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IT Help Desk Specialist - Lincoln, NE
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Job Summary The IT Help Desk Specialist receives and responds to users’ calls and e‑mails regarding software and hardware related issues on IT systems. This position creates Help Desk tickets, resolves tickets or gathers information and places tickets in the queue for resolution by other IT team members; works with vendors for quotes on hardware and software purchases; and contributes to successful completion of IT team objectives.
Essential Job Functions
Provides Help Desk support via phone, e‑mail, and personal interaction to PC users for a variety of desktop software products (e.g. Microsoft Windows, Microsoft Office, Office 365, Aircraft Maintenance Manuals and AS400 for Windows).
Resolves issues or coordinates with vendors, assigned software developer or other appropriate IT team members to resolve issues.
Monitors user issues to identify trends.
Edits Knowledgebase to ensure history of issue resolutions.
Monitors the IBM mid‑range systems by responding to system messages, rerouting batch job queues and print queues for efficient operation, performing system cleanup, etc. Maintains job scheduler and user menu access.
Maintains hardware and software inventory databases and coordinates the removal and/or disposal of old equipment.
Works with vendors to obtain quotes and order hardware and software. Monitors leasing schedules for accuracy and requests corrections as necessary.
Provides cell phone/smartphone support; including new phones, upgrades, Duncan Aviation related App support and basic troubleshooting.
Monitors Help Desk tickets and provides effective coordination with technicians through evaluation and prioritization of tickets to ensure timeliness of IT requests.
Completes basic requests for installing, configuring, and optimizing software and PC hardware.
Processes user security changes for systems, including new user setup, changes for existing users, administering security groups, etc. Monitors security software notifications and responds appropriately after research and/or analysis.
Performs other related duties as assigned by management.
Minimum Education Required High School/GED
Additional Qualifications / Responsibilities
Licenses/Certificates: N/A
Attendance: Regularly scheduled attendance required
Physical: Tolerates standing and sitting; reads small print; proficient typing and data entry; proficiency with basic database management
Environmental: Tolerates working in a noisy environment
High School graduate or equivalent required
Business courses at a college level preferred
Customer Service or Aviation Related Service Experience Preferred
Benefits
Relocation assistance available for those that qualify.
Medical, Dental, Vision, Vacation/Holiday benefits available from day one.
Health Savings Account (employer and employee contributions).
401(k) program with 50% match on first 6% contributed, starting within first 45 days.
On‑site fitness & health clinics at MRO locations.
In‑house training opportunities and Tuition Assistance.
Job Details
Auto req ID: 458949BR
Job Category: Information Technology
Work Week Start: Monday
Work Week End: Friday
Work Start Time: 7:00 AM
Work End Time: 4:00 AM
City: Lincoln
State: Nebraska
Job Code: IT Information Technology
Affiliate Sponsor: Duncan Aviation
Eligibility ATTENTION MILITARY AFFILIATED JOB SEEKERS: Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
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IT Help Desk Specialist - Lincoln, NE
role at
VetJobs .
Job Summary The IT Help Desk Specialist receives and responds to users’ calls and e‑mails regarding software and hardware related issues on IT systems. This position creates Help Desk tickets, resolves tickets or gathers information and places tickets in the queue for resolution by other IT team members; works with vendors for quotes on hardware and software purchases; and contributes to successful completion of IT team objectives.
Essential Job Functions
Provides Help Desk support via phone, e‑mail, and personal interaction to PC users for a variety of desktop software products (e.g. Microsoft Windows, Microsoft Office, Office 365, Aircraft Maintenance Manuals and AS400 for Windows).
Resolves issues or coordinates with vendors, assigned software developer or other appropriate IT team members to resolve issues.
Monitors user issues to identify trends.
Edits Knowledgebase to ensure history of issue resolutions.
Monitors the IBM mid‑range systems by responding to system messages, rerouting batch job queues and print queues for efficient operation, performing system cleanup, etc. Maintains job scheduler and user menu access.
Maintains hardware and software inventory databases and coordinates the removal and/or disposal of old equipment.
Works with vendors to obtain quotes and order hardware and software. Monitors leasing schedules for accuracy and requests corrections as necessary.
Provides cell phone/smartphone support; including new phones, upgrades, Duncan Aviation related App support and basic troubleshooting.
Monitors Help Desk tickets and provides effective coordination with technicians through evaluation and prioritization of tickets to ensure timeliness of IT requests.
Completes basic requests for installing, configuring, and optimizing software and PC hardware.
Processes user security changes for systems, including new user setup, changes for existing users, administering security groups, etc. Monitors security software notifications and responds appropriately after research and/or analysis.
Performs other related duties as assigned by management.
Minimum Education Required High School/GED
Additional Qualifications / Responsibilities
Licenses/Certificates: N/A
Attendance: Regularly scheduled attendance required
Physical: Tolerates standing and sitting; reads small print; proficient typing and data entry; proficiency with basic database management
Environmental: Tolerates working in a noisy environment
High School graduate or equivalent required
Business courses at a college level preferred
Customer Service or Aviation Related Service Experience Preferred
Benefits
Relocation assistance available for those that qualify.
Medical, Dental, Vision, Vacation/Holiday benefits available from day one.
Health Savings Account (employer and employee contributions).
401(k) program with 50% match on first 6% contributed, starting within first 45 days.
On‑site fitness & health clinics at MRO locations.
In‑house training opportunities and Tuition Assistance.
Job Details
Auto req ID: 458949BR
Job Category: Information Technology
Work Week Start: Monday
Work Week End: Friday
Work Start Time: 7:00 AM
Work End Time: 4:00 AM
City: Lincoln
State: Nebraska
Job Code: IT Information Technology
Affiliate Sponsor: Duncan Aviation
Eligibility ATTENTION MILITARY AFFILIATED JOB SEEKERS: Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.
#J-18808-Ljbffr