Transamerica
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Senior Director - IT Platform Services
role at
Transamerica .
Job Description Summary Enterprise Technology (formerly Global Technology Services) is a global organization within Transamerica that provides dedicated support by unifying all of Aegon's business units through technology. We build the company's AI environment, create a flexible cloud hosting experience, design data governance frameworks, and ensure the security and stability of our technology. Our global team includes experts in application development, information security, infrastructure services, data & analytics, risk & controls, procurement, program management, and architecture.
Job Description The Senior Director of IT Platform Services is a strategic leadership role responsible for the global vision, delivery, and governance of enterprise platforms that enable agile, scalable, and high‑quality technology delivery. The role manages ServiceNow, the Jira/Atlassian suite, the Testing Center of Excellence (TCoE), and CI/CD tooling and adoption, leading a global team and partnering with engineering, operations, security, and business stakeholders to drive platform innovation, automation, and operational excellence.
Responsibilities
Define and execute the global strategy for IT platform services, aligning with enterprise architecture and digital transformation goals.
Champion platform modernization, automation, and DevOps/Agile enablement across the organization.
Serve as a thought leader and advisor to executive leadership on platform capabilities and innovation.
Lead the global delivery and lifecycle management of ServiceNow, including ITSM, ITOM, HRSD, and custom applications.
Drive platform governance, performance, and expansion into new business domains while ensuring alignment with ITIL practices, security, and compliance standards.
Oversee the enterprise-wide configuration, standardization, and integration of Jira and the Atlassian ecosystem, establishing governance models, usage standards, and reporting frameworks.
Partner with product and engineering teams to optimize workflows and delivery velocity.
Lead the TCoE to define enterprise testing strategies, automation frameworks, and quality metrics, promoting shift‑left and continuous testing practices.
Own the strategy and implementation of CI/CD pipelines and toolchains (e.g., Jenkins, GitLab, Azure DevOps), driving adoption of DevSecOps practices.
Build and lead a high‑performing global team of platform engineers, architects, and service owners, fostering a culture of innovation, accountability, and continuous improvement.
Manage vendor relationships, budgets, and service delivery metrics.
Act as a liaison between IT, business units, and engineering teams to ensure platform alignment with business needs.
Lead change management, training, and communication strategies to drive adoption and value realization.
Report on platform KPIs, ROI, and strategic outcomes to executive stakeholders.
Qualifications
Bachelor's degree in a related field or equivalent training/experience.
Minimum of 12 years of experience in financial services and at least 5 years in previous leadership roles.
Experience in IT leadership roles, with deep expertise in enterprise platforms, DevOps, and agile delivery.
Proven track record of leading global teams and delivering platform transformation at scale.
Strong knowledge of ServiceNow, Jira/Atlassian, CI/CD tools, and enterprise testing practices.
Experience in regulated or complex environments (e.g., finance, healthcare, manufacturing) is a plus.
Exceptional leadership, communication, and stakeholder management skills.
Preferred Qualifications
MBA or equivalent business acumen.
ServiceNow Certified Implementation Specialist or Architect.
Atlassian Certified Jira Administrator.
SAFe Program Consultant (SPC) or equivalent Agile certification.
DevOps Leader or CI/CD‑related certifications (e.g., GitLab, Jenkins, Azure DevOps).
Working Conditions
Hybrid Office Environment.
Compensation
Salary range: $195,000 – $250,000 annually (actual starting pay determined by qualifications, experience, geography, and operational needs). The salary may vary above and below the stated amounts, as permitted by applicable law.
Eligible for an annual bonus based on the Company Bonus Plan/Individual Performance (at the Company's discretion).
Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration‑related employment authorization sponsorship.
This is a hybrid position requiring three days in office per week in one of our hub locations. Relocation assistance will not be provided for this position.
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
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Senior Director - IT Platform Services
role at
Transamerica .
Job Description Summary Enterprise Technology (formerly Global Technology Services) is a global organization within Transamerica that provides dedicated support by unifying all of Aegon's business units through technology. We build the company's AI environment, create a flexible cloud hosting experience, design data governance frameworks, and ensure the security and stability of our technology. Our global team includes experts in application development, information security, infrastructure services, data & analytics, risk & controls, procurement, program management, and architecture.
Job Description The Senior Director of IT Platform Services is a strategic leadership role responsible for the global vision, delivery, and governance of enterprise platforms that enable agile, scalable, and high‑quality technology delivery. The role manages ServiceNow, the Jira/Atlassian suite, the Testing Center of Excellence (TCoE), and CI/CD tooling and adoption, leading a global team and partnering with engineering, operations, security, and business stakeholders to drive platform innovation, automation, and operational excellence.
Responsibilities
Define and execute the global strategy for IT platform services, aligning with enterprise architecture and digital transformation goals.
Champion platform modernization, automation, and DevOps/Agile enablement across the organization.
Serve as a thought leader and advisor to executive leadership on platform capabilities and innovation.
Lead the global delivery and lifecycle management of ServiceNow, including ITSM, ITOM, HRSD, and custom applications.
Drive platform governance, performance, and expansion into new business domains while ensuring alignment with ITIL practices, security, and compliance standards.
Oversee the enterprise-wide configuration, standardization, and integration of Jira and the Atlassian ecosystem, establishing governance models, usage standards, and reporting frameworks.
Partner with product and engineering teams to optimize workflows and delivery velocity.
Lead the TCoE to define enterprise testing strategies, automation frameworks, and quality metrics, promoting shift‑left and continuous testing practices.
Own the strategy and implementation of CI/CD pipelines and toolchains (e.g., Jenkins, GitLab, Azure DevOps), driving adoption of DevSecOps practices.
Build and lead a high‑performing global team of platform engineers, architects, and service owners, fostering a culture of innovation, accountability, and continuous improvement.
Manage vendor relationships, budgets, and service delivery metrics.
Act as a liaison between IT, business units, and engineering teams to ensure platform alignment with business needs.
Lead change management, training, and communication strategies to drive adoption and value realization.
Report on platform KPIs, ROI, and strategic outcomes to executive stakeholders.
Qualifications
Bachelor's degree in a related field or equivalent training/experience.
Minimum of 12 years of experience in financial services and at least 5 years in previous leadership roles.
Experience in IT leadership roles, with deep expertise in enterprise platforms, DevOps, and agile delivery.
Proven track record of leading global teams and delivering platform transformation at scale.
Strong knowledge of ServiceNow, Jira/Atlassian, CI/CD tools, and enterprise testing practices.
Experience in regulated or complex environments (e.g., finance, healthcare, manufacturing) is a plus.
Exceptional leadership, communication, and stakeholder management skills.
Preferred Qualifications
MBA or equivalent business acumen.
ServiceNow Certified Implementation Specialist or Architect.
Atlassian Certified Jira Administrator.
SAFe Program Consultant (SPC) or equivalent Agile certification.
DevOps Leader or CI/CD‑related certifications (e.g., GitLab, Jenkins, Azure DevOps).
Working Conditions
Hybrid Office Environment.
Compensation
Salary range: $195,000 – $250,000 annually (actual starting pay determined by qualifications, experience, geography, and operational needs). The salary may vary above and below the stated amounts, as permitted by applicable law.
Eligible for an annual bonus based on the Company Bonus Plan/Individual Performance (at the Company's discretion).
Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration‑related employment authorization sponsorship.
This is a hybrid position requiring three days in office per week in one of our hub locations. Relocation assistance will not be provided for this position.
This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.
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