University of Arkansas
Lead Clinical Billing Specialist
University of Arkansas, Little Rock, Arkansas, United States, 72208
**UAMS offers amazing benefits and perks** (available for benefits eligible positions only):* Health: Medical, Dental and Vision plans available for qualifying staff and family* Holiday, Vacation and Sick Leave* Education discount for staff and dependents (undergraduate only)* Retirement: Up to 10% matched contribution from UAMS* Basic Life Insurance up to $50,000* Career Training and Educational Opportunities* Merchant Discounts* Concierge prescription delivery on the main campus when using UAMS pharmacy* High School diploma/GED plus seven (7) years' experience in a high volume healthcare customer service setting or revenue cycle related function. Including one (1) years of verifiable supervisory experience in an office setting, preferably in healthcare.* Must possess excellent verbal and written communication skills and the ability to maintain professional standards at all times.* EPIC experience.* Experience in a high-volume customer service center or hospital revenue related setting.* Maintains good working relationship with patients and families, visitors, physicians and other employees.* Follows hospital guest relations guidelines and "Circle of Excellence" criteria; offers frequently to assist other employees when needed making a conscious effort to recognize and support co-workers, demonstrates a professional appearance and demeanor.* Addresses all incoming inquires from patients, collections staff, UAMS employees, assists patients with billing, service and insurance questions on the phone, mail or in person.* Handles all collections duties and serves as a technical resource for other collection service staff.
In the absence of the Collections Manager responsible for supervising staff through ACD Call monitoring system as well as making scheduling changes to breaks/lunch/clerical time during absences and vacations to ensure coverage, adjusting work assignments.* Documents all encounters and actions taken in all appropriate UAMS systems as EPIC, BaseRecover and/or DOMS where appropriate. Sets next work date if follow-up is needed.* Updates system with insurance or patient demographic corrections. Verifies new insurance information with payer and submits/resubmits claims as indicated.* Accepts patient payments over the phone and posts payments to the Patient Accounting system according to departmental guidelines. Generates receipts as appropriate.* Assists all collection agencies with any requests when appropriate to insure no interruption to the self-pay collection process.* Processes payment plans as set up by Customer Service and/or sets up payment plans as needed within UAMS guidelines.* Reviews accounts for proper placement to/from collection agencies following the UAMS collection flow.* Works Bankruptcy filing notices, decisions notices and files claims accordingly.* Processes death certificates received documenting in the UAMS systems and places accounts when appropriate to Estate collection agency.* Assists with Debt Setoff process each year for bad debt accounts to be attached to Arkansas state tax filings.* Is familiar with Medicaid and other financial assistance programs and refers patients as appropriate.* Tracks and resolves patient complaints within 48 hours.* Assists departments within hospital with questions about insurance policies, collection processes or other billing issues as needed.* Returns voice mail messages within two (2) business days.* Generates itemized bills an/or spreadsheets as needed to any customer, internal or external .* Works patient correspondence as assigned.* Reviews and resolves correspondences as assigned.* Refers mail and phone calls of outsourced accounts to the appropriate vendor when applicable.* Performs other duties as assigned.At the University of Arkansas for Medical Sciences (UAMS), we are looking for health care and non-health care professionals who believe in excellence as a way of life. If you think you have the skills and commitment to succeed at the highest level, consider a career at UAMS, the state’s only academic health sciences center. Combining diverse talents and expertise, our employees work together to provide advanced patient care.We currently have a wide variety of positions available, from patient care to support staff- we may have the perfect position for you.UAMS rewards its nurses! Statewide opportunities are available in direct patient care, education, and research settings.
We offer Bonus Programs, Hotel Lodging, New Graduate RN Residency and support for Clinical Ladder, National Certification, Shared Governance, and Recognition Programs to name a few. Go to
for more details.The below report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act (HEOA).The report will provide you with information on campus safety and security including information on various policies and procedures for reporting crime, safety and security prevention and protection programs, victim assistance services, fire safety, and other materials to assist you in maintaining your safety and security.. #J-18808-Ljbffr
In the absence of the Collections Manager responsible for supervising staff through ACD Call monitoring system as well as making scheduling changes to breaks/lunch/clerical time during absences and vacations to ensure coverage, adjusting work assignments.* Documents all encounters and actions taken in all appropriate UAMS systems as EPIC, BaseRecover and/or DOMS where appropriate. Sets next work date if follow-up is needed.* Updates system with insurance or patient demographic corrections. Verifies new insurance information with payer and submits/resubmits claims as indicated.* Accepts patient payments over the phone and posts payments to the Patient Accounting system according to departmental guidelines. Generates receipts as appropriate.* Assists all collection agencies with any requests when appropriate to insure no interruption to the self-pay collection process.* Processes payment plans as set up by Customer Service and/or sets up payment plans as needed within UAMS guidelines.* Reviews accounts for proper placement to/from collection agencies following the UAMS collection flow.* Works Bankruptcy filing notices, decisions notices and files claims accordingly.* Processes death certificates received documenting in the UAMS systems and places accounts when appropriate to Estate collection agency.* Assists with Debt Setoff process each year for bad debt accounts to be attached to Arkansas state tax filings.* Is familiar with Medicaid and other financial assistance programs and refers patients as appropriate.* Tracks and resolves patient complaints within 48 hours.* Assists departments within hospital with questions about insurance policies, collection processes or other billing issues as needed.* Returns voice mail messages within two (2) business days.* Generates itemized bills an/or spreadsheets as needed to any customer, internal or external .* Works patient correspondence as assigned.* Reviews and resolves correspondences as assigned.* Refers mail and phone calls of outsourced accounts to the appropriate vendor when applicable.* Performs other duties as assigned.At the University of Arkansas for Medical Sciences (UAMS), we are looking for health care and non-health care professionals who believe in excellence as a way of life. If you think you have the skills and commitment to succeed at the highest level, consider a career at UAMS, the state’s only academic health sciences center. Combining diverse talents and expertise, our employees work together to provide advanced patient care.We currently have a wide variety of positions available, from patient care to support staff- we may have the perfect position for you.UAMS rewards its nurses! Statewide opportunities are available in direct patient care, education, and research settings.
We offer Bonus Programs, Hotel Lodging, New Graduate RN Residency and support for Clinical Ladder, National Certification, Shared Governance, and Recognition Programs to name a few. Go to
for more details.The below report is provided in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) and the Higher Education Opportunity Act (HEOA).The report will provide you with information on campus safety and security including information on various policies and procedures for reporting crime, safety and security prevention and protection programs, victim assistance services, fire safety, and other materials to assist you in maintaining your safety and security.. #J-18808-Ljbffr