UC Davis Health
5 days ago Be among the first 25 applicants
Job Summary The PSR 2 is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. This position is primarily based in the Cardiology Clinic at the Ellison Ambulatory Care Center and does not routinely float to other Hospital Operations units. Key responsibilities include providing professional phone support through the clinic call center, managing front desk operations, assisting with patient discharge, and coordinating appointment scheduling in collaboration with clinical staff to ensure efficient clinic flow and excellent patient service. Percentages of time allocated to functions in this position description are a guideline only; individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.
Apply By Date November 10, 2025, at 11:59 PM
Minimum Qualifications
High School/GED equivalent or related work experience
Interpersonal skills to establish and maintain effective working relationships with all co‑workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)
Typing skills sufficient to use a computer keyboard for timely and accurate input and production
Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance the cash box, and prepare deposits
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee‑for‑service, county‑funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
Knowledge of ICD-10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies
Preferred Qualifications
Experience in a customer service–focused role or industry
Experience handling multi‑line phone systems
Previous experience in a medical or hospital setting, including appointment scheduling, patient registration, or discharge
Experience verifying medical insurance in a healthcare environment
Key Responsibilities
50% – Coordination of Medical Office Services
50% – Additional Job Functions
Department Overview UC Davis Health’s Cardiology Outpatient Services provides comprehensive, innovative, and high‑quality care for patients with a wide range of heart conditions, including coronary artery disease, heart valve (structural) disease, heart failure (advanced cardiac therapies), and heart rhythm disorders (arrhythmias), as well as programs focused on risk factor reduction. Our multidisciplinary team of physicians, nurse practitioners, registered nurses, licensed vocational nurses, device technicians, medical assistants, and administrative staff work collaboratively to deliver exceptional, patient‑centered care. Nationally recognized for excellence by U.S. News & World Report, the clinic proudly serves more than 20,000 patients annually.
Position Information
Salary or Pay Range: $27.31 – $33.88
Salary Frequency: Hourly
Salary Grade: 265
UC Job Title: MED OFC SVC CRD 2
UC Job Code: 009213
Number of Positions: 1
Appointment Type: Career
Percentage of Time: 100% Full‑time
Shift (Work Schedule): 08:00‑17:00
Location: Ellison Ambulatory Care Center, Sacramento, CA
Union Representation: EX-Patient Care Technical
Benefits Eligible: Yes
This position is 100% on‑site
Benefits
High‑quality and low‑cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On‑site Employee Assistance Program, including access to free mental health services
Supplemental insurance offered, including additional life, short/long‑term disability, pet insurance, and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans
Physical Demands
Standing – Occasional up to 3 hours
Walking – Occasional up to 3 hours
Sitting – Frequent 3 to 6 hours
Lifting/Carrying 0‑25 lbs – Occasional up to 3 hours
Pushing/Pulling 0‑25 lbs – Occasional up to 3 hours
Bending/Stooping – Occasional up to 3 hours
Squatting/Kneeling – Occasional up to 3 hours
Twisting – Occasional up to 3 hours
Reaching overhead – Occasional up to 3 hours
Keyboard use/repetitive motion – Frequent 3 to 6 hours
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 hours
Complex problem solving/reasoning – Occasional up to 3 hours
Ability to organize & prioritize – Frequent 3 to 6 hours
Communication skills – Frequent 3 to 6 hours
Numerical skills – Occasional up to 3 hours
Constant Interaction – Frequent 3 to 6 hours
Customer/Patient Contact – Frequent 3 to 6 hours
Multiple Concurrent Tasks – Frequent 3 to 6 hours
Work Environment
UC Davis is a smoke and tobacco‑free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (i‑cigarettes) will be strictly prohibited on any UC Davis‑owned or leased property, indoors and outdoors, including parking lots and residential space.
Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice.
Special Requirements – Please contact your recruiter with questions regarding which activities apply by position
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment.
The duties or functions of this position include the handling of cash (or cash equivalents)
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements.
A Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Hospitals and Health Care
#J-18808-Ljbffr
Job Summary The PSR 2 is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned. This position is primarily based in the Cardiology Clinic at the Ellison Ambulatory Care Center and does not routinely float to other Hospital Operations units. Key responsibilities include providing professional phone support through the clinic call center, managing front desk operations, assisting with patient discharge, and coordinating appointment scheduling in collaboration with clinical staff to ensure efficient clinic flow and excellent patient service. Percentages of time allocated to functions in this position description are a guideline only; individual assignments and time actually worked in each functional area may vary based on the department’s operational needs.
Apply By Date November 10, 2025, at 11:59 PM
Minimum Qualifications
High School/GED equivalent or related work experience
Interpersonal skills to establish and maintain effective working relationships with all co‑workers; to consistently interact with patients and other members of the public with patience, courtesy, and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset
Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management (i.e., scheduling, template maintenance, maintenance of demographic and insurance information)
Typing skills sufficient to use a computer keyboard for timely and accurate input and production
Writing skills, using proper English grammar, spelling, and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise, and easy to understand
Bookkeeping skills sufficient to maintain accurate records of patient financial transactions, prepare related financial reports, balance the cash box, and prepare deposits
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions
Knowledge of practices and protocols related to medical office procedures (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
Filing skills to maintain logs and files of information in alphabetical, chronological, and/or numerical order, such that it is current and easily retrievable
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA
Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee‑for‑service, county‑funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients
Knowledge of ICD-10, CPT, and HCPCS coding sufficient to identify services performed, including diagnoses, procedures, and supplies
Preferred Qualifications
Experience in a customer service–focused role or industry
Experience handling multi‑line phone systems
Previous experience in a medical or hospital setting, including appointment scheduling, patient registration, or discharge
Experience verifying medical insurance in a healthcare environment
Key Responsibilities
50% – Coordination of Medical Office Services
50% – Additional Job Functions
Department Overview UC Davis Health’s Cardiology Outpatient Services provides comprehensive, innovative, and high‑quality care for patients with a wide range of heart conditions, including coronary artery disease, heart valve (structural) disease, heart failure (advanced cardiac therapies), and heart rhythm disorders (arrhythmias), as well as programs focused on risk factor reduction. Our multidisciplinary team of physicians, nurse practitioners, registered nurses, licensed vocational nurses, device technicians, medical assistants, and administrative staff work collaboratively to deliver exceptional, patient‑centered care. Nationally recognized for excellence by U.S. News & World Report, the clinic proudly serves more than 20,000 patients annually.
Position Information
Salary or Pay Range: $27.31 – $33.88
Salary Frequency: Hourly
Salary Grade: 265
UC Job Title: MED OFC SVC CRD 2
UC Job Code: 009213
Number of Positions: 1
Appointment Type: Career
Percentage of Time: 100% Full‑time
Shift (Work Schedule): 08:00‑17:00
Location: Ellison Ambulatory Care Center, Sacramento, CA
Union Representation: EX-Patient Care Technical
Benefits Eligible: Yes
This position is 100% on‑site
Benefits
High‑quality and low‑cost medical plans to choose from to fit your family's needs
UC pays for Dental and Vision insurance premiums for you and your family
Extensive leave benefits, including Pregnancy and Parental Leave, Family & Medical Leave
Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
Access to free professional development courses and learning opportunities for personal and professional growth
WorkLife and Wellness programs and resources
On‑site Employee Assistance Program, including access to free mental health services
Supplemental insurance offered, including additional life, short/long‑term disability, pet insurance, and legal coverage
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
Retirement benefit options for eligible roles, including Pension and other Retirement Saving Plans
Physical Demands
Standing – Occasional up to 3 hours
Walking – Occasional up to 3 hours
Sitting – Frequent 3 to 6 hours
Lifting/Carrying 0‑25 lbs – Occasional up to 3 hours
Pushing/Pulling 0‑25 lbs – Occasional up to 3 hours
Bending/Stooping – Occasional up to 3 hours
Squatting/Kneeling – Occasional up to 3 hours
Twisting – Occasional up to 3 hours
Reaching overhead – Occasional up to 3 hours
Keyboard use/repetitive motion – Frequent 3 to 6 hours
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 hours
Complex problem solving/reasoning – Occasional up to 3 hours
Ability to organize & prioritize – Frequent 3 to 6 hours
Communication skills – Frequent 3 to 6 hours
Numerical skills – Occasional up to 3 hours
Constant Interaction – Frequent 3 to 6 hours
Customer/Patient Contact – Frequent 3 to 6 hours
Multiple Concurrent Tasks – Frequent 3 to 6 hours
Work Environment
UC Davis is a smoke and tobacco‑free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (i‑cigarettes) will be strictly prohibited on any UC Davis‑owned or leased property, indoors and outdoors, including parking lots and residential space.
Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice.
Special Requirements – Please contact your recruiter with questions regarding which activities apply by position
This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation, clearance, and functional capacity assessment.
The duties or functions of this position include the handling of cash (or cash equivalents)
This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements.
A Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and our strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Hospitals and Health Care
#J-18808-Ljbffr