Raines Company
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Night Auditor
role at
Raines Company
The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family‑owned business, Raines has grown into a fully integrated development, management, and investment company that operates world‑leading hotel brands and boutique hotels. We offer comprehensive Medical/Dental/Vision benefits, a generous PTO program, and opportunities to advance your career within a winning culture.
Responsibilities
Maintain a friendly, professional, cheerful, and courteous demeanor at all times.
Accurately answer inquiries from potential guests and accept hotel reservations.
Consistently resolve guest problems and complaints efficiently, demonstrating a sense of urgency.
Respond to telephone and in‑person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion.
Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
Resolve customer issues, complaints, and problems quickly and efficiently to maintain a high level of satisfaction.
Allocate rooms to expected arrivals after checking guest preferences and special requests.
Ensure phone calls, wake‑up calls, and messages for guests are handled promptly, efficiently, and professionally.
Cross‑check all billing instructions to ensure they are correctly updated.
Handle group arrivals and pre‑register each guest.
Ensure payments are made or on file and that billing for groups is routed correctly.
Complete cash transactions and maintain full responsibility for personal banking.
Update the front desk log (book or system) as required.
Ensure safety by following check‑in and security procedures and reporting suspicious activity.
Balance accounts from the day shift.
Check that all payment methods are up to date and correspond to the rooms on file.
Post transactions from outlets to appropriate rooms or ledger accounts.
Verify that all end‑of‑day work has been performed.
Ensure that M3 is balanced and any out‑of‑balance issues are reported before rolling the day.
Enter room cleans in Hotel Effectiveness.
Attend meetings as required.
Qualifications
Experience in customer service, forward‑facing, or other guest‑related positions.
Previous hospitality industry experience as a front desk agent or night auditor preferred.
Experience with brand or property‑specific PMS, Quore, PBX, and other hotel systems.
Proficiency with Microsoft 365 or similar computer applications.
Minimum high‑school diploma, GED, or equivalent.
Associate’s degree in Business Administration, Hospitality, or related major preferred.
Raines is proud to be an Equal Opportunity Employer. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre‑employment background check required.
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Night Auditor
role at
Raines Company
The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family‑owned business, Raines has grown into a fully integrated development, management, and investment company that operates world‑leading hotel brands and boutique hotels. We offer comprehensive Medical/Dental/Vision benefits, a generous PTO program, and opportunities to advance your career within a winning culture.
Responsibilities
Maintain a friendly, professional, cheerful, and courteous demeanor at all times.
Accurately answer inquiries from potential guests and accept hotel reservations.
Consistently resolve guest problems and complaints efficiently, demonstrating a sense of urgency.
Respond to telephone and in‑person inquiries regarding reservations, hotel information, and guest concerns in a timely fashion.
Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
Resolve customer issues, complaints, and problems quickly and efficiently to maintain a high level of satisfaction.
Allocate rooms to expected arrivals after checking guest preferences and special requests.
Ensure phone calls, wake‑up calls, and messages for guests are handled promptly, efficiently, and professionally.
Cross‑check all billing instructions to ensure they are correctly updated.
Handle group arrivals and pre‑register each guest.
Ensure payments are made or on file and that billing for groups is routed correctly.
Complete cash transactions and maintain full responsibility for personal banking.
Update the front desk log (book or system) as required.
Ensure safety by following check‑in and security procedures and reporting suspicious activity.
Balance accounts from the day shift.
Check that all payment methods are up to date and correspond to the rooms on file.
Post transactions from outlets to appropriate rooms or ledger accounts.
Verify that all end‑of‑day work has been performed.
Ensure that M3 is balanced and any out‑of‑balance issues are reported before rolling the day.
Enter room cleans in Hotel Effectiveness.
Attend meetings as required.
Qualifications
Experience in customer service, forward‑facing, or other guest‑related positions.
Previous hospitality industry experience as a front desk agent or night auditor preferred.
Experience with brand or property‑specific PMS, Quore, PBX, and other hotel systems.
Proficiency with Microsoft 365 or similar computer applications.
Minimum high‑school diploma, GED, or equivalent.
Associate’s degree in Business Administration, Hospitality, or related major preferred.
Raines is proud to be an Equal Opportunity Employer. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre‑employment background check required.
#J-18808-Ljbffr