Pyramid Global Hospitality
Join to apply for the
Receptionist
role at
Pyramid Global Hospitality Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About Our Property
The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi‑day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well‑appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold. Job Summary
The Receptionist serves as the primary point of contact for all guests, clients, and visitors to the David Rubenstein Forum. This role plays a vital part in creating a professional, welcoming, and seamless experience from arrival to departure. The Receptionist supports both the Operations and Sales & Events teams by managing the front desk, facilitating communication across departments, and ensuring the smooth coordination of all front‑of‑house and administrative functions. Qualifications
High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred. Minimum of 2 years’ experience in a general office, hospitality, or guest services environment. Previous experience in conference services, event coordination, or administrative support preferred. Proficiency in Microsoft Office Suite; knowledge of Delphi or other property management/event systems a plus. Excellent verbal and written communication skills with a polished, professional demeanor. Strong interpersonal and customer service skills with the ability to handle sensitive situations with discretion. Availability to work a variable schedule, including early mornings, evenings, or weekends as needed. Essential Functions
Guest Services & Front Desk Management
Serve as the first point of contact for all guests and visitors to the Forum, delivering a professional and welcoming experience. Manage the reception desk, including greeting visitors, answering phones, and responding to general inquiries via phone or email. Identify and communicate VIP guest arrivals; notify appropriate teams and ensure guests are warmly received and directed to the correct location. Maintain knowledge of current and upcoming events in the building to provide accurate and helpful information and wayfinding to guests. Provide oversight and support in creating memorable guest experiences by anticipating guest and facilitator needs through proactive event pre‑walks and space readiness checks. Maintain an organized, polished, and professional front desk area that reflects the Forum’s hospitality standards. Assist with movement and placement (delivery) of program materials, including pre and post event prepping, shipping and storing, as assigned. Administrative & Operational Support
Provide administrative support to the Operations and Banquets teams as needed. Manage and update the Operations and Banquet BEO binder daily to ensure event details are accurate and current. Create and print labels, event signage, and meeting room identifiers for all scheduled events. Place facilities requests for meeting room temperature adjustments, lighting, or other service needs as directed. Conduct weekly inventory of first aid and administrative office supplies; submit order requests for approval and ensure approved materials are ordered, stocked, and stored in proper locations. Coordinate incoming and outgoing mail, packages, and deliveries; ensure event materials and collateral are delivered to the correct location. Manage items left behind or post‑event materials to ensure proper return to clients or appropriate disposal. Support internal communication by distributing daily event schedules, reports, and updates to relevant departments. Update VIP guest and client contact information in internal databases and filing systems. Participate in daily and weekly team meetings as appropriate. Maintain effective communication and positive relationships with all operating departments, serving as a central resource and appropriately delegating tasks as needed. Event & Banquet Coordination Support
Assist with meeting room coordination, signage updates, and event setup communication as needed. Support large‑party bookings at Bar David, including responding to inquiries, assisting with menu creation, and facilitating deposits. Collaborate closely with the Events, Operations, and Facilities teams to ensure seamless coordination of building activities and client experiences. Proactively identify opportunities to enhance guest experience and improve operational efficiency. Be The Difference
Understand all aspects of Benchmark’s Be the Difference culture Set the example Lead and inspire all employees to Be the Difference Hold each team accountable for delivering the experience Attend BEO meeting when applicable University Client Relations
Professionally represent The Forum in community and industry organizations and events Develop and maintain collaborative partnerships with similar university venues and local hotels. What are we looking for?
Compensation
$20 $20 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Seniority level
Entry level Employment type
Full-time Job function
Administrative Hospitality Referrals increase your chances of interviewing at Pyramid Global Hospitality by 2x
#J-18808-Ljbffr
Receptionist
role at
Pyramid Global Hospitality Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. About Our Property
The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi‑day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well‑appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold. Job Summary
The Receptionist serves as the primary point of contact for all guests, clients, and visitors to the David Rubenstein Forum. This role plays a vital part in creating a professional, welcoming, and seamless experience from arrival to departure. The Receptionist supports both the Operations and Sales & Events teams by managing the front desk, facilitating communication across departments, and ensuring the smooth coordination of all front‑of‑house and administrative functions. Qualifications
High School Diploma or equivalent required; Associate’s or Bachelor’s degree preferred. Minimum of 2 years’ experience in a general office, hospitality, or guest services environment. Previous experience in conference services, event coordination, or administrative support preferred. Proficiency in Microsoft Office Suite; knowledge of Delphi or other property management/event systems a plus. Excellent verbal and written communication skills with a polished, professional demeanor. Strong interpersonal and customer service skills with the ability to handle sensitive situations with discretion. Availability to work a variable schedule, including early mornings, evenings, or weekends as needed. Essential Functions
Guest Services & Front Desk Management
Serve as the first point of contact for all guests and visitors to the Forum, delivering a professional and welcoming experience. Manage the reception desk, including greeting visitors, answering phones, and responding to general inquiries via phone or email. Identify and communicate VIP guest arrivals; notify appropriate teams and ensure guests are warmly received and directed to the correct location. Maintain knowledge of current and upcoming events in the building to provide accurate and helpful information and wayfinding to guests. Provide oversight and support in creating memorable guest experiences by anticipating guest and facilitator needs through proactive event pre‑walks and space readiness checks. Maintain an organized, polished, and professional front desk area that reflects the Forum’s hospitality standards. Assist with movement and placement (delivery) of program materials, including pre and post event prepping, shipping and storing, as assigned. Administrative & Operational Support
Provide administrative support to the Operations and Banquets teams as needed. Manage and update the Operations and Banquet BEO binder daily to ensure event details are accurate and current. Create and print labels, event signage, and meeting room identifiers for all scheduled events. Place facilities requests for meeting room temperature adjustments, lighting, or other service needs as directed. Conduct weekly inventory of first aid and administrative office supplies; submit order requests for approval and ensure approved materials are ordered, stocked, and stored in proper locations. Coordinate incoming and outgoing mail, packages, and deliveries; ensure event materials and collateral are delivered to the correct location. Manage items left behind or post‑event materials to ensure proper return to clients or appropriate disposal. Support internal communication by distributing daily event schedules, reports, and updates to relevant departments. Update VIP guest and client contact information in internal databases and filing systems. Participate in daily and weekly team meetings as appropriate. Maintain effective communication and positive relationships with all operating departments, serving as a central resource and appropriately delegating tasks as needed. Event & Banquet Coordination Support
Assist with meeting room coordination, signage updates, and event setup communication as needed. Support large‑party bookings at Bar David, including responding to inquiries, assisting with menu creation, and facilitating deposits. Collaborate closely with the Events, Operations, and Facilities teams to ensure seamless coordination of building activities and client experiences. Proactively identify opportunities to enhance guest experience and improve operational efficiency. Be The Difference
Understand all aspects of Benchmark’s Be the Difference culture Set the example Lead and inspire all employees to Be the Difference Hold each team accountable for delivering the experience Attend BEO meeting when applicable University Client Relations
Professionally represent The Forum in community and industry organizations and events Develop and maintain collaborative partnerships with similar university venues and local hotels. What are we looking for?
Compensation
$20 $20 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Seniority level
Entry level Employment type
Full-time Job function
Administrative Hospitality Referrals increase your chances of interviewing at Pyramid Global Hospitality by 2x
#J-18808-Ljbffr