Sage Hospitality Group
Bell Attendant
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Sage Hospitality Group
Sage Hotel Management is currently seeking an experienced Bell Attendant for The Alexandrian Hotel in Alexandria, VA.
We passionately strive to be the best and create excellence in everything we do. We are known amongst staff, owners, guests, and communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.
Our vision: to be recognized as the best in our business through a culture that “makes the ordinary extraordinary.” The ideal candidate should champion this culture in every touchpoint: associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of excellence.
Responsibilities
Under general supervision, provide bell and valet services to hotel guests and ensure their satisfaction and comfort by promptly and courteously responding to their requests.
Assist Doorman in meeting and greeting all guest arrivals and departures.
Meet and greet all guests arriving at the hotel by all forms of transportation.
Assist guests with retrieving their luggage from vehicles.
Point out to guests and note existing vehicle damage on key tags in the appropriate space provided.
Assist Doorman in escorting guests and luggage into the lobby for registration.
Explain valet parking procedures and fees.
Give proper directions to registration area for check‑in.
Park vehicles securely and mark key tag with location, guest name, license plate number and type of auto.
Drive vehicles in a safe and efficient manner.
Give general directions and information.
Open vehicle doors to assist guests.
Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
Upon arrival, greet and assist guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
Maintain professionalism and courtesy at all times to guests, associates and vendors.
Professionally greet guests within 5 feet of your area when in public areas of the hotel.
Take initiative to offer assistance or answer questions throughout the hotel.
Demonstrate self‑confidence, energy and enthusiasm.
Continuously pursue training and personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
Learn about other departments within the hotel and share improvement ideas.
Use empowerment to exceed associate and guest expectations and resolve conflicts.
Work as a team and help teammates complete required activities to ensure guest satisfaction.
Education / Formal Training High School diploma or equivalent
Experience None
Knowledge / Skills
Basic customer service skills; fluent in oral and written English.
Knowledge of local establishments, businesses and surrounding community.
Ability to drive automatic and manual vehicles; valid driver’s license; driving record meets insurance carrier needs.
Physical Demands
Must be able to see objects and people up close and at a distance.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually push, lift and carry up to 65 lbs throughout the entire shift.
Environment Physically strenuous; prolonged standing, walking and climbing stairs; intermittent exposure to outside elements; primarily an indoor position.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industries
Hospitality
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–
Sage Hospitality Group
Sage Hotel Management is currently seeking an experienced Bell Attendant for The Alexandrian Hotel in Alexandria, VA.
We passionately strive to be the best and create excellence in everything we do. We are known amongst staff, owners, guests, and communities as leaders in our field who are authentic, humble, innovative, and flexible operators driven to anticipate needs and exceed expectations.
Our vision: to be recognized as the best in our business through a culture that “makes the ordinary extraordinary.” The ideal candidate should champion this culture in every touchpoint: associates, guests, owners, and communities. The service and courtesy you extend and promote daily will ensure a healthy and productive culture of excellence.
Responsibilities
Under general supervision, provide bell and valet services to hotel guests and ensure their satisfaction and comfort by promptly and courteously responding to their requests.
Assist Doorman in meeting and greeting all guest arrivals and departures.
Meet and greet all guests arriving at the hotel by all forms of transportation.
Assist guests with retrieving their luggage from vehicles.
Point out to guests and note existing vehicle damage on key tags in the appropriate space provided.
Assist Doorman in escorting guests and luggage into the lobby for registration.
Explain valet parking procedures and fees.
Give proper directions to registration area for check‑in.
Park vehicles securely and mark key tag with location, guest name, license plate number and type of auto.
Drive vehicles in a safe and efficient manner.
Give general directions and information.
Open vehicle doors to assist guests.
Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
Upon arrival, greet and assist guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
Maintain professionalism and courtesy at all times to guests, associates and vendors.
Professionally greet guests within 5 feet of your area when in public areas of the hotel.
Take initiative to offer assistance or answer questions throughout the hotel.
Demonstrate self‑confidence, energy and enthusiasm.
Continuously pursue training and personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
Learn about other departments within the hotel and share improvement ideas.
Use empowerment to exceed associate and guest expectations and resolve conflicts.
Work as a team and help teammates complete required activities to ensure guest satisfaction.
Education / Formal Training High School diploma or equivalent
Experience None
Knowledge / Skills
Basic customer service skills; fluent in oral and written English.
Knowledge of local establishments, businesses and surrounding community.
Ability to drive automatic and manual vehicles; valid driver’s license; driving record meets insurance carrier needs.
Physical Demands
Must be able to see objects and people up close and at a distance.
Must be able to grasp handles, carry bundles and lift packages.
Must be able to continually push, lift and carry up to 65 lbs throughout the entire shift.
Environment Physically strenuous; prolonged standing, walking and climbing stairs; intermittent exposure to outside elements; primarily an indoor position.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industries
Hospitality
#J-18808-Ljbffr