for full‑time teammates. 401(k) eligibility immediately upon hire. Direct deposit. Employee discounts. Healthcare, vision, and dental for full‑time teammates. Employee access perks. Career advancement opportunities. Compensation
The yearly salary for this role is $65,000–$75,000, with additional compensation and incentives based on experience and performance. Legal Statement
Monro Inc. is proud to be an Equal Employment Opportunity / affirmative action employer. We consider all individuals for employment regardless of age, color, nationality, citizenship status, disability status, race, religion, gender, sex, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Growth Opportunity
At Monro we’re committed to helping teammates grow their careers through coursework, demonstration of leadership skills, and open opportunities. Our teammates receive on‑the‑job training, company‑sponsored certifications, and Monro University curriculum to advance to the next level.
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Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people‑first approach. Headquartered in Rochester, New York, where founder Chuck August opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers across 32 states. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. Under the Monro banner we are united TEAM, sharing the same mission to bring our guests the highest quality tire and auto service in the industry. Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every career stage who share our vision. Positions are available in our retail locations, field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, working on cars, solving problems, and building guest relationships, we have a destination for you at Monro. Job Description
The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day‑to‑day leadership, coaching, and developing store teammates, ensuring sales goals are achieved and promoting products and services to guests. Responsibilities
Develop sales and technical teammates to produce a consistent 5‑star guest experience. Assist in developing and implementing sales plans to meet sales goals, showcasing knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Train and develop teammates on all shop operations and guest services to maintain a productive sales environment. Provide direction and oversight to technicians and intercede in services or repairs as needed. Ensure effective staffing by managing recruitment, hiring, training, scheduling, evaluation, and performance management of teammates. Control expenses by managing payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs. Manage inventory, pulling tires and parts, unloading, and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store condition to Monro standards for cleanliness and guest‑ready readiness. Schedule guest appointments and assign teammates according to their skill level for efficient vehicle service or repair. Achieve sales goals by recommending tire and service products and promotions. Attend to all guest needs in sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Adhere to company policies, governmental standards, and ASNI/OSHA safety standards. Maintain technical knowledge by completing required Monro University training courses and modules on time. Operate, utilize, and maintain equipment safely in accordance with Monro and manufacturer guidelines. Perform other duties as assigned. Profile Summary
Guest and team focused mindset with extensive experience in customer‑front, customer‑centric environments. Excellent verbal and written communication skills, able to convey technical issues and write routine reports. Business mentality with a drive to exceed established goals. Basic math skills to calculate figures such as discounts, interest, and percentages. Proactive with demonstrated proficiency in multitasking within a fast‑paced environment. Initiative in identifying problems, collecting data, and establishing solutions. Effective mentorship, coaching, and development of teammates. Ability to problem‑solve and resolve customer complaints. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive, and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals and objectives. Ability to problem‑solve, manage inventory, merchandising, and customer service. Excellent communication skills with teammates and guests. Complete all Monro required training with the guidelines and timing provided. Must possess a current valid driver’s license and a satisfactory Motor Vehicle Report (MVR). Work Environment & Physical Requirements
This job operates in an automotive shop environment. The job will have exposure to moderate noise levels, adverse weather conditions, chemicals, odors, dirt, and dust. Ability to work flexible hours, including evenings, weekends, and holidays. Must be able to lift, carry, and stock merchandise and supplies up to 50 lbs. without assistance. Frequent standing and walking for extended periods. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting. Benefits
Performance‑based incentives. Paid vacation for full‑time teammates. 401(k) eligibility immediately upon hire. Direct deposit. Employee discounts. Healthcare, vision, and dental for full‑time teammates. Employee access perks. Career advancement opportunities. Compensation
The yearly salary for this role is $65,000–$75,000, with additional compensation and incentives based on experience and performance. Legal Statement
Monro Inc. is proud to be an Equal Employment Opportunity / affirmative action employer. We consider all individuals for employment regardless of age, color, nationality, citizenship status, disability status, race, religion, gender, sex, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by federal, state, or local law. Growth Opportunity
At Monro we’re committed to helping teammates grow their careers through coursework, demonstration of leadership skills, and open opportunities. Our teammates receive on‑the‑job training, company‑sponsored certifications, and Monro University curriculum to advance to the next level.
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