Savant Senior Living
Position Summary
As a Concierge at our Assisted Living Facility, you will serve as a friendly and professional point of contact for residents, their families, and visitors. You will be responsible for providing exceptional customer service and creating a welcoming and supportive atmosphere. Your role will involve coordinating services, answering inquiries, and assisting with various administrative tasks. The position reports to the Executive Director.
Essential Duties and Responsibilities
Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment.
Provides information, answers inquiries, and assists residents and their families with various requests and concerns.
Coordinates appointments, transportation, and other services as needed, ensuring a seamless experience for residents.
Maintains knowledge of facility amenities, activities, and services, and effectively communicates this information to residents and visitors.
Assists with administrative tasks, such as managing correspondence, maintaining resident records, and managing appointment schedules.
Maintains a clean and organized concierge desk area, ensuring necessary supplies are stocked.
Collaborates with other staff members to address resident needs and resolve any issues promptly and professionally.
Monitors security and safety of the facility, reporting any unusual incidents or concerns.
Acts as a liaison between residents, their families, and other departments to facilitate effective communication and coordination.
Upholds resident privacy and confidentiality at all times.
Performs other related tasks as needed.
Supervisory Responsibilities The incumbent does not have any direct supervision.
Education, Experience, and Credentials
At least 18 years of age.
Required Health Screening, TB Clearance, and Criminal Record Clearance.
First Aid/CPR Certified.
High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.
Previous experience in customer service, hospitality, or front‑desk role, preferably in senior living or health care environment.
Excellent interpersonal and communication skills, with ability to multitask and prioritize responsibilities effectively.
Proficiency in computer systems, including word processing, email, and database management.
Knowledge, Skills, and Abilities
Understanding principles of exceptional customer service.
Familiarity with the facility’s amenities, services, activities, and resources.
Knowledge of safety protocols, emergency protocols, and security measures.
Basic knowledge of administrative procedures, including managing schedules and maintaining records.
Excellent verbal and written communication skills.
Ability to identify and address resident concerns, find appropriate solutions, and escalates matters as needed.
Flexibility to adjust to changing circumstances, needs, and priorities.
Maintains a professional and respectful demeanor, confidentiality, and adherence to ethical standards.
Physical Requirements Lifting and carrying light to moderate loads such as packages and deliveries occasionally.
Benefits
Dental Plan
Vision Plan
Health Insurance
Critical Illness and Accident Coverage
401(k) Retirement Savings Plan
Health and Dependent Day Care Flexible Spending (FSAs)
Paid Vacation, Sick, Holiday, Bereavement Leave
Tuition reimbursement
Team Member Referral Program
Compensation PayScale: $19.00 to $21.50 DOE.
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Essential Duties and Responsibilities
Greets residents, families, and visitors in a warm and friendly manner, creating a welcoming environment.
Provides information, answers inquiries, and assists residents and their families with various requests and concerns.
Coordinates appointments, transportation, and other services as needed, ensuring a seamless experience for residents.
Maintains knowledge of facility amenities, activities, and services, and effectively communicates this information to residents and visitors.
Assists with administrative tasks, such as managing correspondence, maintaining resident records, and managing appointment schedules.
Maintains a clean and organized concierge desk area, ensuring necessary supplies are stocked.
Collaborates with other staff members to address resident needs and resolve any issues promptly and professionally.
Monitors security and safety of the facility, reporting any unusual incidents or concerns.
Acts as a liaison between residents, their families, and other departments to facilitate effective communication and coordination.
Upholds resident privacy and confidentiality at all times.
Performs other related tasks as needed.
Supervisory Responsibilities The incumbent does not have any direct supervision.
Education, Experience, and Credentials
At least 18 years of age.
Required Health Screening, TB Clearance, and Criminal Record Clearance.
First Aid/CPR Certified.
High school diploma or equivalent; additional education or certification in hospitality or customer service is a plus.
Previous experience in customer service, hospitality, or front‑desk role, preferably in senior living or health care environment.
Excellent interpersonal and communication skills, with ability to multitask and prioritize responsibilities effectively.
Proficiency in computer systems, including word processing, email, and database management.
Knowledge, Skills, and Abilities
Understanding principles of exceptional customer service.
Familiarity with the facility’s amenities, services, activities, and resources.
Knowledge of safety protocols, emergency protocols, and security measures.
Basic knowledge of administrative procedures, including managing schedules and maintaining records.
Excellent verbal and written communication skills.
Ability to identify and address resident concerns, find appropriate solutions, and escalates matters as needed.
Flexibility to adjust to changing circumstances, needs, and priorities.
Maintains a professional and respectful demeanor, confidentiality, and adherence to ethical standards.
Physical Requirements Lifting and carrying light to moderate loads such as packages and deliveries occasionally.
Benefits
Dental Plan
Vision Plan
Health Insurance
Critical Illness and Accident Coverage
401(k) Retirement Savings Plan
Health and Dependent Day Care Flexible Spending (FSAs)
Paid Vacation, Sick, Holiday, Bereavement Leave
Tuition reimbursement
Team Member Referral Program
Compensation PayScale: $19.00 to $21.50 DOE.
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